CVS in Brookline offers a generally positive shopping and pharmacy experience, though there are some concerns. Customers appreciate the friendly and helpful staff, highlighting employees like Janet, who greets everyone with a smile and provides excellent service. The staff often go above and beyond, taking care to fill prescriptions on time and engaging in good conversations despite being short-staffed. One customer praised a pharmacist for their care and positive attitude during a busy time. However, there are frustrations related to corporate decisions. The closing of a nearby store and the lack of enough staff at the Harvard Street location have led to longer wait times and difficulties in getting prescriptions. Customers have expressed disappointment with the new pharmacy shutdown hours, which cause long lines and delays, sometimes even risking customers’ health as they wait in line for elderly individuals. Some also noted that staff knowledge has declined, with questions about medications like calcium citrate going unanswered. On the retail side, the store is well-stocked with groceries, ice cream, bread, and cereal, and is kept clean and organized. Employees are respectful and courteous, creating a welcoming environment for shoppers. Overall, while the store excels in customer service and product availability, the pharmacy’s efficiency and staffing issues remain a concern for many customers.
No Option to speak to pharmacist, only leave VM. They promise to call back within an hour but this never happens.
December 2024
I have had no issues with this CVS until earlier this morning. The cashier behind the counter called the Boston Police (it announced over the stores intercom) when a few POC (teenagers) walked in. The teenagers did absolutely nothing wrong, and yet the cashier saw them walk in and immediately called the police.
December 2024
I just came in last night just before 9:40 pm, it's always been open until 12 - everyone in the store (which was only two employees, maybe the reason they had to close for the night, so no fault of theirs likely) was told they were closing in just a few minutes? Terrible management and understaffing
