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March 2024 by Chris Phillips
Guys were super nice and professional. The upsells and extra service offers were there but not in my face. Took less than 10min.
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March 2024 by Damian Thomas
Best experience ever so polite and on time wthe everything
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March 2024 by William Story
I’ve been going here for years. The staff is very knowledgeable, professional and kind. Every single time.
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February 2024 by Maya Bryant
I went to this Valvoline for an oil change and tire rotation. After they completed my tire rotation I was told there was a nail in my tire and I needed to go to a tire shop ASAP to get it repaired. I IMMEDIATELY went to a tire shop down the road from the Valvoline and when that tire shop tried to remove my tire they found that the lugs were misaligned on the studs and had been over tightened to the point that, in order to repair my tire, they needed to break the lugs and studs off. When I reached out to Valvoline to get reimbursed for the lugs/studs that had to be replaced due to their mistake of misaligning/over tightening I was immediately dismissed by the manager and was told there was “no way” they were misaligned or tightened. I have now tried to get in touch with the regional manager who has not called me back after almost a week of trying. I think this is terrible business practice. Maybe they can do a quick oil change but they messed up my tire, tried to gaslight me into thinking they didn’t do anything wrong, and now will not get back to me. I will never go to Valvoline again if this is how they treat customers.
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January 2024 by curtis taylor
Service off the hook, best service team
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December 2023 by Nicholas Barbier
Good work, friendly people, flexible.I would go back.
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October 2023 by Rholais Lii
Oil changed in lightning speed ⚡
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August 2023 by April S.
Always great , professional service. Damian and his coworkers work together as a team, are super efficient and provide excellent customer service. :)
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August 2023 by Deborah Barabino
Fast professional service with a crew of folks that know their jobs and are kind.
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June 2023 by Ezra Howe
They ridiculously over tightened the new oil filter. Guy was basically jumping on his wrench to get it as tight as humanly possible. About an hour later the check engine light came on (possible this was just a coincidence, but could have been caused by over tightening and breaking something) and I had to remove the oil filter to make some repairs. This is when I realized the filter was NOT the OEM size, so I couldn't remove it with the tools I had. Had to buy new tools and even then, it was nearly impossible to get off because of how tight it was. Changing my oil myself from now on.
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May 2023 by Zombie Raccoon22
They ridiculously over tightened the new oil filter. Guy was basically jumping on his wrench to get it as tight as humanly possible. About an hour later the check engine light came on (possible this was just a coincidence, but could have been caused by over tightening and breaking something) and I had to remove the oil filter to make some repairs. This is when I realized the filter was NOT the OEM size, so I couldn't remove it with the tools I had. Had to buy new tools and even then, it was nearly impossible to get off because of how tight it was. Changing my oil myself from now on.
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May 2023 by Chloe L.
I went in by myself for an oil change and was not looking for any other changes as nothing was wrong with my car. After assessing my car, they told me I needed my battery replaced. I am a young woman who was alone and really feel Ike they ripped me off. they made it seem like I really needed that battery at that moment and took advantage of the fact that I was alone and intimated me. I was in the store a few days later and saw car batteries for $65 while this cost me $229. I will not be coming back here.
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April 2023 by Keyser S.
They have lost a long time customer (for ten years). Two issues this last time-one , they "forgot" to give the groupon discount on any additional services purchased and when this was pointed out said they couldn't credit me but on the spot but mention it next time and they will remember. Sure...Second...and more importantly.....they put my oil pan cover back on incorrectly!! was going out with my son later that day and we hear a metal on ground sound. Its my oil pan cover falling off the car!! No way was I going to bring it back to them to fix this...shout out to VIP down the street who put it back on correctly!
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February 2023 by Jing M.
I came in with a Groupon for an oil change. Everything was good until they charged me an extra $117. I was told that my car type required extra oil, so there was an extra charge. The extra charge is fair.The issue I have was that they didn't let me know BEFORE I got the oil change. I asked them why I wasn't made aware of this prior to the oil change, I was told that it is my responsibility to know the price and pay. When I asked "you don't tell the customer how much an oil change cost?" They said, "no, we NEVER tell a customer how much it is for an oil exchange. We just expect them to pay."It seems like this is a common issue as they have the Groupon fine print printed and highlighted. Knowing this is an issue, I don't understand why they are not upfront about the extra cost.When I told them that it isn't very good customer service. The manager came over to tell me just pay, so I can leave, implying that they'll just lock me in until I do so. When I told them that I'm not coming back to this place. He said "GOOD. We don't like people like you anyway". I'm not sure if he's implying my Groupon usage or my race.Lastly, when they were changing my oil, I heard "Oh shit". I'm guessing they probably damaged something and didn't let me know either.Overall, my oil change came out to $180, including my Groupon discount, which is laughable. My BMW dealer charges $99 with trained technicians that they know what they're doing (without the "oh shit"). I would NOT recommend coming here for the overprice or customer service (the lack of).
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January 2023 by Howard K.
I only get my oil changed here once or twice a year. They are fast, courteous, and thorough. They are not the least expensive compared to dealers and local gas stations, but I am happy to pay a premium to be finished in less than 15 minutes usually. Thank you.
