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April 2024 by Aria McLaughlin
Very helpful and super nice. They had exactly what I needed for the right price. Thank you!!!
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March 2024 by Miryam C -Lawyer
Went in for a key and owner was wild and rude. They indicated they do not welcome people of "other races"
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January 2024 by Pat D
Found everything I wanted at this place
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November 2023 by James Kennedy
Never ending selection of products that you won’t find at the ugly orange store. Incredibly helpful staff (owners)
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October 2023 by Kevin Bernstein
I've been trying to catch this store open since the True Value on Beacon Street in Brookline closed.I found the item I was looking for easily and quickly. It was kind of expensive. But so what, the manager had a cute little bulldog and he had a sense of humor.It's just tricky catching this place open on Sunday. I got what I needed so I give this hardware store & Stars!
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October 2023 by Christopher Mauro
Went here to clone my apartment key because it was about to break. The old lady said she couldn't clone my key. She ended up getting the owner, an old man, who reassured me and told me she was mistaken. I wanted two clones of the same key (my front door locks automatically so it's extremely easy to get locked out, which is why I wanted a spare) and he flat out refused. I guess that's a good thing though, because the key he gave me didn't even work. Reading these reviews, it seems I got off lucky. Never shopping here again.
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September 2023 by Tyler D.
Two troubling experiences at this store.Visit 1:Asked for a specific size bolt. Owner was helpful, led me to the right section and picked the right bolt for me after using the one i had brought to compare sizes. When i asked for more help he said "I am too busy right now figure it out yourself". A few minutes later i was in the back of the store looking for something else and he was on youtube, on the desktop in their little closet office . When I checked out the lady was upset I didnt leave the stuff closer to her to scan it.Visit 2: Hard to call this one a visit. It was 5:45, they close at 6, had just a shower drain catcher to grab and I wanted to be quick because it was close to closing on a Friday.Saw the lights on, so I walked in and down one of the aisles. Immediately, a disgruntled cashier came running after me saying "we are closed what do you need!" I said "oh I saw her (another customer) in here I thought you guys were open. He said something under his breath I didn't catch it. Then sort of chased me out of the store. When I took the attached picture, he walked out of the store and yelled "I couldn't care less" at me and another customer who had also intended to go in. He then stormed off with his unleashed boston terrier.This is such a great location and the store seems nice. Horrible people running it. Avoid and go right down the street to Model Hardware instead those guys are great.
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September 2023 by Shirley Feng
AVOID AT ALL COST‼️‼️‼️The old white man staff was incredibly rude and gave wrong advice. I was talking to the other staff about why there are so many different hex key sizes. He cut in and asked what I’m using it for, I said bed frame and he said the one I just bought was wrong. He walked me to the “right” one, I said I think I picked the wrong one because it has curved edges, he just cut me right off and said I’m wrong. When I tried to explain or even show him a pic of the screws, he just KEPT REPEATING “customers are always right” and then walked away. Well, turns out I was right and it wouldn’t have worked if listened to him.
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August 2023 by Abby Y.
If I could give zero stars i would. The older gentleman working was incredibly rude. I was looking for an allen wrench to take apart some furniture and I was just curious to see which one would work/ fit so I wanted to observe my options. After finally being able to get his attention and asking a few questions I picked one and wanted to check out. This man started yelling at me telling me to get out of the store accusing me of stealing and tried to grab the wrench out of my hand when me, a paying customer, just wanted to check out. I ended up paying for the wrench and leaving as he told me to never come back to the store. As someone who was truly trying to purchase something to help me i'm extremely disappointed and flabbergasted by my experience in this store.
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August 2023 by Casey Graves
Went in to buy a lock for a storage unit and the lock was too big for the door. I went to return the lock, with the packaging and the locks, but since the packaging was opened they wouldn't accept the return. It had been 24 hrs since I purchased the item and had the receipt to prove it. The customer service associates there were not helpful and didn't seem to care as they just looked and saw the item was out of the package and just told me no refund. I will never shop here again and anyone who does shop here beware of their non existent return policy so you don't get robbed of you're money.
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August 2023 by Richard Danca
Every neighborhood should have a funky, old-fashioned hardware store like this. Helpful and pleasant staff, and a large selection of stuff you need (and stuff you didn't know you needed).
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June 2023 by Yoanna Maitre
First time here, just in town visiting my mom and I wanted to fix her screen door on Mother’s Day. The woman at the register said they did not have spline in stock but as I was leaving the older man (manager/owner?) said he had some in the back because he was fixing a screen himself. He cut me exactly the length I needed and sold me the roller tool and the screen is good as new!
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June 2023 by Maurice Karpman
Great to have a local hardware store. Well stocked with housewares as well as everything you'd expect in a hardware store.
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May 2023 by Kate Sutter
They thought they couldn't copy my key but figured out how to do it! Kind patient and willing to problem solve.
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April 2023 by David L.
I choose this hardware store whenever I need a small item, sometimes bigger items. They have a large inventory, they know their products and where to find any item. They often can make helpful recommendations and there is always someone readily available. They are genuinely polite and helpful. I highly recommend Aborn. It is the quintessential neighborhood hardware store and I always like to support them.
