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October 2023 by Fredrick Njoroge
I am dissapointed with my experience with hertz that I had recently and here is why; I set up for my rental to be dropped off at the body shop where my car was being fixed, the guy that dropped off the car to me told me the deposit would only be $50, so i believed him signed the paperwork, then around 4 hours later I see an attempted charge to my debit card of $200? I called hertz panicking and the woman told me the deposit was actually $200, since my card was locked, that made them "lose my card number" they told me i couldnt pay over the phone and i had to come into the store to pay for the deposit which is bogus, that guy should have told me the correct information, i had to drive all the way from work to hertz and then back to work, also the car they gave me needed an oil change -_- and then when i returned the vehicle they charged me another $280 which didnt make any sense, and they didnt email me any kind of receipt, i will NEVER ever use hertz again..
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October 2023 by Jeffrey M.
Absolutely worst rental place I have ever rented from do not go there. I had an insurance claim rental with them they give absolutely no type of courtesy call for when the car is due back, car was not cleaned upon pick up and way overdue for service I was skeptical driving it the entire time, it had no window washing fluid or any other general maintenance up to date. I dropped it off at the auto body shop where I picked up my vehicle which as we know pretty much every single rental place allows you to do. Ended up charging me $1000 for a mere 1 1/2 weeks of having it overdue to to no one informing me it was due back even charged an extra week after I dropped it off at the body shop. When I called to sort out why I was charged and to be refunded the money the manager there was a total b***h hung up on me and refused to answer because when I called the reception was distorted so I was talking loud so they could hear also because I was in the car so I then had to drive all the way down there manager was still a complete C you next Tuesday the entire time so I yelled at her when leaving her 2 soft as melon employees then try to incite a physical altercation with me on the property they are lucky I didn't file charges completely unprofessional and disgusted by my treatment there wouldn't recommend this place to my worst enemy currently having a lawyer handle it now do yourself a favor and steer clear of
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August 2023 by Alexander Whitehead
A great group of employees who really put their time and attention on each of their customers. I’ve had nothing but good experiences here as a long time customer. Nothing but respect for everyone here.
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August 2023 by Barbara Gallagher
My husband & I chose to rent from Hertz in Brockton, since we were staying in Bridgewater. Airport rentals are a nightmare. We had a missing luggage delay & picked up the car a day late. No problem, the young women was so helpful. When we retuned the car, we were going to call an Uber. The two men talked to each other for a minute & gave us a ride home. Great service from beginning to end! Thank you ??
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July 2023 by Sylvia Patterson
I want to let everyone know that "NIKO" at the Brockton Hertz Car Rental place is the "Baddest Cat" around!!! He was friendly from the the time I stepped into the building!!! He was AWESOME in his Customer Service & ATTENTIVE to what I needed in a rental!!! He is so DOWN TO EARTH, it was like being around FAMIY!!! (I did not even know that there was a Hertz Rental in Brockton!) My experience was "FANTASTIC & SUPERB"!!! He made this rental experience, A VERY HAPPY & A SUPER SATISFIED ONE!!! I WILL RENT AGAIN FROM HERTZ!!!
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June 2023 by Ellibeth BC
I needed a vehicle for two days and i discovered hertz on Main Street. To my surprise the location was super convenient, the staff was accommodating and pleasant and the car was clean. I had a reservation so pickup and drop off was a breeze. I’d definitely recommend and utilise this location again in the near future. Jay was one of the employee and he was such a pleasure to speak with.
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May 2023 by kurt collett
If you used to place a couple times now the cars are always Immaculate great friendly people to go in and loan from would highly recommend you use this place
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October 2022 by Hotshot By The Mile
I have rented once at this location before and didn’t have no problem. I called several times to changed my checking in time cause my flight got delayed but never answer my phone calls .I canceled my reservation and got it somewhere else.
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July 2022 by Joshua R.
Every single time we go to rent a vehicle from here we do not get the vehicle that we intended to rent and we pay an excessive amount of money and then we get there and they tell us that that vehicle is no longer there. Now we double checked in triple checked to make sure that we were going to get the vehicle that we wanted we are once again getting screwed then on top of that whole situation we're getting some other type of vehicle that isn't a Volkswagen Jetta it's something that they think is equivalent which is a Chevy or a Nissan which is definitely not equivalent to a Volkswagen.Brockton's AC is down so they are sending everybody to Randolph now. They didn't offer any money for compensation of gas they didn't offer any compensation at all yet this is really really ridiculous it's completely out of line. Horrible customer service.
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July 2022 by Gail Teed
Great people work at this location. I won't be going back to Enterprise anytime soon!
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February 2022 by Jim Randolph
Was set up for rental thru my insurance agency. Spoke to Peter and Amanda on phone. They where trying to get a driver to help me out picking up rental as my car was towed an had no transportation. I was able to get a ride from a friend and when walked in said my first name and knew exactly who i was. Gave them my licence and cc did paperwork. We went out walked around car and noted minor dents and scratchs. Nothing major at all. Showed me paperwork again and put in glove box. Told me no smoking or pets allowed in cars. Off i went
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February 2022 by Abdoulaye N.
We booked an SUV with an email confirmation and confirmation number last night and headed to the location for pickup. The staff was polite and knowledgeable. Unfortunately, they didn't have a vehicle for us. No email or call in advance, a total waste of time.
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November 2021 by Dan Norcross
Friendly, helpful, pleasant, the car was very clean, they were completely able to meet my needs. Park in back though, the front lot is really busy.
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October 2021 by Erickson Joseph
Great experience.. they helped me get into a great rental. They kept every promise they gave me.
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October 2021 by Sharon Nash
My husband rented a car online, from here. He got there, she said they didn't have it and said they only had a 2019 jeep Cherokee. It severely stunk of cigars, you could not see out of the windows, they were so dirty and the inside wasn't cleaned. He was pressed for time, so he just left. Very disappointed
