-
November 2023 by Taline A
Very happy to have found this place. Reasonable prices, convenient times and kind employees. Thanks for your help Jim!
-
October 2023 by Damien Fernandez
I took my ram 1500 in to get an estimate for brakes calipers and rotors and possibly shocks and struts. When Chris told me that The quote was 6900, I was told that it could possibly be more depending on e brake. This was was extremely high and i aggred but they wouldn't take the 6900 unless I agreed to allow them to charge me more. I then assumed that Sullivan didn't want my business. Oh that price was called willing to work with me. I've been to a few of Sullivans shops for tires over the years they now lost a paying customer.
-
October 2023 by Ivonne Robles
It was very nice and clean The♣︎₩⁰⁰ location is great. Unfortunately the alignment didn't take and the car is horribly. Pulling to right
-
October 2023 by Olivia Hopkins
They said they fixed my car but it has broken down 5 maybe 6 times the day after or days after they said it has been fixed. Unsatisfied.
-
October 2023 by Trina Alexknovitch
This place is wonderful. Staff is caring and they will do what they can to help. I highly recommend this location.
-
September 2023 by Rilyn Sawyer
We traveled from Maine to Massachusetts for a funeral. After coming out of the funeral we had a flat tire. Sullivan Tire has a great reputation in Maine and we have always loved their service so we went to the Brockton Sullivan Tire for a patch. After checking in and waiting a while, the person at the front desk said they couldn’t patch the tire because the nail was in the sidewall and said that 4, not just 1, new tires were needed. This was alarming because the car had been inspected the week prior and we were told there were well over 10,000 miles of life left on all the tires. We asked to see the nail in the tire. We were very disappointed when we saw that the nail was in the direct center of the tire, not the sidewall (see photo). We called the service tech out on lying to us and he replied that the tire couldn’t be repaired because of dust in the wheel well. It seemed strange that the reason was changing. The tires are not down to the wear bars and we believe Sullivan Tires was just trying to sell us new tires. We had the flat tire put back on and took it to our reputable BMW mechanic to be patched. Very dishonest location. Buyer beware. Would give zero stars if able.
-
September 2023 by The Chimney King Of New England
I've had a commercial account with this company for several years with multiple vehicles and I called over a little earlier to see about having one of the trucks in for a simple oil change. Something that should only take 30-60 minutes and though I've spent thousands with this company and have always kept our account in good standings I was told that the vehicle would need to be left for a day or an appointment would need to be made for the coming weeks! I am incredibly disappointed in the service and customer service that I received and will be taking our fleet leet account elsewhere...
-
August 2023 by Mr Duff
Had TWO tires pop on my travel trailer during a camping trip and pretty much every company and shop refused to help. These guys took care of me. I just wish that some of the other locations of this company could be a little more helpful.
-
July 2023 by Bruce Babbitt
Great customer service in every way possible: scheduling over the phone, prompt service once I brought my car to the center, keeping me updated on the status of the work so I could optimally schedule my down time (which was LESS than originally proposed), explaining what Warranty coverage for a new tire really means, etc.
-
July 2023 by michael bina
I’ve never had a bad experience at the Brockton location. They have the best crew and techs around! Jimmy G at the desk and the all techs are top notch. Honestly, I take all of my vehicles there because they consistently do such a great job. Excellent customer service. Quality work.
-
July 2023 by gmot455
Great job. Got my a/c working good again.
-
May 2023 by Anthony Neumeister
Once again, your Brockton store upholds the Sullivan Tire customer service promise the Sullivan family would be proud of!Jimmy D. is at the top of his game. See you in the fall for tires.
-
April 2023 by Jose Garcia
Came to this place because they has a sale going on 4 new tires. placed appointment in advanced and ordered tires. great customer service. everything worked out at the end of the day.
-
April 2023 by Cassandra Moura
Made an appointment for my 20 inch rims to be mounted and balanced got there 10 min early. As soon as I walked in with the rims and tires the vibe was horrible the dirty looks the grimy attitudes from disgruntled employees threw me off was very uncomfortable. Employee looked over my rims and ignored every question I asked to the point I had to say “hello are you ok” then was told he did not have the proper equipment to “mount” then proceeded to say even if he had the right equipment he would not touch them. I asked why sense I told him when I made the appointment what type of Tom and tire they were and have been mounted and balanced at a different Sullivan tire location. Mind you the tires and rims were 5 spoke hellcat rims on a 275/40/20 OEM factory nothing fancy. He shrugged his shoulders and walked away as I was confused why they couldn’t be done at a tire establishment. I then asked them how do we make this right I had an appointment my time is now wasted and my vehicle has no tires. The guy legit just stared at me and mumbled profanity with his coworkers and they all smiled and laughed as other customers are there waiting. I had to resort to calling 4 other Sullivan tire locations and the only one who could get me on was Norwood saw me in 40 minutes without any issues without any issues or concerns. I would not go back to the brockton location or advise anyone too.
-
February 2023 by Elizabeth Hardnett
Had some work done on my car and check engine light came on, I called and I was told bring my car and they a person that could it out. Problem resolved.
