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November 2022 by Anne C.
We hired Charles River Movers to move a piano because they assured me they were experienced moving pianos and had insurance in case of damage. Damage occurred, including a large crack in the piano fallboard, during the move resulting in over $600 worth of damage. The repair person said that type of damage is a result in incorrectly strapping the fallboard during the move. Charles Rivers Movers has not responded to my request for payment.
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July 2021 by Tatum M.
I called several moving companies in the greater Boston area for a last-minute move. Eric picked up my call immediately and was so helpful and had movers at the property within a couple of hours. The rates were also very fair compared to the many other companies I contacted. The actual movers were quick and excellent. Highly recommend this place. I will use them again.
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February 2021 by Louisa S.
After trying 3 different moving companies to deliver and lay a VERY large rug in a Back Bay condo, Charles River Movers were the only ones who competently took on this challenge. Professional, helpful, friendly and punctual- I would highly recommend this group. They will be my "go to" movers!
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September 2020 by Michael B.
I do not recommend this company. Their bill was 50% higher than their estimate. They were late arriving. They broke two antique furniture pieces. I was supposed to have the A team.
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August 2020 by Chris M.
Terrible experience. To start the day they Showed up 3 hours late. Then there were 2 workers that do labor for hire (not employees), and they literally were threatening the two workers that are employees with physical violence (Charles River emplyees). Not only did I have to micromanage, the two labor for hire guys spent the entire time hiding out in the trucks, so the move took 2x as long @200/hr. Thank god we moved lots of small things in boxes because the cost here was much higher thab expected. They ruined lights on the way down the stairs (now fixed) but created scratch marks on the floors, and after talking to the owner it's clear he doesn't care. Also one of the work for hire guys had a broken shoulder...who shows up to move with a broken shoulder? I ended up moving more things than the two non employees. We opted to use these guys since there were decent reviews and I thought the less expensive options we avoided would allow us to not encounter issues like this. I would avoid Charles River Movers at all cost, and I'm happy to share pictures of our floors and walls if anyone would like to see.I also let the owner know that the employees were fighting and threatening eachother and he said "ok"
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March 2020 by Christine M.
Outstanding experience, from first call to last box placed in home. Very professional, made moving an art form. Thanks so very much.
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December 2019 by Diana R.
Charles River Movers were recommended by one of our dearest friends who owns an apartment building and encourages her tenants to use this company all the time. We were not disappointed! We had to shift our move date 5 times and they were so kind each time we called and pushed it out - again. They were doubly kind when 3 men showed up a week early and I had to remind them we were moving the following week. We elected to pack ourselves yet they offered blankets for artwork we were going to hand carry (we moved just 2 streets away). They were on time, wrapped and taped all our large furniture and carried it as if these were their own items. They were willing to set up furniture one way then switch it when we asked them to. In fact, one of the guys came up with the best ideas for placement. Everything arrived safe and sound. Joe is the owner, Eric always answers the phone, and Eric and Derick were our chief movers - funny, hard working, professional. We highly recommend them!
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September 2019 by Jean B.
I used Charles River Movers in early Sept., 2019 to move my mother's stuff from one 2 BR apartment in Dedham to another 2 bedroom apartment in Needham. I dealt with Eric, and got quotes from two other moving companies. Charles River was the lowest estimate, and Eric made it clear what the hourly charges were, when charges began, that they charged at the end of every day of work, not per job. A team of three packed on one day, and another team of three arrived the second day for the move. Each day was about 5-6 hours of work. My mother has a lot of stuff, including much china and many antiques. It was all moved without a hitch. Nothing was broken, scratched or dented. Everything was packed carefully with plenty of padding. The guys were easy to deal with, polite and careful. The final cost was under the original estimate, and well below the low estimates of the competing movers. I couldn't be happier with how the move went. Charles River Movers made the move as easy as it could have been.
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July 2019 by Rob D.
Ask for Billy and Angle. It was hot as hell when they moved a bunch of stuff for us last week. They were polite and very carefull but quick moving in spite of the heat. Everything was well wrapped and protected. Never saw anything like this with movers before. Please tip because they deserve it.
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November 2018 by Kat C.
I am moving out of my house in Quincy to The West Coast. A friend recommended Charles River Movers to me. Eric came out and he could not have been nicer. He looked over my load and we discussed what it would cost. They would send a dedicated truck with only my things and two movers and then they would drive back. This is a great option, but it was cheaper to go with a regular long distance mover and Eric was very candid with me. HOWEVER, later my mom decided that she wanted some of the furniture i wasn't taking with me. So I called Eric up and asked if he had a load going to Florida. He did, and it made much more sense to hire them than try to get a u-box or pod that you have to pack yourself. The movers just came to get mom's stuff and Troy and Angel could not have been nicer or more professional. They packed up the furniture like the professionals they are and even helped me tape up my boxes. I can't say enough good things about them. I've moved too many times and I've had a lot of experience with movers. These guys are among the very best.
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June 2018 by Edward M.
Highly impressed, We Used Charles River Movers for the First time on June 1st to our new apartment They were True professionals Polite ,Friendly and they got done in less than 2 hours Very Prompt and on time that was quoted to me and cleaned up after themselves nothing was damaged in the move Highly Recommend to others If we ever have to move again we will be using them and suggesting them to all our friends The person who took my call I think he was the owner he is a pleasure to work with and amazing feedback and stayed in contact with me thru out the entire planning of the move Exceptional Customer Service
