Quest Diagnostics
Medical LabsHours:
1 Pearl St Lower Level, Brockton MA 02301 Hours
About Quest Diagnostics
Quest Diagnostics provides essential lab services with a focus on convenience and efficiency. Many customers appreciate the easy appointment scheduling through the app, allowing them to manage their visits with just a few clicks. Check-in is quick, and test results are typically available within 24 hours, often sent directly to the patient's doctor. However, some reviews mention discomfort during the blood-taking process and challenges in verifying lab orders, as the automated phone system lacks personal assistance. The environment can feel impersonal, with limited interaction due to busy staff and a kiosk for check-in. Overall, while Quest Diagnostics is noted for cleanliness and professionalism, some customers feel the experience could be improved with better communication and customer service.
Most Recent Reviews
July 2026
I was a walk- in patient. Self- check in was easy. I was given a wait time of 15 minutes, but I was taken out back in 5 minutes. Staff was knowledgeable and proficient.
June 2026
Awesome tech team Awesome job.👍👍
June 2026
There was no wait time and I was in/out within a few minutes. Customer service was excellent. I would highly recommend.
More Comments(36)
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- Brockton, Massachusetts