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January 2024 by Daniel Burke
My move went well. The person Working there Alani was really helpful and patient . My truck was set up and easy to pull out of the lot. Store opened on time for my early rental .
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January 2024 by T. L. Sto
Great customer service and understanding
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January 2024 by Anthony Nygren
Both of the representatives who helped me were notable and commendable for their friendliness and helpfulness. It's tough to be "on" in a customer service role doing a lot of routine work so both of them really stood out--and were a big reason for my high scores.
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January 2024 by Thomas Suglia
The code I was given to pick up my truck was incorrect. I was told I was inputting it incorrectly over the phone. Then told to wait until the store opened for an employee to open the lock box. I stood for over an hour in 20°f for someone to show up. When the employee got there he informed me that I was given the wrong code, ( he was very nice )then proceeded to open the lock box with a new code, only to find the keys where not in the lock box and where in an entirely different location. I was then able to get my keys 1.5 hours past the time of my original pick up. Which caused me to have to pay my moving company for the extra time. Which only compounded because I was left sitting in rush hour traffic on my way down to New York City. Truly a terrible experience that ended up costing me hundreds of extra dollars.
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October 2023 by Jessica Diaz Lara
Trucks are great. Rarely have a mechanical issue or is dirty. The outside may be scratched or ding but nothing to major. It's a truck rental place.Staff is always friendly and polite
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September 2023 by Abdullah Alnassir
Very unpleasant experience, their website is very slow. What makes it even worse when you chat with their support and they close the conversation before solving the case. I would never recommend this place to anyone, not forgetting how unhelpful was the general manager.
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September 2023 by Paul Romer
The staff who helped me were terrific both for the pick up and the drop off.
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September 2023 by S.K. Tan
There was a bit of delay when picking up my van at the location. Even though the status shows “Reserved” on my app, the vehicle was not available at pickup time. I had to call a number for them to rearrange my bookings. The suggested to go to another location which would have been an hour away. They managed to get me another vehicle (albeit an undesirably larger one). I would say location is fine but the process was bad. Jeff and Allany was helpful to sort of he situation out.
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September 2023 by i 3Bady
Very unpleasant experience, their website is very slow. What makes it even worse when you chat with their support and they close the conversation before solving the case. I would never recommend this place to anyone, not forgetting how unhelpful was the general manager.
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September 2023 by Ana Maria Jaramillo
Jeffrey and Alana offer some of the best customer service I have ever seen. No matter where I am, I’m always going to go Brookline office, because they are there and they are the best! . 5/5 stars
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August 2023 by Ruchi Anand Sagar
Service is good and easily accessible and the representative was very helpful.
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July 2023 by Shih Hung Chen
The front desk customer reps are excellent. I rented from this location last year, and the customer rep took care of me both times. I forgot to bring the items I bought to my truck this time, and she brought them out for me right when I was about to pull away. The big smile on her is also highly appreciated too.
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July 2023 by Ben
I don’t usually leave reviews for U-Haul places, but when I do… Went today to get boxes. Seemingly simple needs, but happened to have some special aims and difficulties of my own, and the staff was incredibly helpful even at the end of their day. Thanks
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June 2023 by Jason S.
Was waiting to pickup someone dropping off a vehicle and the staff were generally rude and unpleasant with where I should park as I didn't want to be in their way. Seeing these reviews tells me the experience isn't much different if you're a paying customer.
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June 2023 by Evan Webb
I had such a good moving experience. Zulfiya helped me so much, she has the best customer service out of every employee I’ve ever met anywhere
