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“Thank you Jillian for taking care of me with stellar customer service, kindness and patience! (And all the customers who waited patiently behind me as the returns were keyed one by one...)
Apparently online order returns have to be keyed manually in-store ? Michaels, please fix your returns process so it doesn't have to be so painful for customer service and customers!”
Hobby Shops
Hobby Shops
“The store manager Jen atstore number 821 went above and beyond this evening with a return. She investigated without a receipt and came back after closing time to rectify the situation. I am incredibly grateful for her time. It required the cashier at the register to wait and the people who normally facilitate with closing to wait as well. They all did this with a smile. Really appreciate the service I received.”