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March 2024 by Malcolm Mayfield
March 12 2024 superseding update:Unfortunately I have to update my review. It seems that each time I arrive at this location there is no one active in the front. I have been here maybe 5 times in the last month and each time has been disappointing. The incidents in question are very unusual for this area and in some cases aren't on the restaurant. Recently I came in and was verbally attack by a crackhead (his words). He screamed at everyone in the store demanding they gave him $10 or purchased him a cookie. One woman was so uncomfortable she left, seemingly mid sandwich, as those behind the safety of the counter seemed to laugh and mock the visibly uncomfortable guests, with several waiting. 2 ahead of me, my partner and I and two behind me with one woman in the dining room packing up as well as an employee enjoying lunch during this situation. I've worked as a crisis mitigation specialist before and employees and guests don't deserve to be verbally assaulted by literal crack heads and they surely don't deserve the lack of empowerment to call the authorities. These ppl, for the most part, were objectively trapped in the store with this rampaging cookie monster and those inside didn't appreciate be being mocked. We came to this location last week and we arrived well within closing. we were informed that they were only accepting cash. Although the older man, who usually does have an attitude, which I understand but don't appreciate, advised us of this and we politely asked one another if we had cash and then thanked him and left, he took the unusual step of complaining that we arrived during business hours. He said, despite not a single complaint on it past, likely addicted to Subway we were more than willing to go to the crispy bread location that accepts legal tender. Instead, we why to three atms. When we returned minutes later, many items were put away (it's been less than ten minutes and it's within 40min of close and no discussion sandwiches). The attendant continued to complain and suggested that he should have locked the door when we left originally. I thought this was funny, resonating with customer service worker who do bear the brunt of life's bull, however, after today's experience I understand he was completely serious. After being told that we were unwise to come intrupt his close we were essentially told he wouldn't pull anything else out. In retrospect, I agree he should have shut the doors if he was unwilling to serve. We ended up making it work bc most of us are sandwich-basic. We were not able to try any of the promotional items, the cookie, churro, etc. because they were "unavailable". When I asked, "is there a better time to try a cookie" he scoffed "not before closing" which is apparently more than 40min from the posted time on both the front door and Google.Today we arrive and the same man is there. He is rude to each that come in, all waited patiently and he was especially rude to the customers, saying they'd have to Wait, in a rude way. After 6-7 minutes of waiting he pulls the bread and two ppl share their order and then informed that he was unable to take cards, only cash. I politely asked him if it would be possible to lmk what time would be better to come in in which I'd be able to 1. Get a promotional cookie that the app is telling me to get and also pay with a card, as most civilized ppl leveraging a quick bite do, (about 75%), he scoffed, pointing to the hour, which suggests there is a time in which maybe the system goes down. I've worked years in service and it's always been the cash for me that cash freezes, not card, close to close after a drawer is counted, but I'm no subway expert. I repeated myself, asking again with the same politeness, "is there a time it cuts off?" He responded by putting the breads back saying I don't know and returning to the now disgruntled customers waiting for phone orders. Thoroughly stunned, I Said thank and work out..Sad. Currently omw
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March 2024 by luana Neves
I came in and a old looking guy was there with an aidditude and being rude.. I came in there telling him what i wanted he gave me a dirty look and he was saying “what do u want” after i js told him what I wanted and he was being mad disrespectful yall gotta fire this man unt
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March 2024 by Zülal Bayazit
I tried to order at this location today and wanted to use a coupon. Even though on the coupon it says, redeemable in any subway, Ive been told they do not accept coupons. I asked him why and he said he just doesnt accept it, didnt give me any reason. (I guess he is the manager or owner) he said he is both lol…..a horrible customer service. Its not that he didnt accept coupon, if you decide on something, you gotta have a reason and have to be explaining your reason to your customer! I Will not be back.
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December 2023 by Justice Justice
I don't know why this location in particular is getting bad reviews. However, it is a decent place and well-run subway branch. Some of them may not be always nice but I was mostly satisfied with my sandwiches here all the time.
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December 2023 by natasha luz
Worst customer service ever , my husband just went there for his lunch break and told me the guy was being rude ! If you don’t like your job find another one ! Wish I can give zero
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December 2023 by Benjamin Gyori
Horrible customer service, rude staff
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November 2023 by Tiniya Fulks
Absolute worst and most humiliating experience I've ever had in any dining facility. As I walked in, the woman Denita was completing an online order. After waiting, Denita ( the person behind the counter) went and grabbed a tray of bread and put ÀLL of it àway. Meanwhile I'm on my lunch break. She then began slamming the food and huffing and puffing and saying that she's there by herself.While she may have been frustrated, her taking it out on me was unacceptable.Just beyond nasty and rude
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August 2023 by Kevin Bernstein
This subway is unusual, because the person who works behind the counter and makes the sandwiches is also the proprietor .I remember visiting this same subway location last winter, and the owner was rude , mean and yelling at me!!?This time he was very nice, other than making me wait for like 15 minutes, while he talked to someone over the phone.There are 2 Subway restaurants in my neighborhood. The only reason I deal with him and not the other Subway is because the other Subway located 5 minutes walking distance from my home was filthy and I saw bugs crawling on the menu board!Which was disgusting and gross!!??I haven't been back there in almost 3 years! And have no desire to ever return again!!!!
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April 2023 by Whitney Proffitt
Went in around 3pm on a Saturday—the employee behind the counter was sitting on her phone. Never looked up. Another employee came from the back and told her there were customers—we only wanted fountain drinks, but this seemed like an arduous task for her. We then used the ice machine, and there was black stuff in it (either dirt or spices or who knows what). I told the employees (one back on her phone and one sitting eating a sandwich) and neither did anything. Just said “oh” and went back to what they were doing. Grossest experience and worst customer service. Would give this place a 0/5 if I could.
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April 2023 by Nikki Matsuoka
They close at 9. I walked in around 8:30. The associate spent so long chatting up the 2 people in front of while making their sandwiches. Finally it hits 8:47 and he asks me if I’m paying with cash or card. I tell him card, and he rudely dismisses me saying he closes in 10 minutes.
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April 2023 by Τζεσένια Αντόρνο
i called 2 times about my order & the nerve of the workers telling me "Im Busy" & then one of them didnt speak any english. im sorry but I DONT CARE if your busy or not im calling about my order & for them to hang up on me 2 times is mad disrespectful DO NOT ordered from this place. their workers are trash & so unprofessional.
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February 2023 by Elias T.
Pretty good spot, I've always received the service expected and the staff is friendly. Mobile ordering can be hit or miss... my wife has received the wrong ingredients a couple of times, like no mayo or missing veggies she'd selected. Also- they never except promos via app or in-store. Just FYI.
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February 2023 by V M
Sandwiches are good, and the wait is never too long. Prices are a bit high but it seems I spend $12-15 per person at most take-out restaurants. We like this Subway and will keep eating here.
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December 2022 by Jiyoung A.
owner dude is a POS. absolute POS. I've been in there multiple times no problem but today I go in and wait 5 minutes at the front while he's cleaning his trays in the back. It's 6:30 mind you. I politely call to him asking can I please get a sandwich. He comes to the front only to take more trays back and tells me to wait. You HAVE to wait, he said. I work in a restaurant too so at this point I'm like get real, you don't treat a customer like that. He was just cleaning and sorting trays, nothing that required his immediate attention. He continued to argue with me which is when I walked out. Absolutely embarrassing for an owner to act like that.
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August 2022 by Ben Rugger
Rude staff, they gyp you on the fillings and meat, also does not take Subway coupons.
