-
January 2024 by Michael Hankes
Love the sales. Especially on frames
-
January 2024 by C
This location is in desperate need of better management. This was the only Michaels nearby that was listed to have the material I was looking for. However it wasn’t on the shelves so perhaps it was somewhere in these boxes. Multiple isles and shelves were bare and need of being restocked, but by the looks of it I don’t believe it’s getting done. Additionally, i don’t think it’s safe to have so many boxes blocking paths and on the floor.
-
January 2024 by Janene Goodman
Used curbside pickup. Took longer than expected to get the order.
-
December 2023 by Dee Tait
Put in a BOPIS order for a wood wreath. Went to pick up and was told it was broken. The employee barely looked for another one. Questions are- why would you pick a broken one for an online order? When did it break? And why wouldn’t you have called so I didn’t have to drive 40min one way to find out it was broken. Just rude.
-
December 2023 by Rachel McCaffrey
Cant even walk through the isles. Ridiculous
-
December 2023 by Lorrice Grant
Great selection
-
December 2023 by Angie Baptista
This store was a mess. I couldn't even get to what I wanted. I couldn't believe it looked this bad.
-
December 2023 by Gardenia 123
So sad to see Michael’s so so understaff. Also everything is everywhere. I asked for glitter and the assistant had to ask someone else. The place where I was directed had too expensive glitter. As I walked around I found two more places (atmore affordable price) where glitter was shelved. Simple things such as Xmas stickers were nowhere to be found. The store looks half empty and disorganized.I feel that the display system needs to change to a more practical and self guided experience. Consolidating similar items would make it easier and quicker. Computers where the client can write the item wanted and find out if available (or not) and where to find them within the store can improve sales tremendously. I walked out with only half of what I was looking for.At another store, I was told that most of the floor employees were attending online sales. If it doesn’t change, I can sadly foresee Michael’s becoming an all online store (or just closing) and jobs made redundant.NOTE: All employee were very courteous and helped as much as they could. Very professional.
-
December 2023 by Mack John's
Fantastic customer service, braintree atmosphere a little flat and ? ish but not Michael's fault at all!! Always greeted and helped
-
December 2023 by Julia Villegas
horrible customer service.first my package was delivered to them and it was signed for by an employee, then they lost it .. I called 4 separate times and was told "I will call you back in a few hours after we look for it" not 1 call back at all. My package is still missing aswell.Spoke to the manager aswell.. with no call back. awful service.
-
November 2023 by Cassandra
I love Michaels whether I am shopping online or going in store. I can always find what I am looking for in many other things that catch my eye. I love the discounts and the sales that they have different things. On certain days, the reward coupons come back to you. Very quick, and it's worth it! This store right here is very organized, clean. Also, the staff are very friendly and very helpful, which is a plus!
-
November 2023 by Jacqueline Myers
Great customer serviceGood selection of craft suppliesGenerally, always something on sale! :)
-
October 2023 by Agata Albiol
Unfortunately I couldn’t find what I was looking for: color acrylic sheets for laser cutting.The staff was helpful in trying to look for these materials, but couldn’t locate them.According to their website, they should’ve had what I was looking for.
-
October 2023 by Alexandra Dobie
A craft store with decent selection in a range of quality.They often have coupons which is great because these items can get expensive!Rounded up to 4 stars because there is the option for delivery, in-store shopping, or purchase online with in-store pickup making this very convenient.The day I went in, I was helped by a very friendly employee.
-
July 2023 by Annie Calderon
Staff just didn't want to ask people if they needed any help as soon as someone walks past by they would turn around and start walking away the store looked a little messy even tho it was like 10 customers in the store I won't be visiting michael in Braintree anytime soon I'd rather go somewhere else don't waste your money or time at this store
