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October 2025 by Ryan Flood Taylor
Nice and friendly employees that have made it an easy experience when I need to visit
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August 2025 by Keira Mataras-Schaefer
Leticia the branch manager could not have been more helpful!
My father recently passed away and I needed to have his post mortem report notarized so we could go and get his finalized autopsy report. My only accounts are with Chase as are my families. I’d been to two other Chase banks (both couldn’t have been less helpful) before making my way to Brookline seeking help. Leticia explained that unfortunately they had back to back appointments for the day, but as she noticed my sense of urgency, she said she would see what she could do to help.
She proceeded to call multiple (non-Chase affiliated) banks in the area to advocate for me and my urgent request. Beyond this, she was unbelievably kind and even offered her sympathies on my father’s passing. After having two bad experiences at other locations who’d dismissed me without second thought, it was lovely to be helped with such warmth and understanding. I will definitely remember her kindness the next time I need to go to the bank!
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July 2025 by Fa E
Why such horrible service? I met with one of the managers, Leti. She treated me like a child. I'm not sure how she became a manager but Chase needs to provide further training.
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June 2025 by Baran Reis
Ms. Alara is truly excellent and very experienced in every aspect. I genuinely admire her. She is friendly, respectful, and incredibly efficient. Thanks to her, my perspective on Chase Bank has completely changed. I have even referred over 40 friends to this bank because of her.
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June 2025 by Quan Nguyen
My experience here at the branch was really friendly and great, especially with Mitchell. Mitchell goes the extra miles to check up on my account, and assists me to the best of his ability, which is why I wanted to leave a five stars here for him.
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March 2025 by Lilliana
If I could add a 0 I would. Went to cash a few checks today teller added a canceled endorsement stamp that actually prevented me from depositing/cashing it at my bank without a return due to stamp instead of just handing me back the checks unmarked. I spoke to VP of the bank issue still unresolved. Total about $5k. Wish I never went to them in the first place.
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January 2025 by Amy Chapman
My day was off to a bad start and on top of that I had to run a dreaded errand to get quarters. I thought the experience would be dreadful at least but it was the exact opposite of that. The woman who seemed to manage the lobby area made my experience so delightful, she was running around ensuring everyone was taken care of, even was passing out waters (a small gesture but shows going the extra mile). She was kind, helpful and ensured everything was running smoothly around the branch and even jumped behind the desk to help me with my transaction as the wait time was increasing. I would recommend coming here for banking needs!
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January 2025 by Manuel Silva
Not good bank
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October 2024 by Thomas
Too salesy, the manager Leti
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September 2024 by Tabby R
Why is the ATM closed on Sunday?
It used to be that chase had a good network of ATMs, but if they are closed, that's no longer the case.
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August 2024 by Aleksey Chuprov
No people in the office after 4pm except one person at the reception
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July 2024 by Elena G
Couldn’t get in to use the ATM. This is at 3pm on a Saturday. Door was locked and the tap to enter to access the ATM didn’t work for any of my cards (all chase cards). Unfortunate because there aren’t many chase banks around. Will probably switch to a different bank because of how inaccessible
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June 2024 by Boris Guralnik
ATM is inside lobby which is OK.
The problem is that the front door card reader doesn't work
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April 2024 by Sena Kwun
Visited to open a business account, Leticia who is a branch manager here helped us. She is very friendly, professional and efficient. So glad to open an account from her!
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February 2024 by Fred Stern
This branch is excellent to deal with during lobby hours. Excellent and friendly service. I would give a better rating except for the fact that the ATM is their only one within 2 miles and is currently not available outside of the 9-5 lobby hours.
