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May 2023 by Laura D
I've been using WBM since the ****s and have never had a bad experience. Even when something goes wrong, they do their utmost to make it right. Wherever I've worked, if they're not already using WBM, I get them to switch by showing pricing is better (I usually do a 1-year analysis of spending) as well as great customer service, custom pricing, Dedicated Sales and Customer Svc person. The delivery person (always the same person unless they're on vacation) is empowered to correct most problems. Instead of having to ship back a return item, I just give it to the delivery guy. WBM has great analytics, no "membership" fees, free delivery, Net 30 billing. If you don't like the price on something, you can call your rep and see if they can do better. They've been my savior in a pinch (the sales rep actually came that day with the item I desperately needed). I have never been happier with a vendor than I am with WBM! I'd give them 7 stars if I could. I know I sound like a "fake" reviewer, but it's really true! I do not understand the poor reviews here. It appears that at least one is a person, not a business. WBM caters to businesses, not personal purchases. My new company isn't a customer yet. I plan to send my proposal to management next week. WBM beat the prices on EVERY item purchased by my company in the past year!
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May 2023 by Laura D
I've been using WBM since the ****s and have never had a bad experience. Even when something goes wrong, they do their utmost to make it right. Wherever I've worked, if they're not already using WBM, I get them to switch by showing pricing is better (I usually do a 1-year analysis of spending) as well as great customer service, custom pricing, Dedicated Sales and Customer Svc person. The delivery person (always the same person unless they're on vacation) is empowered to correct most problems. Instead of having to ship back a return item, I just give it to the delivery guy. WBM has great analytics, no "membership" fees, free delivery, Net 30 billing. If you don't like the price on something, you can call your rep and see if they can do better. They've been my savior in a pinch (the sales rep actually came that day with the item I desperately needed). I have never been happier with a vendor than I am with WBM! I'd give them 7 stars if I could. I know I sound like a "fake" reviewer, but it's really true! I do not understand the poor reviews here. It appears that at least one is a person, not a business. WBM caters to businesses, not personal purchases. My new company isn't a customer yet. I plan to send my proposal to management next week. WBM beat the prices on EVERY item purchased by my company in the past year!
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May 2023 by Jamie A 52
We usually get our supplies from WB including the Blizzard spring water which lately is absolutely horrible!!!! Tastes like it came from a pond. Thought it was a fluke but 3 containers later and it's pretty bad... I don't know where they get it, but get it from somewhere else or filter it after it comes out of the old garden hose...
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May 2022 by Steve B
Incomplete orders that need to be refunded/reordered and incorrect orders. Our delivery driver is so impersonal that they will sometimes avoid buzzing in and just drop orders off which sometimes results in left empty water jugs to collect. They only pick them up when delivering items, so it's not easy to correct. I like to support local and try to avoid Amazon when possible, but this is not worth it.
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March 2022 by Peter M Valadez
Constantly upping prices
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June 2021 by Stephanie S
I LOVE THEM! ****** ********* has been absolutely amazing. We had some issues, specifically with delivery, and she fixed it right away! Everyone at the office is so happy with how fast we receive our items. ****** is such a joy to work with. She's definitely the reason we stayed and will be staying with **** Mason."
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April 2021 by A K.
This feedback is provided with regard to WB Mason's sales team in ************, ** as well as their associated management. Specifically, ********* *** ******* with whom I had multiple calls and texts in January, 2021 and his manager ********* ******* for whom I left *** voicemails (March 8th and March 10th) for which there was NO return call.We were looking to engage with a local distributor for a host of needs for our food business including but not limited to Deli containers, bags, labels, etc. *** committed ***** to getting samples to me and when I reached out to him to follow-up on where the samples were, he promised he would never again be remiss in getting back to me and that he'd have the samples to me within 1 - 2 days. I never ever heard back from him. I did let him know in our conversations that this is a great opportunity for WB Mason not just to get our business but also that I had a lot of other businesses I work with who are looking to stay local and perhaps switch over to WB Mason. What a deplorable example of 2 employees that, especially during *****, had the opportunity to get new business but squandered that opportunity. Now I will be sure that everyone and anyone I know, and work with, to stay *** away from WB Mason and that employees of your company are not communicative or responsive nor are they looking to gain new customers."
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March 2021 by Paul Reslink
HORRIBLE SERVICE 100%. Ordered a christmas present for my wife. They didnt even put it in a shipping box. Half of it was missing. Now working on 4 months to get 35 dollars refunded. And they wont arrange to pick up the junk they sent me. All I need is a shipping label emailed to me and I can send it back . They apparently dont have the resources to do that. NEVER order from these 3rd party drop ship company's. Zero stars all around! They stoled my money . Thanks for nothing. 2.22.21
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March 2021 by Robin K
A family member of mine received an email with a code. They sent the email to me so that I could use the code to purchase an item as a birthday gift. I went online and ordered the gift and used the code on 3/2. I signed in to my acct this morning to check the status of my order to find out my order was cancelled. No email notification or explanation regarding the cancellation. I am very disappointed and will be taking my business somewhere else
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December 2020 by Vincent Pluchino
Awesome building. Very polite staff, did the bathroom dispenser installs and they made it a seamless day!
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November 2020 by BB
I placed an order on 10/29/20. Received an email on 10/30/20 that the items were on backorder. Received an email on 11/2/20 that the items where now in stock and would be delivered shortly. My account on the website doesnt show any tracking info. Called 11/5/20 to get tracking #, Rep stated that he had to contact the warehouse and email me the details. No follow up received. Called 11/6/20, Rep stated that my order should arrive by 11/9/20 or 11/10/20. Asked for tracking info, it was unavailable (but you can see when It'll be received???). Called 11/11/20, rep stated that he needed to contact the warehouse for tracking info and call or email me with details. No follow up received. As of 11/13/20, my order has not been received. I understand the shipping delays due to the pandemic. What I can't understand is not being able to track my order and the terrible customer service, especially throwing out expected delivery dates without any tracking info. available.
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October 2020 by sherry s
The item I ordered was delivered to someplace else. I called customer service and was told they would resend the item to me. Then I received an email that said it is out of stock (which it wasn't) so I cancelled the order. I checked my credit card account for the refund which was not there. I called customer service again and was told I was given credit on my account but when I looked there was no credit there. I told her I wanted the money returned to my credit card so she said she would check on it and did not get back to me. Worst customer service! And of course they still owe me money so I will now try to reach the CEO's office. They should get NO STARS.
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October 2020 by Casey P
I ordered a ******** webcam from them in late August. Two weeks later a completely different subpar webcam arrived, and the shipping invoice does not match my order invoice -- clearly a different product. When I called they said that "the ******** was out of stock so we sent a comparable one". That's not how this works, if you want to substitute something you need to ask me, and I would have just said no. And the internet says that what they sent me is not even close to comparable. I told them I wanted to return it and was told that *** would arrive with a shipping label. 2 weeks later and still no return label. So now I'm stuck with a subpar webcam that I don't want.
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September 2020 by Halie H
If I could give them a 0 star raiting I would. If I were to write out the absoultely terrile experience I had with them I would be writing a short novel, but I will say this...They showed up at my place of business several times being very pushy for our business. Claimed that their customer service and pricing would beat that of any competitior. After a while we decided to switch our office supply company. This turned out to be the worst customer service experience I have ever had. The first two times we ordered 1 or 2 things and we got them on time. After that it was all down hill. I would not recommend this company to anyone. It doesn't matter what you are trying to order, there is a significant wait time for any type of order to be placed. They don't get quotes or orders filled in the amount of time they indicate and they don't communicate with you about anything. Their reps have terrible customer service. They don't care if they lose clients. They do not try and make anything right when they make a mistake. They make numerous mistakes and don't care to fix them. When I expressed concern for what was going on the rep basically said there was nothing she could do and left it at that. Terrible, just terrible. I am so beyond disappointed I am at a loss for words. Good luck to anyone who attempts to use them.
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September 2020 by Diane Cygan
Ordered a logitech webcam knowing it was on back order which is fine. Received an adesso webcam, called to let WB Mason know. Was told the item would be picked up and the charges reversed. Had to call 2nd time for the pickup was assured it would be picked up by Friday. It's Friday and still no pickup. This is not what I expect from a business who prides themselves on quality customer service. Very disappointed
