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July 2023 by Noreen H.
This bank is for locals only...and I mean local. If you need to make any transactions beyond withdrawing and depositing please be aware they do not have the technology to support these requests and you will be required to actually visit the branch. They do not have the ability to route contracts nor any documents digitally. So basically if you live down the street this may work for you. If you have a job or just don't have the time to make personal visits for all other financial services this is not the bank for you.
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September 2022 by Richard D.
So glad to see Mirtha has been named branch manager. She has always been there for the needs of me and all of my family and is a pleasure to deal with. In my opinion she defines what great customer service should be. Personal relationships are a vital part of branch banking and she is a welcoming face every time I am there.
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May 2020 by zhanna yakobov
Commercial Bank according to CEO Fess, yet during my 7 years banking with them they can never find my loan and I only have to speak to one employee. Tim Steiner who was the assistant VO of commercial loans. After 7 years paying ballon interest the newly promoted Steiner in the Waltham location ( Vice President ) now is never returning my phone calls.
