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November 2023 by Kate Chin
Matt Lucier was absolutely fantastic! He was patient, knowledgeable and courteous throughout our car purchase. Matt went above and beyond to help complete the paperwork and delivery of the car. Would highly recommend working with Matt.
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November 2023 by Manwine Maxi
Al, the sale representative,, was great throughout the entire process. This is my second car I have bought with him. The only reason I gave the dealer itself 4 stars not 5 is the sale manager Abby. Abby was too pushy and rude when trying to force me to get other protection plans that I did not want. I explained to her that Al already did a great job explaining the packages and I made up my mind already; but she was still trying to convince me. She was even mad that I did not fall for her speech. Everyone else congratulated me for the new car at the dealer except her. I would suggest that she gets more training on how to encourage the customers to get the protection plans without being rude and pushy, and to also know that the customers have the right to refuse.
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October 2023 by Adam
I just bought a used vehicle from this dealership, and I was very pleased with how easy of a process it was. Jonathan was the salesperson who went above and beyond to meet my needs and expectations. I would highly recommend Jonathan and using Silko to purchase your next vehicle.
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October 2023 by Sean M.
I have had great sales and service experiences. The gentleman are always polite and I honest don't believe the folks who are complaining are being fair. Perhaps, they showed with the bad attitude.??? I have had 2 cars serviced there over 3 years and never has a problem. Unforeseen things happen, like a person calls in sick or what have you, thats life, not the dealerships fault.Take look into the service area, next time you are, look how clean and perfectly organized it is. That should tell you all you need to know. Professionals.
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October 2023 by John W.
Thieves here, trying to take advantage of people. Pretty much a bait and switch on their online pricing. Their total out the door pricing was about 6 grand more than their list price. Found a much better deal elsewhere. Save yourself thousands and don't fall for their nonsense fees.
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September 2023 by Maria P.
I was scammed so many times... I had a 2016 jetta and would take it there for small things like an oil change. After bringing it there a few times my car couldn't go a month with out having massive issues that cost hundreds. Ended up having 9 issues in one year. Multiple times Ide bring my car to get fixed and they had ordered the wrong part and i had to come back another day after taking time off from work. The final time i brought it in they told me i had 3k worth of issues needing to be fixed- even though my car ran just fine. They stopped picking up my phone calls because they realized i caught on to their scams. Every single time i brought it in for something small they ended up "finding" more issues with the car that would require me to spend 600+. Wouldn't be surprised if they took advantage of me being a woman and not knowing a lot about cars. Y'all are some sick people. Got a subaru now and couldn't be happier. Taking advantage of a young woman is disgusting and from these reviews i'm not the only one
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July 2023 by Jocelyn Burgo
Matt L. at Silko has been my dealer for my last 2 vehicles and he makes the process so simple and efficient. He's always upfront and honest about pricing and availability. Great customer service and easy to get in contact with. I'll always drive a VW and I'll always get them from Matt.
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July 2023 by Daniel Costello
Will was professional and kind. He helped me find the right car and made me feel at home. 10/10 would recommend.
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July 2023 by Margaret Thompson
I purchased my first car from Silko just a few weeks ago, and I had a wonderful experience. I worked with Matt and he made the whole process very easy and exciting. Throughout the purchase, Matt was extremely communicative, honest, and helpful. He exceeded my car shopping expectations and I would recommend his help to anyone in the market for a new car.
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July 2023 by Patrick Weber
Had a very positive experience with Silko Volkswagen. Both Tom and Matt were extremely knowledgeable throughout the entire buying process and answered any question I threw at them about the vehicle and the paperwork afterwards. They are the reason I was able to take home my very first car, a new Jetta. Thank you to Tom and Matt!
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June 2023 by Anastasia Mattes
Matt Lucier at Silko VW made the leasing/trade-in experience a breeze from beginning to end. We walked in thinking we wanted a Tiguan, but when we showed interest in an Atlas he took the opportunity to present us with clean cut information and easy to understand options. Not once did we feel pressured to decide one way or the other. We ended up leasing the Atlas, and Matt even took the time to get me the specialty plates another dealership had told me “no” to. Matt was considerate, polite, well spoken and a pleasure to work with. I will recommend him to anyone who asks.
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May 2023 by Lindsey McCormick
Silko was great, they were willing to work with me to get me going in the new car, and I absolutely love the car! I’ve been searching for an all black Camaro and this is it :) thank you much!
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May 2023 by Beth Morley
Thank you William for doing an amazing job going through the process of trading my car. I felt at ease knowing I was getting a fair deal. You were very thorough going the paperwork with us. We appreciated accommodating us when it came to the test drive with our son. We will definitely come back for future purchases.
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April 2023 by Guerdy
Silko Volkswagen was the only place I was able to find a car that worked with my budget. I also found a new appreciation for volkswagen cars and can't wait to get an Atlas. The salesperson /product specialist was very helpful, patient and professional and knowledgeable.The team there was friendly and helpful. Thank you Nuno Gomes for your excellent service.
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April 2023 by Joe Ciaccio
Your team gave us the best deal with the least amount of hassle. Compared to the other dealerships that we tried to work with, your team just gave us the best service. I only wish that your dealership was on the North Shore. :)
