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January 2024 by Nate
Got my tires serviced here a year ago.They tried to hide their alignment report, when I asked for it, the report shown that they only did the front tires.I recently had 1 of my tires popped, threads shown uneven wear due to bad alignment jobI purposely avoided small vendors and still having to deal with unnecessary issues.. what a waste of time and money.
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January 2024 by Matthew Connolly
Place is a joke. Have had my vehicle serviced here several times and have had nothing but issues. Every single visit is nothing but issues and when you go to get the issue they caused fixed they won't help you. Literally go anywhere else.
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January 2024 by Fernando F
The best place to bring your vehicleThey friendly…
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December 2023 by C M.
These guys used to be very pleasant and helpful. But apparently things have changed! The new manager, who informed me has been in charge since November 2023, is pretty much a prick. I had new all-season tires shipped there, like I have in the past. He refused to install them because of the brand of car. Fair enough they are free provide service or not, it is a free country, but he was so obnoxious about how he did it. Nor did he care that he was leaving me in the lurch ahead of cold weather. His whole attitude was one of get lost before he even spoke with me. I suggest you avoid "under new management" here. I get the sense he would be fun to work for. Luckily their competitor up the street, Sullivan Tire, was much more pleasant and accommodating. They got it done on the spot and everyone at all levels was super pleasant and helpful.
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November 2023 by Boston
Made an appointment a day in advance , they called the day off to tell me that they won’t get to it until 8 hours after the time it was supposed to be done . Don’t take the day off of work and organize a ride if you have an appointment. They don’t honor them
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October 2023 by E B
Made an appointment a day in advance , they called the day off to tell me that they won’t get to it until 8 hours after the time it was supposed to be done . Don’t take the day off of work and organize a ride if you have an appointment. They don’t honor them
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October 2023 by benn chu
First time back at Firestone Braintree after many years of absence, I was amused by the service I received during my service appointment. Service manager JOSUE was awesome who took time to explain everything in detail with friendly cordial manner. I will be back for future service.
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August 2023 by Asher Tulsky
Shout out to Josie Salva. What a terrific service attitude and care. Firestorms should be proud.Service: Tires
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July 2023 by Annette Smith
I came in to the braintree Firestone store Brian greeted me with great enthusiasm and i explained that I had an appointment with another store but I wanted to see if I could get 2 tires replaced faster Brian taught me about my all wheel drive van that all of my tires needed to be replaced. He gave me a quote for 4 tires and alignment and also did a full vehicle inspection. This is the best experience I have ever had and will continue to bring my vehicle back for rotations and alignment as recommended. Thank you Brian and your team for all the help.
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July 2023 by david hibbard
We had an emergency, flat tire, spent the night in a hotel, and was taken care of immediately in the morning with such care, respect, and empathy!! we certainly felt in great hands here at fire stone!Service: Tires
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June 2023 by S B
Where do I start.... I went in to get brakes, alignment and tune up at end I also needed new tires but let me tell you these guys are the best. Service was great and my car drives brand new. I will never go anywhere else to get my car serviced. These guys are professionals and very kind and JOSIE IS THE BEST VERY KIND!
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June 2023 by Ben K.
Listen...After reading a lot of the other reviews, I feel like I must preface my review with something, a disclaimer...Be that as it may, I can't thank Josue and Shawn enough...Walked in on a Sunday, Memorial Day Weekend. Just struck out at two other tire shops. And I had a nail in the wall of my tire and rim. I had a very important long distance business trip in a few hours and the desperation was mounting. Josue with an extremely kind demeanor listened attentively to my problem, summoned Shawn who quickly diagnosed the flat tire issue. Fortunately, they had my 2023 Chevy Suburban Premier tire in stock...And an hour later I was back on the road, smiling and humming to stereo. Thank you Firestone. Give Josue and Shawn a raise! Thanks again.
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May 2023 by K Dame
I am glad I listened to other’s recommendations and came to the Braintree Firestone location!! I highly recommend this place for tire care and maintenance!! Appreciated the attentive and friendly customer service that Brian and his team provided. They were upfront with what they could do and when, how long it would take, and the cost. It is worth coming here!Service: Tires
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May 2023 by mench209
Avoid at all CostBrought my truck in for a squeaking belt and the guy claimed I needed 4k of work done, told him I couldn't pay it all now and he kept pushing the issue and belittled the vehicle that I had and kept trying to push more work and money on me. Very bad salesman and customer etiquette. Got my truck back and 2 days later the water pump blew and needed to go back to the shop. Would not trust them with a repair again. Stay away from this place
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April 2023 by Mench209 M.
Bad Service and Salespeople Had a service belt and some other work done on my truck that cost about 2k then 2 days later the water pump blew up and my truck had to go back to the shop. Too coincidental that after that work more things go wrong with it. Also, the person I worked with was racking up the items on the invoice and trying to sell things in an aggressive manner and belittling the choice of vehicle that I had. Very poor taste in customer service. Will not be going there again.