-
March 2023 by Theresa A.
I go to this store more than I would like to admit. I know get some rewards where I get a coupon, so I go here frequently. I am a big fan of the packaged crafts for kids. They sell packages with everything you need for the specific craft and it is so helpful. They also have frames, games and anything you would need to get your craft done. Store is clean and organized and staff is always helpful.
-
December 2021 by Barbara H.
Terrible customer service experience with the phones on 12/16. Called 3 times and was on hold for close to a hour. All I wanted to know was if a framing project was ready. I actually got in my car and drove from Dorchester to Braintree while I was on hold. Called again (4th time) and talked to Jeff the Manager who said they had sick calls. Same woman who answered phone all 3 times blurted out please hold without giving me an opportunity to ask for frame shop. So disappointing. As always folks in the frame shops are awesome!
-
September 2020 by Terry C.
I went into Michael's earlier this afternoon and I had one of the worst experiences ive ever had there, I was going in to buy three custom frames however when I got there they are specialist was on break which I am fine with people have to eat. So another gentleman comes out "Jim", I tell him that I am looking to purchase custom frames for a puzzle, and a t-shirt, he then asks me the measurements, so I pull out my notepad on my phone and I tell him in "inches" and he hits me with "we can only do American measurements, and we need your puzzle on-site." I told him that I talked to someone previously about not needing the puzzle in store and he responds with, "just bring the puzzle in, its that simple."*then proceeds to the back before I can say anything else* *The problem is that I was just lied to over the phone wasting my time. *Jim was rude, I am sorry I am born with pigment and do not own an "American" puzzle sir. *Employees have face masks on though.*
-
May 2019 by Henry P.
Great place to get art supplies, odd ball parts and pieces for projects. Frames and photograph books and binders. Really, a little bit of everything. Plenty of parking, they are a big chain so you tend to find these stores in the bigger strip malls throughout the state. Really good staff. Knowledgeable and helpful and they help you with a friendly smile. Very good store and chain.
-
February 2019 by Shoshana K.
I had an excellent experience with a store associate, Jim. He works in the frame department and is extremely knowledgeable about his craft. He was able to guide me in the right direction with putting a photo inside a matte properly. I would highly recommend speaking with him if you have any questions regarding any pieces of art work that you want to display.
-
January 2019 by Mina L.
I love Michael's. They have a good selection of craft and art supplies for reasonable prices especially with the coupons. However, I did an in store pick up and designated my friend to help get it since the store was not easy to get to for me. What was supposed to be convenient made things much more difficult. My friend doesn't know anything about art stuff so I figured instead of giving her a list of things, an employee who should know what the items are can just gather the stuff. Well, the employee gave my friend the wrong item....HOW? It is not even remotely close to what the order says. Now I have to go to the store anyways so I can get the correct item since apparently people can't do their jobs. I am annoyed.
-
February 2018 by Kimberly A.
I was passing through the area with a friend and we saw this place so we went in to get some stuff to make candy with. I also wanted to get some artificial flowers and ribbons to make the flower wreaths that I often wear on my head. I was able to find everything very easily because the store was so well organized. The aisles were neat and everything on the shelves was pulled forward and prices clearly marked. The store was a good sized one and had a variety of items. The prices here are very reasonable as well. I liked the people who were working there and they got my sale rung in at the register quickly and efficiently. I will definitely be back the next time I am in the area.
-
June 2016 by Sarah O.
As far as craft stores go, this one is definitely a hit - always has what I'm looking for and the employees are kind and willing to help, BUT what WOWed me most about this store was Yvette who does custom floral arrangements. I came into the store about a week ago with a last minute project for my friend's wedding to get bouquets and boutonnières made for her wedding (her fiancé is allergic to flowers and this project has gotten put on the back burner until I volunteered). Yvette and I spent about an hour together brainstorming what might work for the wedding and were able to come up with a plan. I finalized the order and was thrilled when I picked it up today (not even a full week later!). Everything had come out wonderfully and truly looked beautiful. I am so thankful to have found Yvette who truly saved me from spending hours on my living room floor trying to make floral arrangements myself! If you are looking for floral arrangements, go see Yvette at Michael's - she is FABULOUS!
-
March 2016 by Dan R.
This Michaels location is fairly large and fairly well stocked. The aisles here are well organized, but if you are new to the store it is a bit tough to find the items that you are looking for. The biggest downside to this location has to be the staff. I had difficulty finding a few items and when I asked they seemed off put by having to answer my questions. In the end, we found what we needed, but the customer service could have been much better.
-
December 2015 by Rebecca Q.
I once saw a man pay full price ($49.99) for an 8x10 photo frame... I wanted to throw a coupon at him but I think that would have been weird. I head to this Michaels if I need craft supplies quick. I can usually find most things that I need and the price is comparable to Amazon.com if I use the 40% off coupon. Surprisingly, I came here looking for a simple cone of white thread and didn't find any. Their seasonal merchandise usually comes on sale early (not after the holiday) which is great! Overall, decent selection and reasonable prices (with at least a 40% off coupon).
-
December 2015 by Brandon K.
Disappointed with the Braintree Michaels store. I visited the store this Saturday, and just a total disaster. This store recently moved across the street from the Ivory Plaza to the Pearl Plaza on Pearl Street in Braintree (exit 17 off Route 3). This location is very busy, crowded, congested, and small, not making a great experience. Definitely smaller than the previous location across at Ivory (so why did they even move?). I was surprised that there was a long checkout line, but they had all of the checkout registers open, so they were trying. I guess I was just annoyed with the store in general, as it was not a normal Michaels store, and with the whole entrance/exit and parking lot. This area is in desperate need of a new Michaels, can't wait for them to open in Stoughton. *If shopping here, make SURE to use a coupon. They have them ALL the time, or they match any Jo-Ann or AC Moore coupons. I normally keep a few 40%, 50% or even 60% off on my smartphone. I suggest either printing them or also keeping them on a mobile device.*
-
November 2014 by Rachel B.
Great place to get arts and crafts supplies. I often go around halloween and back to school time and they always have great sale. Friendly staff members and they are eager to help you find what you need and also to help you to find coupons online as well. Awesome parking space and great location.
-
November 2014 by Kathy M.
I had an oil painting mounted and framed. I picked it uoup 2 weeks later and noticed when I hung one of the two paintings the right side was bubbled/warped. The framer Steven was very pushy when I first went. He said that I needed glass but I knew I didn't and that i did not want glass which I told him. So when I went back to have them fix it he told me I would have to pay for remounting etc. He was rude and dint care about what the problem was. He didn't take my information for the manager to call me ... I have to call him. I was very upset esp because the painting means so much to me! I would NOT recommend for anyone to work with the framer Steven!
-
September 2014 by Ed B.
The new store is great. There is more space and they seem to have more inventory. The 40% coupons that are available all the time make for some amazing deals.
-
March 2014 by Jill S.
New location is very nice, layout is larger, easier to navigate. Felt it was much easier to browse. Register layout is much, much better. Only disappointment was the sewing section seems so small, but I guess people don't sew anymore. Too bad.
