-
December 2023 by Joseph
I’m Joey bag of donuts! For you that know me!
-
August 2023 by Frank M
Great Company and great customer service!
-
October 2022 by dean lindler
I had a small issue with my monitoring system. I email costumer support and Bora Mao responded in 5 minutes and had the issue resolved in 10 minutes. Just wow.
-
September 2022 by Blessed And blessed
The absolute best (Jose)! I called for services and spoke - communicated with Jose. He went beyond in helping us out with a complimentary kit for our shower. It’s an older shower as we were renovating and needed specific parts. He sent us everything needed to get us running back up. Completely satisfied. Thank you for all you do for your customers!
-
September 2021 by Blair Adams
Symmons service is Superb! After 32 years, our bathtub Temptrol started to drip water. Paul Charette and his colleague went above and beyond to provide 100% customer satisfaction. A replacement cartridge was sent to us - no $ charge! When I called back with questions about how this would work with our new "on demand" hot water system, a new pressure reducing valve was sent. Again: no charge. All our questions were answered happily, in detail. What a great team ;-)
-
September 2020 by M G M
Very sad with customer service. I have been a Symmons customer since 2012 using their products on my personal residence and in flips. I try to sponsor local business as much as possible since I live in MA. Had an issue in my personal residence that I had to renovate my master bathroom, I needed a new temporal diverter plastic plate to attached the trim and customer service took for ever to reply and then told me that I needed to purchase the part from a website. After looking at the website I had to purchase all the trims to be able to get the plastic plate to finish my master bathroom. These plastic plates have a small tab at the bottom the holds the trim agains the wall and they break very easy. Very disappointment that I can get this part from the manufacture and or that I need to purchase the whole diverter trim.
-
September 2020 by Rachel Gay
I am so pleased with this company. Their products last forever and are such great quality. I needed replacement parts for an old shower set. The order was placed and received within the week. Special thanks to Ben.
-
September 2020 by Timothy Mulvehill
I made a call to Symmons customer support with a question about a leaking shower valve. I spoke to Napoleon and not only was he extremely helpful and professional, he sent me a complimentary kit of all the materials I would need. Thank you for your help!
-
September 2018 by nicole
Symmons customer support was super helpful! The company helped me even though the symmons shower came with my house and I didn't buy it directly. I am going to renovate my bathroom soon and you can bet I will be using all Symmons!
