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November 2024 by Marline Bazile
Telma is a very disrespectful employee, I had to take the time out of my work to help my boyfriend because she refused to help my boyfriend how she is suppose to, charger his credit card no service. Not only that bud give attitude, her co workers vouchers for this attitude with surprises me. Why is she still there and there is so many complains about her. I call no answer. I'm going to the store because noone answer the phone the owner is in and out. I'm frustrated my boyfriend felt discriminated, and missed worked as well for nothing. I'm calling corporate. No super visor or manager running the store of course telma is comfortable acting like this
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July 2024 by Curtis O'Donnell
I had a very similar experience as YOSHI3D. Upgraded my plan without my consent after stating all I’m doing is changing the phone. Charged for a case protector without telling me. They charged for an insurance plan that you have to go back to take off at an additional $9. They did not label the receipt correctly and said they were charging me for a SIM card. We went back and forth on multiple occasions to get the plan back and get the cost to normal. Shady business practices, next time I’m looking at phones and plans I would look elsewhere and suggest others as well.
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July 2024 by Moiz Ali
All people are there to scam even on the sign they say no activation fee watch out people they act nice only
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April 2024 by Asia Centeio
They really helpful love the serviceshoutout to Keila Teh and The manager very nice people
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April 2024 by Vanea furtado soares
The experience was terrible. I've been a customer for 5 years but today I don't recommend metro pcs to anyone because you can buy the phone and if you have any problems you'll be out of your money. Be careful guys because it's all fraud
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April 2024 by YOSHI3D
I went in to get a new line added and purchase a phone. The employee did some sneaky stuff and added in 2 tablets i never asked for a phone protector and phone case and tried explainging it away that i could cancel and that its free, upon further review i was charge activation fees on the tablet and there was going to be a 10 dollar charger per month for each tablet, after i left the store and realzied this the manager eddy and the 2 girl employees said theres nothing they can do. they could refund everything but i would lose my 107 service fee. i called customer care and they said no they can refund the whole thing. so i went back to the store a 3rd time and they still refused to refund me the full amount. the customer care center escalated it up to a supervisor from customer care and said that the store is not being truthful that a manager can do a service fee refund. they still wouldnt do it. so out of frustration i returned everything and lost my 107 service fee. then the girl threw away my original receipt saying i cant have it back because "i could come back and try to return item" which i didnt have. i had to call customer care againa nd they said thats not policy and i should be able to get my original receipt with the return receipt, during this whole process i was on with a supervisor in the store for an hour. the owner Dave rejected to refund me my 107 or let me get my original receipt as well. the girls were saying they should of never delt with me and being really rude with snipe comments while i was professional and calm the whole time. DO NOT GO HERE THEY WILL LIE TO YOU ADD EXTRA SERVICES AND THEN BE RUDE AND REFUSE TO FIX THE ISSUES THEY CAUSED. WILL BE IN TOUCH WITH BETTER BUSINESS BUREAU WITH A LAWSUIT.
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February 2024 by Adelina Miranda
The place is closed down. This needs to be updated so people don’t waste their time going here
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November 2023 by Diego Matt
Good metro T-Mobile
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November 2023 by Samyr Nicolas
Some Phones priced way above compared to another store. Over $100 difference on some phones
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September 2023 by Ashley Manchester
Don't do there jobs disrespectful owner sucks
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August 2023 by Stephanie Medeiros
This store deserve no star at all. I went in there to pay my bill they didn't do their job and put my phone back on after I paid for it.I get home all the way in Taunton call store to be belittled and laughed at like im a joke. That they can't do anything unless I come back to the store. I have worked in customer service for 25yrs I would never treat a customer the way I was treated today. MR thinks he is a big baller working at a metro store needs to humble himself karma is a real thing. You don't laugh at people who have life threating diseases that struggle everyday just to get up. So before you treat someone unkind or judge maybe you should just think you never know what someone is going through kindness goes a long way. Especially when your workers are the one who did me wrong I paid for something that wasn't taken care when it should of been immediately when I gave the worker my money. Sincerely a very angry dissatisfied customer Stephanie
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April 2023 by Omar Quintero
WAS TOLD THAT I COULDNT BUY THE PHONE WITHOUT A $60 PLAN PLUS $10 FOR INSURANCE AND THEN NEXT MONTH I CAN LOWER IT AS LOW AS I WANTED, NO IF OR BUTS. THATS NOT A WAY TO RUN A BUSINESS. WILL NOT GO BACK OR SEND ANYONE IF THIS ISSUE IS FIXED. PLEASE SOMEONE CONTACT ME!
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April 2023 by A Lopez
If I can give this location a zero stars I would...they Never answer the phones, they always look aggrevated when people walk in the store, No customer service at all
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April 2023 by Denise Williams
Extremely helpful staff!
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February 2023 by B G V SR (B)
The Social Media Support doesn't quite understand their opposes under Q Link Mobile who has the Last Word as The Agent for the US Government. If they say: No Carrier it doesn't matter what you'd like for Data for $30 if we say Customer gets Unlimited a Month for $30.00 then it's Unlimited not 5GB Data a Month!
