Quest Diagnostics
Medical LabsHours:
1 Pearl St Lower Level, Brockton MA 02301 Hours
About Quest Diagnostics
Quest Diagnostics provides essential lab services with a focus on convenience and efficiency. Many customers appreciate the easy appointment scheduling through the app, allowing them to manage their visits with just a few clicks. Check-in is quick, and test results are typically available within 24 hours, often sent directly to the patient's doctor. However, some reviews mention discomfort during the blood-taking process and challenges in verifying lab orders, as the automated phone system lacks personal assistance. The environment can feel impersonal, with limited interaction due to busy staff and a kiosk for check-in. Overall, while Quest Diagnostics is noted for cleanliness and professionalism, some customers feel the experience could be improved with better communication and customer service.
Most Recent Reviews
July 2024
Check in was quick at kiosk, shows wait time on screen. Was taken quickly in, used proper verifications and had results within 24 hours on app.
July 2024
Excellent customer service, always timely communication letting me know when any of my test results are ready!
May 2024
She was extremely gentle, it was a pleasure to have my blood taken by her. A very nice person
More Comments(20)
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