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December 2022 by Minna Kachka
Anna and Brian are very knowledgeable, professional and helpful! Highly recommend!
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August 2022 by Angelica Perez
Ms Martinez was very professional attentive and helped me in all my banking needs,I recommend this place to everyone everyone here is very nice
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July 2018 by Peter Beatty
The manager is annoying she will not leave you alone!!! I give low ratings on the surveys because of her. I think her name is Laradona Everyone else is great
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May 2017 by Bill Washington
Best bank Ever
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October 2016 by Marina N.
The worst customer service experience ever. I needed to notarize my documents and decided to go to this Santander location. The only clerk behind the counter was chatting on the phone for 10 mins which I had to wait throughout. The clerk gave me a blank stare for about 5mins with a mix of judgement when I asked about my issue, as if I wasn't there ( as if I'm not good enough to be helped). It took another 5mins for somebody to walk by and explain that the notary wasn't in today. Wasted my lunch break for no reason. This type of experience is unimaginable with Bank of America.
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March 2014 by Sam S.
i went thru the drive-thru a couple weeks to try to avoid the horrendous counter service, what happened? Worse then going to the counter!
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October 2013 by Charlotte H.
This bank is a pretty miserable place. On the plus side, it is in a building that looks like a bank, which tends to give me hope. On the minus side, there's rarely more than one teller working, and, while the line gets longer, bank employees in the cubicles across the floor pretend not to notice. They've recently installed enormous TV screens which will no doubt assault our senses with ads for Santander products. In my past two times there, the TV screens had a dedicated tech working on them, while the rest of us peons with actual banking needs languished in line for the one teller. My experience with the cubicle employees has been frustrating. I needed to get new checks with a new address, and one woman told me to come back some other time as they were going to close in an hour. (!?) Next attempt got me another woman whose interest in making sure that my check order was correct was nil. Kept having to read her typing on the computer screen & let her know about errors. And this was simply for checks! The checks arrived and weren't totally correct, but I couldn't deal with the hassle of talking to another unmotivated cubicle-dweller. I also tried to rent a safety deposit box once and was told by a very tired woman that I should call before coming in. Why? Do safety deposit boxes constitute a major time commitment? Not in my past experience, but at this branch everything seems to be an agonizing request. Another time I needed something notarized, but none of the five cubicle dwellers had their seal with them. Pitiful. So I went down the block to Bank of America & a fellow notarized it in 2 minutes. All of which is too bad, because if just one employee there took an interest, I would make use of other Santander bank services.
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April 2012 by Jake M.
Service here is very slow, especially the drive thru teller. There is usually only one teller at the counter. If it weren't for their convenient location and decent online billpay and checking, I would consider switching banks, however even with the numerous banks in Coolidge Corner, I haven't found a better one yet.
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July 2011 by Kevin K.
This is an excellent bank if you want to set up a business account. I called around to a few local banks regarding setting up Merchant Services along with Business Checking, and Sovereign Bank was the only one that went out of its way to answer all my Merchant Services questions before asking me to first set up a Business Checking account with them. Chris, the business accounts manager, truly cared that I understood all their services and associated fees beforehand. When I showed up for my appointment, the personnel were very friendly and knowledgeable. This made me even more happy to go with this banking company. Although my personal bank account is currently with a credit union in another state, I would imagine that this is also a great place for personal banking as well.
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March 2011 by Sara L.
I got over the fact that the place was a grave yard long ago (seriously, only 1 teller working on a Friday afternoon when it's payday for most folk?!), since I have no choice but to go there to deposit checks for a business I work for. But today was the last straw. During my lunch break, I drive up to Coolidge Corner and park my car in Sovereign's parking lot and walk around front to make 3 deposits totaling close to $200,000. I leave, and walk around the block, make a quick pit-stop at Mike's to get a sandwich (hell, it IS my lunch break, after all), and walk back to my car. That entire trip took maybe 15 minutes. Maybe. I turn the corner and see Robert's Towing hoisting my car onto their truck, and the tow guy's ass crack hanging out my passenger side door as he's hunched in my car doing who knows what (yes, he broke in.) I walk up to him, politely telling him that I was just at the bank, and I show him my 3 deposit slips. He looks at my sandwich bag and tells me that's not allowed - the lot is for bank customers only, and it'll cost me $50 to get my car back now. I'll save you the rest of the infuriating story and get straight to the point: Any bank who hires a tow company to monitor their lot should at least keep an eye on their customer's cars and know who is coming into and out of the bank. I make multiple deposits at this location, both inside and through the drive through, and it doesn't take a rocket scientist to be familiar with frequent customers and their cars. I will be strongly advocating that our business accounts be closed at Sovereign and opened up at a local bank. And I guess I'll stop doing work while I'm on my lunch break. FML.
