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September 2023 by Annabelle Costa
I really enjoyed my visit yesterday with Dr. Kabler. I appreciate their sensitivity to their human clients financial concerns/abilities and provide multiple options for route of care. The exam was thorough and Dr. Kabler was great about answering questions and giving advice. I also really appreciated Dr. Kabler's holistic approach and point of view.My only complaint was that my appointment was suppose to begin at 1. I arrived early to the appointment with my cats records and did not see a vet tech until close to 1:20 and the vet until after 1:30. I don't mind waiting, I just would have appreciated being told that when I arrived. None the less, an excellent visit and I highly recommend this clinic.
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August 2023 by Oscar Guerrero
5 stars doesn't do this place enough justice... They deserve a 10 star review and a standing ovation. The staff at this location sets the bar for what animal hospitals should be. They are friendly, warm, welcoming and caring, to name just a few, to their patients. They acknowledge that their client is someone's family member and not just a means to extort your money. The staff practices fear-free, which means (from what they've explained) they won't put your furry feline best friend under unnecessary stress. They often plan ahead to let owner's know what they'll need before arriving at the door to ensure this. They also don't upsell you into things you don't need just to make a buck like other places. They get to the point of what needs to be done, so clients don't break the bank. The staff always makes themselves available for questions and can usually squeeze my emergencies into a reasonable time to come in. Give them a shot if you have a cat, you'll never want to go elsewhere.
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August 2023 by Tyler S.
All the vets and technicians I have interacted with have been incredibly compassionate toward my cats. Beyond the cats' health, they truly focus on the cats' experience and care. They're diligent not to stress the cat unnecessarily and provide measures to keep cats calm (like Feliway infused sheets to cover the carriers in the lobby, limiting the cats time outside the carrier if they suspect the cat will be stressed, involving the owner to calm the cat so they can safely deliver care).I am very impressed and will absolutely return to this practice.
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July 2023 by Ummuhan Yamak
Very nice and caring staff. Exam room was super tiny, my cat got nervous with 4 people surrounding him in an incredibly tiny room but the extra staff left when I mentioned that, which is nice.I couldn’t say the place was super clean though.
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May 2023 by Lizzie T.
They were so sweet to my terrified cat during a seizure appointment. Very skilled with cats for sure. Found my new vet home.
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May 2023 by Engel A.
The staff is rude and uncompassionate, the place is dark and gloomy, if your pet is sick go find yourself a better vet clinic. This place has either good reviews or extremely bad reviews, my experience adds up to the bad ones unfortunately for them. I have to give them one start but in reality is more like -10.
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May 2023 by Dana Lantion
Had my first appointment for my cat Matcha today. They treated her so well and were super nice. They were very knowledgeable, and I'm happy to keep coming here.
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April 2023 by Ben Weaver
They’re the best!! Always friendly and take great care of your pets. Highly recommend!
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March 2023 by Olga K.
I had an incredibly frustrating experience with VCA Metro Hospital when trying to get my sick car seen by a vet. Due to unforeseen circumstances outside of my control I was running late for an appointment but I would have still arrived during my appointment window and before closing time. Despite this, the staff refused to see my sick cat and were completely unaccommodating. They just robotically repeated that they were closing after the next patient and there was nothing they could do, despite the fact that my cat needed urgent medical attention. I was shocked at the lack of empathy and concern for my cat's well-being. It was clear that staff had no interest in providing quality care for my cat and were more concerned about closing on time.I will not be returning here and would not recommend it to anyone who wants their vet to care about their cat. The lack of compassion and professionalism was unacceptable and left me feeling extremely disappointed and frustrated.
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March 2023 by Andrew Zadig
Recently Earl came into my life. His 1st appointment was scheduled at VCA Metro Cat Hospital-Brookline.Earl met with O. Guerrero,DVM he was thorough. The staff were also responsible & helpful!Earl & I give our appreciation.?⬛ ?
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February 2023 by Adam L.
I live close by and thought this might be a good place to start getting my cat checked regularly. I was wrong. He really needed a nail trim so I thought I start with a checkup and a nail trim. The vet literally did not even do a nail trim and chose to tell me halfway through the appointment that she is apparently "fear free" meaning she won't scruff a cat like every other vet I've ever been to in my life. So she refused to finish the clipping (she did half of it then stopped because she was afraid she'd get clawed, as she was doing very little to handle the he animal). She went right to trying to sell us drugs for my cat, on the basis that she only cuts nails when they're sedated if they don't just let her do it easily. To me this seemed like they just want more visits and to sell drug product. She also immediately recommended very expensive dental surgery after barely checking him. They were not up front about being fear free and if they were I'd not have chosen to go there. It was not cheap either...
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October 2022 by Farimah Eshraghi
Whatever I say about this place won't be enough! They are amazing but most of all the staff especially Hannah. So patient and so so caring with the cats. Having been to other vets and hospitals, these people made me feel heard and actually cared about.They made the visit go smoothly and patiently listened to me complain and be nervous. Very grateful to have them in the area.
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September 2022 by Bryn
I love VCA MetroCat! They are busy now but very helpful over the phone and extremely accommodating, offering to board my cat for the morning when my appointment was moved to a workday. Dr Power is very friendly and they made my nervous cat comfortable!
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September 2022 by Deisy Gysi
Dr. Power was really great. She answered all my questions and concerns, has provided all I needed to travel w my cat. Also, she has been my pet's vet for some time, and has been always really great! ❤
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September 2022 by Robert Wuest
My dog loves going to the vet now! The staff is always so helpful, friendly, and professional. I always trust them to give my dog the best care.
