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November 2023 by Diane Safer
Felix was a class act all around. He was attentive and very easy to negotiate with. He took the time to explain everything to my mom and took the time to follow up to make sure everything was great after the sale. I highly recommend Felix to anyone searching Audi Brookline. The GM Tim Viega was excellent from the beginning as we searched online and he followed right up with recommendation on model and what would suite my Mom best. Class acts all around and 1st class service.
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November 2023 by Blanka Sciove
If you are looking for a professional service and want to buy a car, look no farther. Just ask for Ash Ibrahim. He listened and understood my requirements. He advised me on the car I was interested to buy. And most important of all, he did it in calm and friendly manner. It was my first pleasant experience while looking for a car.
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November 2023 by Paulette M
On Thursday morning, I started the dreaded process of car shopping and decided I would start with the first dealership on my list - Audi Brookline. Within less than two hours, I had taken an Audi Q3 for a test drive and bought it. Manny Alers, an Audi Brand Specialist, did a great job of explaining everything I needed to know about the A3 and it did not take me long to conclude it was the perfect car for my needs. Car shopping ended up being a pleasant experience and I especially appreciated Manny’s efficiency and professionalism. What I expected to take several days of checking out various dealerships ended up being one and done and I am thrilled with the car and the excellent service.
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November 2023 by Qiling Cai
My dealer Xavier was amazing, and we managed to complete everything within a few hours. The transaction went smoothly, and I can not wait to pick up my first car soon.
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November 2023 by Gilian V.
Honestly the worst service at a dealership, I've had to go back and forth with this dealership because of things they didn't catch previously during service. I've had to go back every couple of weeks for the past couple of months and they tell me I need additional services and will not offer any way for me to get to work in the meantime. Very disappointed and upset.
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October 2023 by Nyla Green
For the past few months we have been searching high and low to find a vehicle that best suit our family and each dealership we went to we did not have the best of luck. The car salesmen were okay, But Silvio has definitely been a breath of fresh air. He has made my first time buying a vehicle the most easiest and smoothest process ever. Steve also helped out with making the paperwork side effortless.
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October 2023 by Jimma Grigsby
My sales associate, Moses Ba was exceptional. He was patient answering all of my questions, offered the highest level of customer service and really did work to get me into the car of my dreams at a good price. His manager Tyler Hopkins was also extremely helpful and helped problem solve. 10/10 would recommend.
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October 2023 by Zack P.
Bought a used Toyota there. Not a great sales experience. Took them 2 weeks just to clear my check. Then 2 weeks later after I picked up the car, I realized there was a lug nut missing from 1 of the wheels. On further inspection, turns out there was a lug missing from all 4 wheels! Xavier Pena, the salesman, wouldn't return my calls or text. When I contacted Luis Rodriguez, the service manager, he said "that's weird ", but he wouldn't do anything unless the sales manager approved it. I gave up trying to reach them and bought the missing lugs myself. The strange thing is this stealership claimed they replaced the tires and the brakes. What technician would remove then put back on 4 wheels with a missing lug on each wheel? Isn't that a safety hazard? Plus the spare tire was flat. They didn't even check it before they shoved this used car out the door. What else did they not do? Just a bad case of take the money and run. And I'm sure it's their Standard Operating Procedure. Could never recommend a place like this. And I will never go back. I'm going to complain to Audi NA that Brookline AUDI is knowingly and deliberately screwing people.
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September 2023 by Jennifer Sullivan
I went into test drive a Honda CRV. Silvio was exceptionally helpful, attentive and not pushy so 5 star on his part. Given that it was a used car, the car was in great condition, and like what Silvio said their dealership doesn’t take in cars that break down. The one star off was the time it takes to get the registration. There was a discrepancy on the paper work so it took a bit longer (a week) from paying for the car to driving it off the lot. I met the runner, Charles, at the dmv to speed up the process, and he was very knowledgeable. Too bad 3 hours out the lot, the battery died. The dealership was quick to fix it and got the new battery in the same day, so overall the experience was still good. Excellent staff!
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September 2023 by Long Pham
Loved this dealership. We bought a Q8-etron sportback premium. Not a lot of options provided but we were able to figure out what was suitable for us. Had a really good time discussing with Xavier. This dealer is only a few minutes walk from us so it is very convenient. Happy man and good time.
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September 2023 by Aurore Henry
This review is a bit overdue but very well deserved. I bought my used Audi in February and that was a great experience. A month or so later the check engine light came on. Called my sales rep and he told me to come on down. Gave me a brand new loaner and got the car fixed up gratis. My service dept rep was also super personable AND when I went to pick up my car one of the techs volunteered to meet me halfway because he lived in my direction (over an hour away). Just stellar, above-and-beyond service all around. Thank you so much guys!!! Love my Audi. ❤️
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September 2023 by Derrik Lin
I visited the Audi of Brookline to have my Audi A4 serviced for an oil change and tire replacement. I am extremely satisfied with the service that was provided! In addition, I was impressed with how effectively they handled the logistics of the shuttle service for customers. Since I am from Michigan, it was the first time that I had my Audi serviced out of the state. I am pleased with the work done by this dealership and would recommend Audi of Brookline to my friends! My Service Adviser was Noel Kervens! Very professional and provided great customer service and helped with any questions that I had regarding my vehicle.
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September 2023 by Alexi
I spent one year and a half looking for a car. I finally set my eyes on a 2020 Acura MDX at this location and went in to look at it. My husband and I were greeted by Felix and the rest is history. From seeing the vehicle, purchasing the vehicle and dropping it off, seamless. Felix made everything easy and was transparent throughout the whole transaction. We appreciate the service and the easy process, especially as out of state residents. Thanks again.Alexi and Jose
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September 2023 by Sophia C.
Manuel at Audi Brookline was so helpful and great! He made the process super easy. The service department finished all the work on the car within a week! Absolutely a great experience buying my first car. Thank you so much!!
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August 2023 by Joseph Bijan
Such an easy simple process working with these people. Felix and Bethany are so next level of their customer service commitment. I couldn't feel any better during the car buying process. The managers and finance guy were so kind understanding and explained every step. I would recommend and will be buying again from these folks!5 stars all day everyday.Thank you
