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February 2024 by Peter Duckett
I’m highly satisfied with my experience at Village Watch Center. I interacted with the owner, Avi, and Justin, who is a sales associate. I brought my Lassale in to be serviced and it came out great. While looking at the collection of watches, a Rolex with a blue dial caught my eye. I returned to shop for Valentines Day and purchased a beautiful 14K YG diamond cross necklace for my girlfriend that she loves. I also brought her in to remove some links from a new Longines purchased online. I included pictures of the aforementioned items along with some of the other watch offerings at the store. Avi is very helpful, knowledgeable, and communicative. Highly recommend and great experience!
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February 2024 by Adi Mikulic
Fixed the crystal on my Giordano watch, Avi was very helpful
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February 2024 by Emeka Ibeh
Horrible customer service experience. Not only was I quoted one price and then charged another price about 50% higher, Avi came across as extremely dismissive and unfriendly when I had questions about the repair work done. Plenty of other repair shops in the city I certainly won't be going back.
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February 2024 by ANDREW COMBES
In town for a while and took my Rolex Daytona in for a very overdue clean and service. Normally I go to a Rolex service centre where this would take weeks. Here it was speedy, the watch stayed in-house and the work was done very well indeed. My Daytona is keeping better time than in many years. Can recommend .
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February 2024 by Lee Gelb
My Ebel of 32 years broke and I brought it to Avi at the Village Watch Center. It’s fixed, clean and back on my wrist. I don’t live in Massachusetts and Avi generously fedexed it to me. I’m happy! Thank you Avi.
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February 2024 by Sarah Baker
I shipped a clock in for repair. The shop communicated with me as soon as it was received, sent an estimate promptly, and took and online payment. The repair was completed quicker than they had estimated, and shipped back to me very carefully packaged. I highly recommend and will use them again in future.
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February 2024 by Lee G.
My beloved Ebel watch of 32 years only needed batteries until late 2023 when it stopped working. I dropped into village watch Center (I don't live in Massachusetts) and Avi told me, "don't worry we will fix your watch". Avi found all the reasons it didn't work and the watch was fixed and fedexed to me. After a few months the timing was off- I contacted Avi and Without missing a beat Avi sent me a prepaid label. The watch was returned today and is perfect! Thank you so much!
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February 2024 by Sarah B.
I shipped a clock in for repair. The shop communicated with me as soon as it was received, sent an estimate promptly, and took and online payment. The repair was completed quicker than they had estimated, and shipped back to me very carefully packaged. I highly recommend and will use them again in future.
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January 2024 by Jordan Blatter
Got two watches repaired. Great service!
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January 2024 by sydney nichols
My fiancee brought his great grandmothers ring in to have the diamond set in another engagement ring setting. Avi and Liana worked with him to create the ring he envisioned. He proposed on Christmas Day and the ring was too small. We were able to bring the ring in to be sized on Tuesday and Avi knew I wanted it back so badly (I was excited). He had it ready on Saturday for us. It is absolutely beautiful and I couldn't be happier with the ring that was created combining a new setting and a family heirloom.
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January 2024 by Alex Camp
Quick, well done repair for a fair price in a convenient location
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January 2024 by Liam O'Malley
Good prices and great people. Very nice they work with you. Got a good deal on omega speedmaster. I am looking forward to bring more watches to the for repair and looking forward to buying more from them
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January 2024 by Robert H. Pereira
Great customer service! And reasonable prices as well
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January 2024 by Chris Pierce
This place rocks. Both guys knew a ton and helped replace the band a few times to see different options. And showed me some other cool options once I could afford them in some years
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January 2024 by Brightyn Patterson
great customer service & beautiful watches!!
