-
November 2023 by James A. Gardner
AVOID, PLEASE!Want to pay ultra-premium rent and live amongst party-loving, privileged BU and BC graduate students? Of course not! The Overlook promises an exclusive lifestyle, but the reality, all too often, is immature and selfish young residents. 3 am partying, stomping, and slamming doors? That's our reality. Police reports and complaints to the management temporarily help but things inevitably revert back. Sigh ... avoid the mistake we made at the Overlook and look elsewhere.ps - The trash room on our floor is delightful, too.
-
November 2023 by Matt Wolfe
Awful. The Overlook is an international student (Asian) college dorm. No sense of community and the residents live like slobs. Most units don't have entry closets (where am I supposed to hang my coat and put my shoes??) or enough kitchen storage. Materials are cheap, and the color scheme in the hallways and units is institutional gray/gray white - so gross - combined with the nasty LED lighting (looks like old school florescent lights). The layout/design of the apartment buildings make no sense - the place was clearly designed by architecture interns. None of the building management lives on the property and they never do walk-arounds, so they have no idea what goes on in the dorms, er, I mean apartment buildings. Also - Brighton. Ugh, gross. Literally counting the days (11!) until we move out!
-
October 2023 by G. A.
I love my apartment, its location, and the amenities I have access to. Rick is also awesome and tries to fix any repairs or maintenance on time. He is a gem!! The cleaning ladies I run into are also very friendly and kind.My one gripe about this apartment is the attitude of about half of the concierge staff. There are 2-3 who I would say are immensely a pleasure to deal with. They are always ready to help and assist if you have any questions or concerns; namely: Jenny, Trey, and there was this other guy.However, the rude ones are insanely impatient and have no desire in helping the guests with their concerns. I once was looking for a package and explained my situation and the concierge just didn't listen to anything I said and told me to check again, that it's my fault for not picking up the package in 2 days (if he listened to me, the package arrived merely 12 hours ago). There's this other concierge Shandrina who has been extremely rude and ill mannered. She was of no help regarding a complaint in the middle of the night. She is condescending and makes you feel like you are a bother to her.On the other hand leasing manager team have been kind and helpful. It's just ironic that half of the concierge - staff whose job description is to make sure that residents feel welcomed are the ones who are the most impolite and unhelpful.
-
October 2023 by Jenny Ma
Lived here for 2 years, the amenities are nice so as some of the staffs. However it’s been a couple month since I moved out and still have not received my security deposit. Called so many times and there’s always something going on with the security deposit check. Told me that they will keep me posted but never followed up.
-
September 2023 by Komeal Hullum
I've lived at Overlook for the last 2 years, this is now my third time renewing my lease and last because every year they are literally up charging the rent as well as the parking I just canceled off my lease. Parking use to be $150 then $250 and now it is $300 a month. My first month here someone stabbed my tire in the garage and I got no reimbursement or even felt like there was any sympathy for my experience. Literally they did not care.The aesthetics of the buildings are absolutely beautiful, great gym/studio and many different lounge spaces to hang out or study in and of course the pool and on sight grills make it all seem very tolerable and of course is a PLUS! There are still many inconveniences, whether that be parking for your guess, or the building fire alarm going off at wee hours bc they accept a bunch of college students every year that I assume cant cook a decent meal without burning food, but also without knowing if they open the doors to fan out they set off the entire building alarm which is also installed in your apartment. So yea no place is perfect Im sure but the over chargers cant be over looked at the OVERLOOK!Properties like this rob people, and I thought income based housing was a plus HA! Some staff are amazing usually the ones who are of culture and then those that do not have a superior disposition and attitudes about themselves.Just thought you should know the in all of my experience I´am positive others can relate to!
-
August 2023 by ZhanQi Liu
Rick is perfect! I submitted my request 15min ago and he shows up in a breeze. Super nice guy and he takes care of everything.
-
August 2023 by Blake Botelho
There is so much to do on the campus alone, and the renovated church looks like a tourist attraction. Super dog-friendly, great gym, beautiful plants on the premises, and many spaces for remote workers. It is so calming to walk around outside; I do it almost every day. The cleaning staff is excellent, and the maintenance team is very responsive and helpful. It is a terrific place to live!
-
August 2023 by Bangyan Li
Rick did an awesome job with fixing the shower head in a timely fashion. He is so nice and welcoming and also helped me with the stove surface.
-
August 2023 by latina holloman
Garage disposal was broken Rick immediately knew what to do also gave some amazing tips on how to keep up with it, showing me how to reset it just in case we run into the same problems. Great guy familiar face always holding the door for my baby and I in the hallways. Thank you again !
-
July 2023 by Liam H
Rick fixed my maintenance request within 24 hours! Never even knew he was here minus my outlet being fixed and the nice note on the door. Very happy with the prompt response and the property overall!
-
July 2023 by Eleanor Xu
It's been nearly one month since my lease ended in early June, but I still haven't received my security deposit refund check yet. Please issue my security deposit refund check ASAP. This review will be kept until I actually receive my security deposit refund check.
-
April 2023 by Eleanor
Super terrible building and overall living experience. The building has some built-in defectives, in which the vent inside my bathroom is always super super noisy and the maintenance says it's because of how they build the building, so they can't fix it. The shower head is also defective and leaks water a lot.What's more, the leasing lady sitting in the corner always provides me with misinformation and has caused inconveniences for me due to her misinformation provided. However, the leasing team just excused that it is because that leasing lady is new here, which is totally an unacceptable explanation for me. I just want to end the lease and move out of this building ASAP.
-
April 2023 by A K
Outstanding job completed by Rick. He took the time to explain the cause of the issue and how best to resolve. Went out of his way to also show me how best to operate another item in the complex. Well done.
-
April 2023 by Rae Most
Roger from Maintenance was incredibly kind and helpful. He was very prompt in responding to my maintenance request and completed the job thoroughly.
-
March 2023 by Jad Al Kabbani
Had a small issue that was quickly resolved by the maintenance team. Maintenance handled the situation within 20 mins of my service request. Rick was very professional and efficient.Had another issue with the lights that was resolved by Rick within 20 minutes of requesting a maintenance order. Service is fantastic!
