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October 2023 by Doron Bracha
I share everyone's frustrations about the generally mediocre services at bank branches, but I have to commend the vice president of this branch, Kundan Jindal.She is very professional and kind, knowledgeable and competent, reliable and patient. She took care of us when our account was compromised by fraud, we had to close the account and open a new one, with all the complexities around that (new checks, credit cards, debit cards etc). Her service was quick and helpful, she guided us and advised on different aspects that we were not aware of. Thank you Kundan !
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August 2023 by Yujia Han
Great service definitely not a 2.2 rating everyone was really nice
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August 2023 by Ali Famili
Terrible experience. Bad management. Avoid this branch. Staff doesn’t know what is the exchange rate of Canadian dollar to US dollar
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April 2023 by Elena A.
I am client of Bank of America for many years, I did an international money transfer. I wanted to find out status of my transfer, and I call bank 28 times nobody pick up the phone.Terrible customer service
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January 2023 by Will K.
Services unacceptable, been with them for many years, happened move to Chestnut hill area, the nearest B of A Bank, today I been standing in front the office waiting for service, bank manager just walking by with out saying do I need help, I thought she's very busy and she went in to the tellers room. So I walk over to the sofa area, I'm assuming this is the waiting area, 5 minutes went by manager walk out from the room and looking at me and while I tried to get her attention she walks to the front area starting takes care people just walk-in, again and again, I said to my self am I look invisible, 2 times I walk in front of her she just looks always. This is unacceptable, I never see a bankers acting like this.I don't mind banking my moneys with almost no interest rates but with very poor services no way.They do had many banks besides this one.
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October 2022 by Samat Z.
Terrible customer service and unprofessional staff. Staff members are just standing. Why do they not work?
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August 2022 by Karolos Arapakis
Great customer service!
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July 2022 by N K
Terrible experience at this branch. Incompetent management.I was the first customer to walk in this morning and was outright denied service. There wasn’t anyone else at the branch to serve!The employee helping me said you have to have an appointment as we are all fully booked for the day. This was for a simple transaction (domestic wire transfer).I left the branch and went online to schedule an appointment.Then I realized that this branches available appointments don’t even show up in the schedule an appointment system.I don’t understand how it is acceptable to deny your customers service and not have a transparent online booking for appointments for this specific branch.
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March 2022 by Ben P.
they don't respect people, especially women with children, I was waiting more than 30 minutes and behind me there was a woman with a child on her lap, the manager did absolutely nothing! must change the people who work there
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December 2021 by Olga M
Horrible experience at this branch. Waited for 30 min having an appointment and no one even checked in. The branch didn’t look busy at all! Completely unacceptable customer service.
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August 2021 by Fotios Spyropoulos
Same as the previous comments. Unprofessional.
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December 2020 by Sharon C.
I recently had a personal check written to me for $1200. The CS rep ask the manager Jill A Papazian to sign off on it. She claimed that the signature on file didn't match the signature on the check and proceeded to called the person that wrote me the check. They VERBALLY told her, YES they wrote me the check. However, this was not good enough for Jill, she then insisted on them giving her a "security code" that she sent to their cell phone. Because of a language barrier (they're Vietnamese) and that the person thought this was a scam or fraud they did not reply with the code.Mind you, they told her verbally several times on the call that they wrote me the check. She refused to cash the check. I left this branch and immediately drove to another BOA branch, told them want happened with Jill and they CASHED THE CHECK WITH NO PROBLEM!!!! No calling anybody, no "security code" and I was told that the signature DOES MATCH. Which tells me Jill Papazian was being RACIST.My boyfriend had a Business checking account and had previously closed it because THIS BRANCH is racists!!!!!!!If you are AFRICAN AMERICAN and MUST bank with BOA, I would not do business with this branch!!!!! They like making blacks jump thru hoops at this location.
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June 2020 by Daria Maslakova
Very unprofessional incompetent manager, couldn’t give a reasonable answer to my question. Wasted 20 min of my time.
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May 2020 by Anthony Yang
Condescending and rude to customers who don't look like they have a preferred members account, especially the relationship manager specialist
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June 2019 by Erica Wang
The staff here are very help. I appreciate Ari's professionalism particularly.
