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March 2025 by scott reid
Lots of waiting. Closes every day 1:30-2p.
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February 2025 by Jonathan B. Shapiro
Sadly the other 1 star reviews are accurate. This place is unorganized and the staff don't care.
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September 2024 by batool sabeti
I’m a physician, and in numerous occasions they tell the patients that they never received the prescriptions. How come this only happens with this pharmacy? I have also tried to talk to the pharmacist to make sure they have the prescriptions, and they put me on hold for more than 30 minutes just to answer the phone.
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September 2024 by Tibbitts
Overworked understaffed and doing the best they can under those conditions of this extremely busy CVS.
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June 2024 by Sara Banks
Pharmacy is awful. Spent the day in the hospital and had scripts called in, now 24 hours plus later I still do not have my scripts. No customer service, rude technicians.
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April 2024 by Jacqueline Halla
The pharmacist Tram is very compassionate and professional; she cares about her patients and does what she can for everyone. Highly recommend this CVS.
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March 2024 by Nataliya S.
Horrible pharmacy!!!! Horrible service!!!! They gave me wrong medication and when I came to replace it they accused me of lying. No sorry!!!!
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February 2024 by Sophia Velastegui
Good selection
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February 2024 by Manny Villard
Pharmacist Tram is amazing! She always helps me out and goes above and beyond for me! They are sometimes understaffed but they try with what they got and I appreciate that.
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February 2024 by Katie Fowkes
I went to the local pharmacy today to get my next COVID-19 vaccine. I scheduled this appointment 2 days ago. I end up waiting 45 minutes after checking in. I kept witnessing customers go up to the pharmacy counter and ask if the pharmacy accepts walk-ins, only to be told no... they have to make an appointment. Yet, they couldn't honor my appointment time. Then 45 minutes after I came in, the pharmacist told me and other patients waiting for the vaccine that their fridge broke down, the vaccines had gone bad, and we all had to reschedule. She said it would have been unethical to vaccinate someone with the spoiled vaccine. I get that. I'm not an idiot. However making someone wait well passed their scheduled time, as opposed to telling them when they checked in is unethical too.
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January 2024 by Igor Sereda
The pharmacy in the back is slow, chaotic, unprofessional, very unlike other CVS outlets I went to. Arrived on time for a vaccination and was left waiting indefinitely – no information provided, no waiting area, no apologies. While waiting I had the time to observe the pharmacists, who somehow managed to appear busy (more like hectic) while also having a good time. After 15 minutes of them chatting and me waiting I decided that I will not let someone from this crew stick a needle in me. Be warned.
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January 2024 by Kelly Qian
The new pharmacist there doesn't know what she is doing. One occasion, she did not know how to transfer script from another store. Another time, she kept telling me that the prescription has no refills but the doctor confirmed they already sent the prescription refill few days ago. Turns out, she does not know how to look up a prescription on hold. I will transfer all the prescriptions my parents have out of there.
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January 2024 by Jennifer Plummer
Pharmacy is terrible.
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October 2023 by Ellen Nadler
Words are insufficient to express my dissatisfaction with CVS Chestnut Hill. My Prescription Drug Carrier (Silver Scrips), my husband, and I spent over 1 HOUR, on hold, and to no avail, trying and trying and trying to get a pharmacist to answer the telephone line. The word ‘service’ should not even be mentioned in this review because this store has no concept of service responsiveness. A disaster of a storefront with no redeeming value!
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September 2023 by Matthew Piatetsky
Advise you not to go here if you need to pickup controlled medications or any medications that are important to your health.Whenever there's a situation that's outside the norm for my medication, I have to go back many times in order to be able to get my prescriptions. Not sure if its just them being understaffed or something else. Store part of cvs is fine, but please do not rely on this pharmacy for important prescriptions.
