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April 2023 by Mike Soto
Shopped on 4/8/2023... Cashier ID # 0362385... Reg # 2 ... Disappointed and will NEVER return to this store! My daughter and I were sneaker shopping and we approached a very unfriendly salesman. I asked if there were any Jordans. He had an attitude and pointed to where they would be, if they had any. My daughter and I just looked at each other thinking, what is this guys problem! My daughter located a pair that she liked and wanted to try them on. So we didn't want to interact with that man again. So I walked to the front of the store to ask another salesperson for assistance. I wait for about 5 minutes just standing there while this gentleman was talking away with a friend. So I figured I'd ask another salesman for help. This young man was very busy actually helping other customers. So I asked if he could get me the sneaker in a size 7. He said ok, but then handed off the sneaker to the first salesman that we dealt with. We asked him if the sneaker came in half sizes and he said yes. My daughter told him she was unsure if she was a 7, so she asked if he could bring her a 6.5 This man with a nasty attitude said "which size do you want a 6.5 or 7"? So I told him to bring her a 7. When he returned, she tried them on and it was way too big. He said try the display model, it's a 6.5, those too were way to big. We asked for the 6... While she was trying them on I loosened the laces so they can slip on easier. He's just glaring at us with a look of disgust as she's trying them on. He just made the whole shopping experience horrible and very uncomfortable for us both. My daughter was very excited looking for new sneakers but dealing with this man was ridiculous! When it was time to cash out, he rung us up. As my daughter was entering her credit card info into the card reader, this man reaches over and entered some info, (I believe it was the survey) needless to say, this man was a disgrace and after spending money in this store and to be treated so rudely, it wasn't appreciated! After the purchase was complete we told him "thank you and have a good day" He on the other hand didn't say anything to us, not so much as a Thank you! As we were walking out the store, my daughter looked at me and said that she will never return to that store ever again and I just shook my head in agreement. As expensive as the sneakers etc are at that store, this is NOT the way you should treat a "paying customer"! Don't waste your hard earned money at this store with rude and ignorant sales people... As stated, there was 1 gentleman that was actually working and being attentive to the customers. But this guy we dealt with was rude from the moment we walked into the store to the moment we left. As for the other rep, he was talking to his friend the entire time we were there. Too busy talking not acknowledging us while I waited for 5 minutes or anybody else for that matter. Maybe upper management should make a surprise appearance and see for themselves just how poorly the employees treat customers!
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December 2022 by Adalberto Dominguez
Great deals , big selection and friendly helpful staff that truly care about your business and needs, unlike Dick’s Sporting Goods that don’t engage you , and just stare
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December 2022 by Andrea Deez
I'm a sneakerhead and I'm always ready to buy a few kicks. But every time I go in this place, I'm so disappointed. I wanna buy but no one acknowledges you, doesn't help, on their phone, and talking amongst themselves and swearing. I don't even know why I still look in there.
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December 2022 by Black Taliband
When you make a call up to the store their customer service is trash. They save sneakers for their friends don't shop there
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October 2022 by Bony Valsadiya
Today 09/03 they made up a policy that if anyone walks in the store in couple cannot buy themselves matching pair on new release!! I want @finishline headoffice to look at this review and confirm the policy.
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October 2022 by John Hayes
It's exactly what it is it's a middle of the road sneaker shop for kids and people looking for a bargain who happen to have the right size because they do not have all sizes in every pair and this is definitely not a place for a large man to go that need size 13 and above sneakers.
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May 2022 by Eric Hurt
I would not recommend this particular store. The customer service is subpar at best. Staff is rude and unprofessional.
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January 2022 by Jae
Jamila is a great employee ?
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November 2021 by Inna Hurley
Says that they are open at 10 am. I am here at 10:34, but the store is shut.
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September 2021 by William Shulman
Great place
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September 2021 by Paul Thynne
Nice store but limited stock
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August 2021 by Gary Burgess Sr. (UNIQUELY HONEST!)
Prices are always high not enough sales ever .OK I said this b4 I started collecting Jordans and now this is is my go to for them they and not any specific store its the company in general they really take care of there returning Customers!!
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August 2021 by Andrea Ransom
I want to shine some light on one of your associate Mr. Dejontre. I had the best customer service experience with this gentleman the other day. He was so attentive and knowledgeable when it came to the business and helping me look for shoes for my 3 children and myself. I wanted to say thank you for such a great experience at Finish Line. Good luck on your journey within the company!
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August 2021 by Kat L
I was in the store yesterday for a return from a purchase that was made literally 4 days ago! I had the worst experience with one of the male associates! A tall Hispanic tattooed individual unfortunately I didn’t get his name because he disappeared to the back after he called his manager. He was using vulgar language on the sales floor in-front of other customers, I felt so disrespected! And embarrassed literally disgusted that this sales rep was conducting his self in this matter infront of his colleagues this way and other customers! The female manager was very pleasant and apologetic and helpful she processed our return and I could tell was also embarrassed from his actions. I hope that finish line teaches and doesn’t allow individuals with no customer service skills or respect to work for their company, I know I will not be shopping at this store ever again or allowing my children to return there because the treatment I received was disgusting and shouldn’t be tolerated.
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June 2021 by Judith Dent
No sales everything high I left with nothing