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November 2023 by Thomas Z.
I'm sorry for the review on the driveshaft it was your price for it was way too high I got it done for half that price you guys gave me I got the driveshaft was 500 and the labor was 400 1,800 dollars to much
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August 2023 by Charles Ellsworth
I was very pleased that Sullivan Tire took the time to let me know that if I prepaid my order today I would be able to take advantage of the tax holiday. That is the type of customer care that keeps customers coming back for service.Thank you,Charles EllsworthBridgewater
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July 2023 by VET-R
Brought my 23 year old van for a alignment after buying it , I had the most pleasant experience with the Staff and Mechanic ,S Butcher , Drives like a new van Thanks for the great work By Sullivan Tires in Bridgewater Mass, I would highly recommend this Establishment .⛦⛦⛦⛦⛦⛦??
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July 2023 by dylan tirrell
This place is a joke. They’ll do anything to make an extra dollar out of you. I failed inspection because my “headlights were a little foggy”…. The man there then followed up with “but for $90 I can clean them up and pass you” people like that don’t deserve to have a job here. These people will do anything for a penny. If you ever wondered why there’s never anyone there this is why. There’s much better places in bridgewater to go to than Sullivan tires
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July 2023 by Lacia Gallant
This place is full of absolutely scam artists don’t ever take your car here unless you want to be taken advantage of they look for some fake reason to fail cars for inspections and then try to charge $100 to pass the inspection. Unbelievable
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June 2023 by Yulia Kuravskaya
Road force done with inches , not force measurements .As result wrong diagnostics, wheels still vibrate after 8 hours spend in the shop
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June 2023 by tom lewis
Went for a sticker. In and out in 50 minutes. Courteous and efficient. Highly recommend them for all your vehicle maintenance.
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June 2023 by Deb Pendergast
Person at the counter was pleasant until there was an issue. The he became snippy, snappy, and less than helpful.I went to East Bridgewater where they are much more reasonable.
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June 2023 by Dmitry Kur
Probably one of the worst experience so far I come on every single phase of service delivery.1. Making appointment:- I booked the appointment 1 week in advance ( hard to believe this location such unique number of jobs)- booking process was not welcoming to say at least, and misleading in terms of technical understanding by staff products they sell and prices ( balancing 18$ , road force 25 , because 20in it will be 35$ , I agreed to all as need to fix wheels, later I found from online support , roadforce balancing cost 18.99$ per tire for 20in wheels)- Prior coming to this location, I visited Braintree Sullivan tire branch, where the team tried to do road force balancing for my wheels and they observed that road force is high and wheel require matching service ( when tire need to shift against the rim to balance the forces) .Due to fact that it is 20in wheels with 35 and 30in run flat tires , they advised to go to Bridgewater branch , as they have a road force balancing machine and contactless wheel making machine.2. Arrived at location- I asked for road force balancing 4 wheels.-I explained I came from other branch , where wheels were already run via road force and high force were detected- I said 99% all wheel would require the marching service- As part of balancing service, I asked to provide detailed report of wheel run out ( to see the weigth distribution on rim and tire) + final result in terms of Road Force on each wheel- The technician tried to sell car inspection + mentioned road force cost 100$ + 25$ for each matching,- I agreed to all above (but I refused inspection, as i did not want my car to be driven, Braintree branch already done it 2 weeks ago)Result:- I received car which was driven for 9 miles !- Wheel balanced using normal balancing method!!!- The wheels vibrate at 70+ !!!- No reports requested were provided ( only photo of car , rims and classic balancing procedure)- I charged 100$ vs. 4x 18.99$ expectedAt the end :- I spend 1 week waiting, 3 hrs driving to come to this place , 100$ cost- The got extra 9 miles onthe car , but the wosrt it is still have wheels that vibrate /shake- I lost trust / credibility in Sullivan Tire personnel
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May 2023 by Donna ODonnell
Customer Service was terrific. I worked with Jim who was very patient and explained all my tire choices. He was pleasant and extr
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March 2023 by Tracie G
Ken and Dave have gone above and beyond to make sure I'm taken care of. They are extremely patient with me because there's always something to make my repair harder than it should be. And they do it with a smile. I won't take my car anywhere else!
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January 2023 by Mark Tesson
Wish I could do zero but not an option. Bridgewater MA Sullivan Tire had my service van from 8:00-5:00 for brakes and an oil change. When I went to pick it up I was told we’re going to leave this ticket open for a few days, the brakes are brand new. They sent me away without even a receipt for whatever they claim to have done! Well when I dropped it off for my scheduled appointment at 8:00 this morning I told them they were pulsing very bad, screaming and felt like grinding. I really can’t believe all day with my works van off the road for this? The van has 80k, it’s a miracle van I guess with brand new brakes at that point!! Bottom line, terrible, and I do mean absolutely terrible service and I would not recommend them to my worst enemy, for real!! I hope their corporate reads these reviews, I’m going to call them tomorrow but fully expect to get nowhere. Anyway, for what it’s worth, avoid Sullivan, not worth the effort. Plenty of bad reviews, take the time and read them. And again, not even any kind of documentation at all? Who does that? Just stay away at all costs…**UPDATE** Took the van to another shop, National chain as this is fleet vehicle. In the end it needed, as I knew pads and rotors front and rear, also rear calipers were seized and needed repair. They also found the leaking rear shocks and took care of that. All of these repairs were approved by my fleet management company with no issues. I have dealt with Steve at the Bridgewater location in the past and he is almost always much less than friendly or accommodating. I will never step foot in there again! I can however highly recommend Midas in Bridgewater MA, friendly and helpful with very prompt service. That is all, if you choose Sullivan Bridgewater, good luck!!!
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December 2022 by Rusty S.
Guy I spoke to on the phone I believe his name is Jimmy. Probably the worst customer service I have ever encountered. Called for an update on my repair and proceeded to act like I was bothering him, what a total asshole , do better with your hiring Sullivan tire
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October 2022 by Ruthy Rodgers
I had my granddaughter with me and needed air in all of my tires. They filled them and let me know the correct tire pressure amount great customer service
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August 2022 by Chris P
I had a very positive experience with the battery replacement at Sullivan Tire, Bridgewater, MA. Everyone who assisted me was extremely knowledgable, helpful, and pleasant.