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December 2023 by Mr & Mrs Zap
My hubby has been going to Kay's in Braintree forever, it's his go to store for my jewelry. Abe is always super helpful and very funny. This past visit my hubby and I went together to trade in my diamond earrings for bigger ones. Peggy was super helpful helping us find the exact right pair. After purchasing I realized the screw posts were bothering my ears. We went back and Abe and Peggy had a couple different options and they went above and beyond to make my earrings perfect for me. My earrings are now perfect and super comfortable. Highly recommend this Kay's location.
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December 2023 by Michell Swain
Abraham was absolutely wonderful. Actually the entire staff on the floor was wonderful. I shall return in the New year to make another purchase.
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August 2023 by Annette Claudio
I love Kay Jewelers! Especially the one in Braintree, MA.They are always on point with there work and help, also they help in getting you exactly what you like based on your taste.Also a little FYI please don’t go to the Brockton, MA location, you will not have the same experience.Thank you Peggy & Abraham you guys are the best !!
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August 2023 by Melissa Conley
India was amazing! She found us exactly what we wanted and took care of everything. She also, cleaned and inspected my jewelry I had on.
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June 2023 by Michael W.
Good Morning!! Just wanted to comment on the dark skinned woman who was wearing a fiery red blouse on Friday June 16th. Very beautiful!! Her customer is just as great too!! Passed by at approximately 10:43 am, and noticed her lovely stature!!!
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June 2023 by Frico Damas
The customer service was so great. I wish all other retail stores can learn from them. I will surely come back and refer my friend to this store. Good job guys . Keep up the good work.
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June 2023 by Leila Marvel-Hall
The people here are ALWAYS friendly and ALWAYS willing to help in ANY way you need. I just love shopping here! I would recommend to anyone that asks me. This is also the ONLY Kay's I do business with
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May 2023 by Leila Marvel
The people here are ALWAYS friendly and ALWAYS willing to help in ANY way you need. I just love shopping here! I would recommend to anyone that asks me. This is also the ONLY Kay's I do business with
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May 2023 by Grayce Bernier
The workers at Kay jewelers went absolutely above and beyond for me. They helped not only with my purchase but were kind to my children. I 100% recommend Kay jewelers in Braintree! ?
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May 2023 by Nathaniel Reed
Teresa was very helpful seen our other salesman walk off on us and decided to assist. A sweetheart and knows what she's doing. Definitely reccomend if she's the one that's going to help out.. 5 stars
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May 2023 by lenora brown
Customer Service Rep Tarryn was excellent regarding the crisis I was experiencing. She resolved it with calmness and kindness. I recommend the Braintree Kays?
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April 2023 by Andrew To
Abraham is fun to deal with but the experience at this KAY was detrimental. We ordered a few items including a wedding band. We picked out one and wanted a different metal. They didn't tell us it would be a custom order. Abraham said it would be ready in 5 weeks. Long story sort, it took them 9 weeks and Abraham would ignore my calls. I had to go to the store and he could not give me an update on the status. He would spend time telling me how the shop was not responding but neither was he to me. He charged me over $2k on day one and had never reached out or responded to my calls. It took another young lady at the store to get this resolved eventually. The older lady who worked there was also rude and assumed I would buy the warranty when I paid the last $200 to pick up the wedding band. I knew I owed them $200, so when she said I needed to pay $900, I knew she added something without my consent. Also, because of this delay, we had to postpone our wedding by a week. To all fairness, the younger staff who worked there were trying to help but the owner is someone who avoids problems by not responding and is irresponsible. I would be a strong advocate to tell people to avoid this specific store.
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April 2023 by Mrs. Black
India is amazing. I just left the store with my beautifully repaired earrings feeling very taken care of. I’m very happy with my experience at this store, particularly with my experience with India!
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April 2023 by Krystal Dowe
Best bunch of folks at this location. The Manager is super fun and top notch! Bought my wedding rings and came back for something for the kids!
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April 2023 by Donnell Hamilton
Lauren, Abe, and Peggy were absolute “Rocks” in securing my 2 carat Rock! Well done. My new go to for my collection