-
May 2023 by Adam Meadway
Possibly the worst experience I have ever had with ANY service, let alone taxes. We engaged with Carlton Thurston in early March and provided all the information he needed well in advance of the deadline. The week before they were due we chased him up to see where they were and essentially had to start from the beginning as he forgot/lost/ignored the information we previously gave him. Over the course of that week he sent 3 completely incorrect returns, making errors on citizenship, dates and currencies - at one point he gave me a signature sheet to sign and was surprised I asked the to actually see the full return, which again was completely wrong. I spent over 90 mins with him in our final meeting and agreed a time for me to come back the following week - he wasn't there and I have never heard from him since.Additionally he advised my wife and I to file separate returns and claimed to have filed hers successfully. It was never filed and when we consulted an independent professional it was found to be significantly incorrect in a way that could have caused her future difficulties with the IRS.HR Block makes you pay to see the return that has been created, so you pay before you find they are wrong. In total we spent several hundred dollars for absolutely nothing except frustration and stress.We are still waiting to hear back from the company despite filing complaints over 2 weeks ago.
-
March 2023 by ALFRED CARBONE
H&R Block and Mr. Carlton Thurston has done an excellent job for my spouse and I for a number of years now !!!!
-
March 2023 by Jessica Torres
Above and beyond assistance in getting my taxes done. I recommend ? Percent.
-
May 2022 by Claudia
a disaster from beginning to the very end. Never ever again. Inexperienced tax professional, no communication to the very end. Left messages and called asking for an explanation which was never returned. The list goes on
-
April 2022 by Natalia Cota
If I could leave zero stars I would. Minai seems to be new and has no clue what she is doing. We set up an appointment with a different person (because had a previous bad experience with Minai) for 10am today and ended up waiting 20 minutes to be even seen by her AGAIN. She did not even had our forms in even though we sent everything through email. She then had to double check information that was already put in and was taking forever. She had to ask for help every 5 minutes and left us alone on multiple occasions and seemed clueless. We spent almost an hour at the office today on our day off and didn’t even get anywhere with her. She also forgot to give my forms back that I gave her and had to remind her. She should not be allowed to take clients until she is qualified enough which clearly wasn’t the case. Terrible service on her behalf. Will never return to this location after this years tax return is over. So disappointed.
-
April 2022 by Rich Mirsky
Carlton is exceptional and always takes care of me. He is courteous and professional and fast. Top of the heap!
-
April 2022 by Consuelo Wilches
Elena is a professional with great knowledge of what she do the best.
-
March 2022 by Eric Latimer
Everything our Tax Professional did for us was professional and done efficiently.
-
March 2022 by alexsandra cosme
My tax professional was extremely kind, patient and well informed.
-
August 2021 by Charles Roderick
The white lady with glass that help me do my 2020 tax return claim me as an depend it when I was so supposed to claim independent so now I can’t get my 3 stimulus check. H&R need to shut down and stop taxting on the poor
-
June 2021 by Parikshit Juvekar
They double-book you for appointments and then turn you away. They don't respond to messages/e-mails. They don't answer phone calls or return voicemails. The first and last time I'll bother choosing H&R Block for my tax preparation needs. There are other, more professional alternatives out there.
-
June 2021 by Faith Girdler
Good preparers, but they DID NOT say they were in Brookline, when I called a Jamaica Plain number--AND they didn't tell me the JP store was CLOSED!
-
June 2021 by Camilo Faust Akl
Had an extremely bad experience with this particular H&R Block office. After providing all documents to my tax assistant, there was radio silence for several days and calls or emails weren't answered. I was literally ghosted and am not happy with such an unreliable service around time-sensitive matters. Ended up filing with another office.
-
May 2021 by Sally Schloemann
Found Elena to be a very accommodating person, delightful to work with, however was surprised that there were limited, if any, amenities associated with the location, e.g., no coffee, not even water for clients awaiting a meeting with an H&R Block associate or the arrival of transportation back home. Perhaps this was due to constraints imposed by health & safety constraints imposed by the pandemic?
-
May 2021 by Jeremy Lee
My tax preparer was really nice and fast.
