DSW Designer Shoe Warehouse offers a wide selection of shoes, primarily for women, making it a great destination for female shoppers. Customers appreciate the helpful staff, with one employee going above and beyond to assist with a specific request. However, the store's inventory can be inconsistent, and some shoppers have noted that finding men's shoes can be challenging. A recent change in the register system has caused frustration for customers trying to use promotional discounts on clearance items, with some finding their $5 coupons only providing $2.50 off. Despite these issues, many love the store and its employees.
My daughter had the best sales experience with Tanya and Rodney at the Braintree location. She was in search of a pair of boots she saw a month prior. They did not have them in the store and both Tanya and Rodney found them in another store. They were patient, helpful, friendly and provided excellent customer service.
January 2025
Cell service can be spotty at this DSW since it's in the basement, if you're trying to use coupons or anything. If you don't need to use the elevator to get down, don't. It's usually dirty and stinky and slightly slow.
January 2025
Amazing customer service by Tanya Jones! She’s has a lovely presence and made our day! Visiting from London, UK
