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March 2025 by Karen Stensrude
This location consistently has a terrible odor.
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December 2024 by Neha Patki
Pharmacy is consistently understaffed. I have to wait 45+ min to pick up my medications.
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November 2024 by Scott Sullivan
Went to pick up a prescription, waited in line, and the counter person slammed the gate closed in my face and proclaimed, “Sorry, we’re closed for lunch.” I’m switching pharmacies.
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September 2024 by Suzanne Stroomer
I was doing a 60 mile walk for BREAST CANCER (along with 800 others) this weekend and couldn't go off route. I needed to use a restroom and not many places to stop. I hobbled in and was rudely told to no public restrooms. I'd have bought an ice cold water or something, but even after I explained what I was doing I was still turned down. Shame on you CVS. You're a store supposed to be promoting health. Not turning away a potential customer walking for a cancer walk in need of a facility. Here's a photo. Proof I actually did that walk. And our outfits you can't miss us!
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May 2024 by Muskan Raisinghani
Great store
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January 2024 by Ed
my family and i had just returned to our car from going to a wake at the local funeral home and our car was parked at the cvs store in brookline ma.i couldnt open the car door and we live about an hour from our house.the battery on our remote key was dead.we went inside and met the manager KG was his name tag and mr braniel the cashier.kg opened my remote and was familiar with this remote and we bought the new battery and he installed it for us and it worked. great people who helped us get home. thanks very much to those two guys .ed downing
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December 2023 by Chill C.
I can only echo the other comments on the pharmacy's customer service. They put me on hold twice for twenty minutes until I gave up. I went in to the store, and they told me they would fill my prescription and to have a seat. Twenty five minutes later I asked them what the story was, someone checked and then told me they didn't have it in stock. No apology, no care. Unbelievable.
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December 2023 by Mary Ellen Gambon
It had everything I needed. Friendly and no lines.
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November 2023 by Lew Murphy
Pharmacy staff is rude and vindictive. I called to confirm a prescription was ready for pick, was told very rudely it was, but when I went to pick it up, they told me there were no prescriptions under my name.
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October 2023 by Joan Byron
400 Washington CVS had been closed (renovating / downsizing the space?) but has re-opened as of October 1. Clean space, smart and helpful staff, fairly quick to fill prescriptions, so far. Way better than 294 Harvard Street in every respect.
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October 2023 by Yonglong Xie
This is a review for the CVS pharmacy and I wish there is an option for giving zero star. I have been trying to call them three times this morning for a refill and every time I waited 15 mins just for their staff to pickup and drop the phone in half a second. They DIDN'T even care to speak to me and ask me to wait. What is the point of having a phone line if you don't want people to call in??? I understand that the staff are busy but this is just not acceptable and it reflects how poor the management is.
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October 2023 by Ne No
Best CVS ever! Cozy, local, efficient, friendly, and with ample parking.
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August 2023 by Stefania “Afrikah” DiRico
Is everyone aware that 400 Washington Street in Brookline is shut down permanently and it's been shut down for a while.. People need to wake up and realize that 294 Harvard Street is the one up and running their business in the??? You people flatter me... ???✊
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August 2023 by Loraine Levi
I've been having a hard time since they closed the Beacon Street CVS. All my prescriptions have gone over to the CVS in Harvard Street and it's a total Zoo. I've been waiting on a prescription for almost a week because they didn't bother to get it when they were out of stock and didn't let me know that. So I called over to this Washington Street Pharmacy and they answered right away and filled it within half an hour or less. So I guess it just depends on the timing and what you're comparing it to but it was I got sent for me at this point!
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July 2023 by Aziza Work
Sanait is the best costumer services there she's very friendly and lovely she working very hard .1st time I got there I was looking for something she knows that s that I didn't find it she was very helpful she got me what I need from the stoked so without asking for help she saved me time because I thought thats i have to get it from somewhere els.Because of her now I like shop from there .
