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March 2023 by JC
Super thankful for this team and Alexander, who was able to notarize a document for me, even though I was not a member. All the other banks in CC refused to help me bc I wasn't a member, and my own bank didn't even help me! Thank you again!!
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May 2022 by Benny G.
The customer service I've received from Alicia today & previously from Ana Maria was perfect and worthy of 5 stars. I highly recommend Brookline Bank if your looking for a great bank in the Boston area:-)
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April 2022 by Christian F.
Words can’t express the level of service at Brookline Bank. Carol Sullivan went above and beyond to make sure all of our business needs were met. Thank you so much for your continual support ?
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March 2022 by Sukie K.
Worst bank ever please please don't go with them it's a scam!!!!! They will keep your money trust me that's what they did with me!!! I asked for a debit card they wanted me to deposit more money 3 times I gave them money still no card!!!!
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November 2021 by Alan W.
This branch is the very first bank I opened a savings account as a child when it was known as the Brookline Savings Bank back in the day. I have continued to this day to do business with them opening various financial accounts. They have never let me down providing me with excellent customer service, everyone there go above and beyond. I have have done business with many banks in my lifetime but this one truly still out. Seeing the negative reviews on here...I had to put my two cents in! Please give them a chance to wow you like they did me.
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April 2021 by Claudia D.
I'm really disappointed in the way my relationship ended with this bank. I was a customer for more than 5 years and always had great service from Annmarie in Coolidge Corner and Tyler in Newton Centre. Anyhow at one point 4 or 5 years ago I was over-drawn and applied for their overdraft protection which I now know is $25year. I only used it the one time and was charged yearly in subsequent years but never noticed it until this year. As soon as I noticed it I called Customer Service to cancel and asked if I could be credited the $25 since I only needed the over-draft protection one time several years ago. It was my fault that I hadnt caught the charge in years past but did NOT ask for those years to be credited, Just the current year. The Customer Service Rep said that it had to be done at the branch level. I went to the Coolidge Corner branch and the manager was not available. One of the people at the desk said that she would look into it and finally after more than a week, I was told that her manager had said NO to my refund request. I was going to switch to another bank and then thought that I'd call Customer Service one more time. The clerk who I spoke with was surprised that I wasnt able to get help from the branch and called on my behalf and left a message for the manager, "Sasha Liang." I was assured that I would receive a call on Monday. Of course I didnt recieve the call, so I called and left a message, still no return call. I did the same thing today and still no call, which is why I'm writing this review. If one person reads this and banks elsewhere, I will be satisfied. There are about 10 banks in Coolidge Corner, I recommend any of them but this one.
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May 2020 by Marc Fenton
Always excellent service, all of the time.
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June 2019 by cheri ruane
You will not find better customer service in a bank. Deeply committed to taking good care of my money and helping in ways I couldn't have anticipated needing. From third party fraud issues to HELOC, I have always been impressed with these folks!!!
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March 2019 by Oscar P.
Street level auto doors get in and out !! Counters chair height on green and bus line! Roll in and out !! Very friendly staff!! On street parking
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April 2018 by Jorjina L.
Brookline Bank very bad customer servis never ansering a phone of solving problem you better of finding a better bank
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August 2017 by Jonathan Allen
My wife has been my awesome CFO for nearly 40 years, and Brookline Bank has been instrumental to us, giving us the leverage to help finance VentureCom, Bikes Not Bombs and Arrow Properties in Holyoke, MA.
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April 2015 by Justin Carter
Sold my loan. Now I'm stuck dealing with a crappy company for the remainder. Never do business with these people.
