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December 2023 by R. J
My wife purchased a pair of glasses at Visionworks Square one mall in Saugus but few days later was a little loose. Today 12/9/2023 me and my wife went shopping at South shore plaza and we noticed the mall has a visionworks store. Richard was so friendly and Professional that he took care of my wife's glasses in Seconds. The Receptionist were friendly as well. Thank you Richard ? ??
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December 2023 by Chau Truong
I came to this location after having bad experience at Visionworks, Pilgrim Plaza. I was welcomed by the staff and was taken care by Sharon. She is really nice, humble, and helpful. She spent her time explaining which benefits I can get from my insurance, as well as recommending which type of frame that can best suit my face and the prescription. I ended up purchasing a very cute one. The glass will be ready in a week from now, and I cannot wait to have it. 5 star for Sharon in particular and the store overall.
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December 2023 by GigglingSkull
12/02/23I just walked out and am very upset. So i picked up my glassed yesterday. That night i noticed that one of the screws wasnt right. It stuck up to much and was the wrong. I explained this and the guy switched it out with the floor model. It explained it still stuck up too much. He told me it didnt when it did. I asked him if he could fix this and he laughed at me. I am embarrassed and upset. I will try again to get this fixed on monday when i have calmed down. Will update then.
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November 2023 by Kim Trillcott Caporale
I have been going to Visionworks for years, this time, it was a unique situation, in between Cataracs surgeries, and just needing a new prescription. I didn’t want to spend a lot, and they had a good coupon for two pairs of progressive lenses. I usually go to the Quincy store, which I had gone to the day before, and it wasn’t a great experience, I thought the customer service wasn’t helpful or compassionate to my situation. So the next day I went up the plaza to the Visionworks, and I was greeted by a very nice gentleman who had me sit for about three minutes and then I was helped by a lovely woman Sharon. She was so helpful with my new glasses and help me utilize all the benefits of the coupon to save me a lot on glasses I’ll only be needing four or five months. South Shore Plaza vision works is my new place to go. Thank you Kim.
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September 2023 by Victoria Vicki
Eyes been so blurry for almost a yr, finally got eye appointment with BOSTON MEDICAL CENTER, after the whole process and exams and all that, I was sent home with just a written note on a torn piece of paper “saying here, go to CVS to get a +100 eye glass ?. I felt disappointed and went home with my constant blurry vision with still not able to read out even things on ID card, my phone in the morning time, in my system everything seem double.But the moment I found out about Vision works, I came in and was a little scared of getting same crazy answer but nah, this young and smart doctor Brianna Tran took her time to examine my eyes and were honest about her findings. I will be on glass for the rest of my life? . Thank you Sharon and Doctor Brianna Tran .
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August 2023 by Mike Ciulla
Two nice guys inside serving customers. I used the coupon that they send out in mail once in a while..."Two Pair for $55". As good a deal as you will find anywhere, and good frames to select from.
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July 2023 by Nicole Robinson
Sharon was awesome, and I will come back to see her for all of my vision needs:)
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June 2023 by Joyce J.
hi went to visionworks in braintree for the first time b/c my 4 year old toddler needs glasses. shannon helped us she was so nice, friendly, helpful and patient. my son has sensory issues and doesn't like anything touching his face so having him try on glasses was a challenge to say the least. the other associate even went out to the popcorn stand and got him a cup of popcorn to help make this a happy experience. i let my son pick out his own glasses and to my surprise they were on sale 2 for $100. what a wonderful experience all around. 2 thumbs up! thank you :)
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June 2023 by Maureen Henry
The customer service I received at Vision works was exceptional. The staff was friendly and courteous. The doctor took the time to explain everything in clear understandable ways so that I left there feeling confident in my decision about the product I chose.
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June 2023 by Stella Kakulu
I had a great experience at the South Shore location of Visionworks. The doctor took time to explain every process with me and allowed me to ask questions. It was a time well spent.
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April 2023 by Bobby Martinez
10/10 was very educated, the staff was nice and I witness them provide great customer services like solutions to tricky things. Was very pleased and would come back
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February 2023 by kiran dubey
Worst place. I order 4 glasses for my family. We got only 3 glasses. And it’s been more than 3 weeks we are still waiting for 4th glasses.It takes 3 weeks to get contact lenses in order and for contact lens fitting contact they have appointments for 3 weeks waiting time. So if someone planning to get new contact lenses for their kids. You will get trial contact lenses with a contact lenses prescription in 1.5 months. At the time of the appointment, they didn’t tell me that time frame.
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February 2023 by Haley O.
The manager was abusive toward me on the phone. Yelling and cutting me off to the point where I was uncomfortable. Never mind the week long ordeal entailing my attempt to reorder contact lenses which led to me taking my business out of Visionworks entirely.
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February 2023 by Linda Greenberg
Doctor and staff are so kind, helpful and patient here! They've done a great job with both mine and my t1d daughter's eye care, and I'm very happy with their service.
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February 2023 by Patrick Donnelly
Not good place tell you my glasses 10 days came in 29 days ask if I could have something off bill manager said he give me a cleaning kit. . I needed these glasses for a webbing.
