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March 2024 by Mauricio Farias
The therapist are great but the customer support is the worst I ever experienced.I purchased a package for 90 min massages back in October 2023. I booked a return for Nov 27 and when I showed up the front desk told me I booked for December 27. I tried canceling membership then and was told I need to give 30 days notice. I gave another chance, but was never able to book another appointment to a time it was convenient for me. In January I wasn’t charged as it said my CC didn’t go thru, although all other charges was going thru. February charges didn’t go thru. I didn’t give much attention as I was not planning to return and I figure it will auto cancel. For my surprise March debit went thru. So I decided to book a massage to use the amount, and I received a very nasty call saying that in order to use services I need to pay Jan and Feb. and in order to cancel I need to pay all overdue amounts and give 30 days notice.What it was supposed to be a relaxing moment for me became a nightmare. I will need to hire a lawyer to go thru abusive practices of not allowing a customer to cancel services.Do the fall for this trap. It is a scheme.
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March 2024 by Lisa Litcoff
I had an incredibly relaxing massage session! Stacey worked out all of my tension using the perfect amount of pressure. All of the staff were professional and helpful. I highly recommend Elements!
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March 2024 by Daniel Murphy
Great job! ??
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October 2023 by Kevin Reordan
I have been going to Elements of Bridgewater since Spring of 2017 and all the massage therapists have been great and recommend their services to anyone.
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August 2023 by Lorri
Massage was great but customer service was horrible-My Mom wasn’t feeling well after massage and they had to help get her dressed and moved her to couch because they needed the bed, after an hour, 911 was called.My Mom felt very uncomfortable and staff seemed more concerned with next client than my Moms situation.I understand this is a place of business, but your clients safety should ALWAYS come first.
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August 2023 by Alec Victor
I’ve been a member since March 2023. I started at this location and switched to hingham. When I signed up the made it sound like it would be easy to transfer from one to the other. I had a card compromised and needed to update my credit card confirmation. They told me I only had until the end of day to do so. I did not feel comfortable providing over the phone and their website wasn’t working to update it there either. They threatened to bill me $129 as my account would “not be in good standing”. They literally gave me less than 24 hrs to do this.
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April 2023 by sheila washington
Professional, clean, helpful and understanding. David T. was very good with the massage i will come back and tell my friends and family how i really enjoyed the massage services here at Elements Massage in Bridgewater.
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March 2023 by Christine Dwyer
I absolutely love this place. The staff is friendly and in tune with your health and needs. Any ache I go in with is gone when I leave. ?
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March 2023 by Tracy Hawes
I’d leave 0 stars if I could. Their ethical practices in honoring packages and gift certificates is horrific and needs investigation. I reported them to the FDIC and MA attorney generals office on their practices after calling repeatedly to have this issue resolved. Don’t be swayed by the 5 stars - most of their therapist are great. There business practices are outright unethical.This is a review on the horrific and blatant thievery practices of the management and ownership. Of the reviews I read, the 1 stars were the same complaint. Pay attention people.I needed a therapist and found one there. I was encouraged by them to purchase the monthly membership for 90 minutes. It was great when I could schedule. It seemed like there was never an appointment. Each month we was charged and the massages would add up because they never had availability. Except when they sent their seemingly daily cancellation list. Even then you couldn’t schedule.When I finally decided I couldn’t afford to continue to pay for sessions I wasn’t receiving they gave me 2 months to use the accumulated sessions. 6 to be exact. Ironically they found sessions for me then.On 2 occasions they needed to reschedule due to their therapist unavailability and promised they would honor those sessions beyond the “expiration in” 2 month mark. They did not.One time gave me an hour session and did not reimburse me the the additional 30 minutes. The final one took place 5 days after the expiring time. A 3rd session I needed to cancel and every time I tried to reschedule they were booked - except my husband called and he was able to schedule all the times I had asked for. Just weird.The last session that they had rescheduled because their therapist wasn’t available I was called emailed And texted as a reminder I had this appointment. I spoke to them emailed and texted confirmation. Never was it said I owed. When I arrived at 7:15 pm for a session with Heather they said first thing your package expired and you owe for a 90 minute session.I said if that was how they were handling this I was in fact leaving. I had 3 unused sessions they they were stealing and I was appalled. I left a gratuity for Heather as she was not responsible for their poor business practices. And the thieves charged my credit card an additional $60. That’s over $400 they pocketed - not because I was late. Not because I didn’t show. Because they have poor business practices and Steal - after repeated calls I have finally reported to the attorney general office and the FDIC as well as BBB and of course my credit cards company
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February 2023 by Marthe Renee Denis
Awesome experience with Jasmine! I highly recommend her. She is very professional.
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February 2023 by Pamela Fantony
Had a fabulous massage with Jasmine today! So relaxing! I'll definitely be back!
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December 2022 by Sharyn McCaughey
My daughter purchased 3-$49 gift cards for a 55 minute massage. They expire 12/22. My husband went in tonight and they charged him $119 and said that because they were purchased a while ago that they wouldn’t honor what they sold to us. Buyer beware. So they took all 3 of our gift cards for one 55 minute massage. I read earlier not to trust them and it’s true. I would never go there and will encourage everyone I know not to.
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October 2022 by Rachel Parsons
I love everything about elements! I've been a client for over ten years! Brian has been my primary therapist, but I have seen others. Their staff is very professional and skilled. I always leave there feeling great! Rachel
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August 2022 by Sharon Tozier
David is awesome. Great hands. The first massage I have ever had that I didn't hurt the next day. Elements is great. The people are so nice and the rooms are so calming with soothing music. Try them you will LOVE IT!!!
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August 2022 by Maria Do Canto
David was great and the 60 min massage was awesome! He listened and worked on my trouble areas and practiced deep breathing to help relax me . Thank you !