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May 2023 by Brian Shaw
If I could rate them a zero stars I would. My 2021 tax return never made it to the state. Checked back several times, and was told that the state had them but had not opened them yet. Now being told they can't even check that. And now I have to mail them in myself. I paid them to do my taxes and file them. Boy did I get screwed over. Don't ever use them. Even the employees, all trainees, said they get nothing but complaints. Update... I have received a letter from the state. It states that my refund will be less than what I was told. That three different lines were filled in incorrectly by Jackson Hewitt. They are the worst place ever to get tax returns done. I would not send my enemies to them because I would not want Jackson Hewitt to get any more business.
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April 2023 by Arthur Taylor
I went to get my taxes done yesterday in the Brockton Office and was very happy with my tax Pro she was very nice very polite and very helpful answer all my questions and Explain everything to me I was Very Pleased with her her work her Name was Hillary Holleran Just wanted to let Management.Or her boss?To know she did a great job. Thank you Have a nice day .
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March 2023 by Barbara Gallant
Bill answered all my questions; he was friendly and caring and found a refund that I hadn’t thought of!
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March 2023 by William McNeil
Representative was very nice and helpful
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December 2022 by Nardia Campisano
JH is a great place to have your taxes done. All the staff are informative and helpful.
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May 2022 by Brittany Appleberry
The way that the end of the season rush was handled makes me want to choose Jackson Hewitt over and over again! I don’t like how the support ignores certain people when they are in need of help and I also don’t like that you have to wait for a person to answer to put a return on hold. It delays the turn over and makes the job a lot more difficult. I had to shut the computer down multiple times in-front off a client because I couldn’t get support to answer to put a return on hold. There should never be a struggle to gain help! You should never go out you way to ignore someone who is seeking help to make them look bad! If I was the boss, I would fire all of those who intentionally ignored the Tax Preparer seeking assistance! It come to the point where it can be seen as work place bullying. Thank Goodness, the clients that I had in front of me were patient with me as I struggled to gain support! I did however have clients who hope to see me next year! Happy Tax Season!!!!
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May 2022 by carol milani
Called and scheduled a drop off. Arrived at office at 9am on April 7th. An employee came to greet me after 5-10 minute wait. She asked if I had an appointment I responded that I did to drop my taxes off. This would be my 3rd year. She put my taxes in a drop bag and I filled out all the info on the envelope.I said I would be back Saturday am to pick up and wAs told they would call me. Over the nexts call finally came for 4/13/22 9am to pick it up. Checked with office Monday no answer. Received 2-3 more calls to change the date to 4/12/22 I explained I had other scheduled appointments the person on the phone insisted I had to come in and wanted a time. I finally said I would try my hardest to be there by 3 pm. I went early to my appointment which was medical . The tech got me in and I rushed back to the office. I was at Brigham hospital . I arrived at JH at 2:30pm and was taken at 3pm. Asked if I had an appointment answer yes gave my name and she asked for my races which were there. Explained they had them . She informed me she did not but they were in the computer. This girl then proceeded to call another employee and start the process of filling out the info with the assistance of the person on the phone. This was a painful process. After a few hours I am told the cost with 30 percent off . 365.00 This was the worst experience. I was being told they were so sorry . I also could tell you all about the young man at the reception desk. Just so busy not enough staff well tell people that instead of calling them several times I feel you owe me a refund .I would not recommend
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May 2022 by John Loecher
Always enjoy doing my taxes with miss Susan berry
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March 2022 by aveline villanueva
Selena Guzman was amazing, friendly, and sincere. Highly recommend very professional and kind. Thank you for a great experience ?
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March 2022 by Willalexmac
My tax rep, Leon, at the Belmont Street Brockton location was very friendly and professional.
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February 2022 by Dorca Tirado
Selena guzmo, she's avery polite worker n a very nice girl to talk to she gets a big num 10 gd job
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January 2022 by Tomauren Tillman
I came 15 minutes early for a 5 o’clock appointment I left work early to make this 5 o’clock appointment I was told if I was 15 minutes late then I would need to reschedule but yet I’m still waiting to be seen and it’s 528 I left work early so I don’t really feel like this is right to be waiting this long because there’s only one available Rep available in the place of business to do taxes they seem to be having some issues with their computer and I haven’t even been seen yet because they are still with another client so I don’t even know if this is going to affect me from when I do my taxes.
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May 2021 by ESTELLE Jones
very professional and friendly staffI would highly recommend them
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May 2021 by Deb Burtsell
They are very professional an understanding great service
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April 2021 by Elizabeth Edouard
My first time to Jackson Hewitt wow they are way better then other company I’ll start encouraging my family and friends ?
