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March 2024 by ryan
I have been to Bruegger’s Bagels multiple times throughout my time living in Brookline. However, when I went today I was completely appalled by the service I received at the establishment. The staff was being quite stingy with the amount of cream cheese they were adding onto the bagels, and when I nicely asked them if they could add some more, they gave me this attitude that I didn’t appreciate. As a paying customer I should be allowed to have my food the way I want. I later saw how much cream cheese they added, and it was enough cream cheese for an ant. It was completely unacceptable. Additionally, when I went to eat my bagel I saw that my egg was green. I had to take it out because of how suspicious it looked. Now, why should I pay for an egg when it isn’t even safe to eat? I hope this place changes because I used to really like the bagels. To anyone reading this review, if you still want these bagels I suggest going to another location. I found the location in Boston to be quite nice.
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February 2024 by Adanary
Had ordered this earlier today on Grubhub and I was half way done with my other half till I saw this and immediately threw up. Im pregnant so it was 100x worse since I already have morning sickness.
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February 2024 by CerebralAssassin1977
Personally recommended by the great, Joe Gatto of the Impractical Jokers!!!
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January 2024 by Cecile Braun-Jones
Bagels themselves were good but all the breakfast bagels we ordered were very bland and disappointing. I'd get bagels from there again but nothing from the menu.
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December 2023 by Julia Moreira
These bagels are so dang good. Unfortunately, the same can’t be said for the service - every time I order from this location it seems like the employees are surprised I want food and make myself and other customers feel like we are inconveniencing them.Additionally there might be some health hazards present. To the left of the counter, as you order, is a window that lets you see into the room with a big ol pot where the bagels are made. You may also notice a pretty large amount of what looks like black mold growing on the windowsills surrounding it. I hope they are doing something to rectify this, or a call to the MA dept of health needs to be made asap.
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December 2023 by Yesim Otsuz
Horrible behavor from staff! I think they are hating customers!
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November 2023 by David K.
Decent prices, good bagels, nice sandwiches. -Bathroom not maintained -Ceiling falling down -No seating -Didn't fully cut my sandwich -Spent $9.51, they gave me $.49 change. Really??
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November 2023 by Lindsay
Covid was 3 yrs ago and they still don't allow anyone to eat inside. Set your tables back up!Staff are also some of the rudest ppl and clearly hate their jobs. I don't think I've ever seen a single person there smile and I've watched them be rude to each other/argue right in front of me.
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October 2023 by Diane B.
I visit this Bruegger's often. I learned that simply saying I have a nut allergy is not enough to say, I also need to request the person changes their gloves, that is a poor protocol. It should be automatic, the customer does not need to train the employe. I order my bagel double toasted, and one employee actually argues with me about it, every other person who waits on me double toasts it. Today was different, appeared that finally this person would honor my request. When she brought it to the register I asked if it was double toasted, and the response was it was well toasted. I asked the cashier for the name of the manage, and she told me this woman was the manager. I will never go back to this Bruegger's, and her approach to customer service is poor at best, which leaves me wondering what other poor decisions she makes.
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October 2023 by Katherine Byrd
The food was tasty, but the staff at this location needs an attitude check.
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October 2023 by Kerry M.
I have been a big fan of bruegers for many years. I remember going to it as a kid with my dad. We both loved the western sandwich. So why such a low review. Now when I order my favorite sandwich from grub hub I can't change the bagel the western comes on. The western is on an everything bagel which overwhelms the sandwich. But the grub hub app used to have the selection where you could pick your flavor but now this location has chosen no to allow that anymore. Do better!
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October 2023 by Elizabeth Schneider
Older bagel shop chain. Dated interior. Bagels are fine. They do catering with decent prices.
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September 2023 by Mark Ugolini
The staff here look like they just rolled out of bed and barely made it into work. They are all clinically depressed. The male cashier with dyed red dreadlocks... Zero soft skills. Don't ever expect a smile or good morning.Online and uber eats orders take precedent over you. They're more than happy to ignore you for 5 minutes while they fill an uber eats order, meanwhile you're standing right in front of them. They almost never listen to customizations, and if you ask for extra of anything, don't ever expect to get it. They never remember. Close this location for good or hire better staff.
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September 2023 by Carolyn Croisier
Some focus on basic customer service would not go amiss here. No eye contact, no hello, just a grunt of “ what would youLike”. Bagel itself is ok, turkey is low quality.
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September 2023 by Kevin J
The older white gentleman was rude to me and I also think he may have been under the influence of something. Usually love coming to Bruegger’s but it’s going to be a pass on this location.
