CVS in Brookline offers a generally positive shopping and pharmacy experience, though there are some concerns. Customers appreciate the friendly and helpful staff, highlighting employees like Janet, who greets everyone with a smile and provides excellent service. The staff often go above and beyond, taking care to fill prescriptions on time and engaging in good conversations despite being short-staffed. One customer praised a pharmacist for their care and positive attitude during a busy time. However, there are frustrations related to corporate decisions. The closing of a nearby store and the lack of enough staff at the Harvard Street location have led to longer wait times and difficulties in getting prescriptions. Customers have expressed disappointment with the new pharmacy shutdown hours, which cause long lines and delays, sometimes even risking customers’ health as they wait in line for elderly individuals. Some also noted that staff knowledge has declined, with questions about medications like calcium citrate going unanswered. On the retail side, the store is well-stocked with groceries, ice cream, bread, and cereal, and is kept clean and organized. Employees are respectful and courteous, creating a welcoming environment for shoppers. Overall, while the store excels in customer service and product availability, the pharmacy’s efficiency and staffing issues remain a concern for many customers.
After I suggested to the Assistant Manager the CVS was looking pretty rundown, I was amazed to see how quickly they cleaned out the refuse, and brought order and beauty once again to such a fine establishment. Staff is friendly and the savings excellent good for them.
May 2026
Customer service is basically not part of their business. Attitude , hospitality, and good business is definitely not part of their trading.
May 2026
The pharmacy is so poorly run here. It’s always at least a 20 minute wait even if your prescription is ready. The pharmacists start helping you and then walk away in the middle of the transaction to help someone else and don’t return for several minutes and this may occur several times before you get your prescription.
