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August 2023 by Dave
Great Staff! Scott and the rest of the team are really great and genuine. This is a great credit union that I highly recommend to all!
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July 2023 by Ricardo Francis
Scott is your man as well the entire staff thumbs up to BMCU!
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January 2021 by D P.
A very good small bank/credit union with knowledgeable assistants. I do most of my banking online and call to ask specific questions or to get assistance and find everyone I interacted with friendly, polite, and patient. The rates are better than those at large commercial institutions.
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May 2020 by Rebecca B.
Good rates but horrible service. The online banking never ever ever works and they have terrible hours, so if you want to see your balance after hours, you're SOL. I have complained about the online service several times and keep getting told that someone will get back to me, and they never do. I've moved on to another credit union with infinitely better service. When taking out a car loan, I first started at BMCU, but they refused to print anything out or accept an email when it was just for their own records and not the actual loan document. They also refuse to do anything over the phone or electronically. You have to be there in person for everything. And like I said they have terrible hours so it's hard if you have a job to always be coming in. My new credit union is far more flexible. I was able to complete everything over the phone and email and only had to come in to pick up the check. Update: it's also impossible to close this account because they want me to physically come in. I tried making a credit card payment to use up my remaining funds in my account, and that payment posted, but was then reclaimed by Brookline Credit Union. Capital One luckily notified me, but this shitty credit union did not email or call. They don't email about anything. Nothing at this place is functional. It's as if they operate with a 1960s mentality.
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April 2020 by Rebekah M.
Good rates but horrible service. The online banking never ever ever works and they have terrible hours, so if you want to see your balance after hours, you're SOL. I have complained about the online service several times and keep getting told that someone will get back to me, and they never do. I've moved on to another credit union with infinitely better service. When taking out a car loan, I first started at BMCU, but they refused to print anything out or accept an email when it was just for their own records and not the actual loan document. They also refuse to do anything over the phone or electronically. You have to be there in person for everything. And like I said they have terrible hours so it's hard if you have a job to always be coming in. My new credit union is far more flexible. I was able to complete everything over the phone and email, and only had to come in to pick up the check.
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June 2019 by CJ Sapoznik
Thanks for all your help over the years Martha!
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March 2018 by T Golden
This is a great bank. Martha provides such excellent customer service. Best of all, the credit union does not try to rip you off like the banks too big to fail. Their rates are good as well. A real asset to Brookline.