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January 2024 by Yaoyu Wang
UPDATED 1/16/2024I have been attempting to contact the MyEyeDr. customer relations team over the last week. I called 5 times and left 3 or 4 messages over the last 10 days. Other than the initial voice message, I have not received a call back.####I wrote a more extensive review on my two years journey and hundreds of dollar out of pocket spend working within the MyEyeDr chain office for their Boston location:https://goo.gl/maps/ETt6QXEWTwSdV89n9It started from the Boston office and ended up here. People are nice throughout the system, but I consistently received poorly fitted lenses. The error was immediately obvious when I went to other offices, and no one in both MyEyeDr offices seem to recognize it.It appears to be a systematic failure of the MyEyeDr. system from OD, to technicians, and manufacturing.
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November 2023 by Alex D
Hearth was a great help to me when I found myself in a sudden lack of corrective eyewear when traveling. Their help has increased my loyalty to MyEyeDr.
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September 2023 by Ben Moseley
No point making an appointment if you have to wait over a half hour anyway. Bad experience choose another location
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June 2023 by Hang L.
I'd love to share my experience for others to know what they are expecting (I am writing for the store located in 33 Broad st, Boston, MA, 02109). In short, I came here because I have deposit in my contact lens wearing after a few hours and looked for diagnosis and solution, but I ended up with the same problem + two boxes of daily contact lens which I have deposit too + $100 return that July said they will take at least 3 weeks to process back to my medical insurance.At beginning their attitude was good and Dr Caruso diagnosed me as "allergy" and prescribed me with steroid eye drop for 1 week and after that she said I'm fine with wearing contact lens again and prescribed me monthly contact lens. I was thinking to order one box and then have a new pair of glasses. First lie from the woman who ordered the contact lens is "Your insurance balance can be applied to either contact lens or glasses, but not both" Later I called Cigna vision insurance and they assured it can be applied to both.Like what I was afraid, the monthly contact lens keeps having deposit, so Dr Caruso switched the prescription into daily lens. Unfortunately, daily lens has the same problem, so I started to doubt the diagnosis. I have to start to wear eye classes again, so I asked to return the daily lens. This time the woman who ordered my contact lens was very impatient "girl, I can't do this for you, ask Julie next week"Julie gave me the second lie that "we can't return your money back since insurance company already processed it" I called Cigna again and they said they can once the store adjusted the balance. After I told Julie the fact and ask she to let me know after she process it, she turned out even more impatient and said the store reimburse department will take 3 weeks to process it.They gave me the feeling that they can be nice to you if you just pay them. But once you have any problem that take their time to help you, they will be very reluctant and impatient. As a patient with eye problem, that's the last thing I would ever expect.I would follow up to see how long their reimburse depart to process it.
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May 2023 by Monica Dewar
A really fantastic place. I've been to MyEyeDr in Brookline three times since January, and each time I've been extremely impressed at how simple my appointments and purchases have been. Dr Zappala was wonderful during my eye test. All the staff out front are extremely helpful and friendly. I've had the most experience with Hearth and would like to give them an extra big shout out for helping me get the best deals! 10/10 would recommend.
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February 2023 by Shane Chandler
Really awesome place - by far the easiest and most enjoyable optometry experience I've had. Dr. Zappala was great. She was able to answer all of my questions and conduct a very thorough and efficient exam.Louise and the rest of the staff were an absolute pleasure. I was being very picky about my eyeglasses and Louise practically pulled out every single pair of glasses to find me the perfect ones. I've never had an experience where a staff member was so willing to take the time to help me right before closing (I typically feel really guilty coming in right around closing time, but I could tell Louise and the staff genuinely did not mind).I'm extremely happy with my experience and my new glasses thanks to Dr. Zappala and Louise!
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January 2023 by Mridula Nadamuni
Came in today because i need new glasses like a body needs a heart! Hearth was helping me out and she could not have been more warm, friendly or helpful. Definitely recommend.
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January 2023 by Ailyth Juby
The service was great and professional! Such nice staff!! Hearth (I believe) at the front desk is super friendly! Highly Recommend
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December 2022 by Kariuki P. Maina
Professional Front Desk. They are quick to assist and answer all your questions. Dr. Zappala is also very good at what she does. Thank you.
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November 2022 by H Vo (cheeseburgersub)
Had a good experience with the exam and choosing frames, but everything went downhill from there. Picking up my glasses, there was little effort made to fit my new frames. I also asked if they could help refit my old frames, and they literally just stepped to the side and pinched the nose pads with their fingers. This was after having spent over $700 on exam for glasses and contacts, and buying a new pair of frames and lenses. They have little desire to help and just want you out of there. Forget ordering contacts through them, I rather not deal with these guys anymore.I've stopped by random eye glass stores before and some have even gone out of their way to replace the nose pads with no cost.
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August 2022 by Robert Nunes
Amazing, all staff members are helpful and pleasant. If you need eye care or treatment this is place to go.
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August 2022 by Patricia Bolware
I had numerous issues with my prior contact lens fitting at another place and was exhausted from my previous experience but MyEyeDr. has been just the opposite. Upon first entering and inquiring about my needs I was immediately helped by a wonderful experienced staff member. Lois has been so helpful in not only setting up my appointment for fitting but listened to my concerns and reassure me that they could work with me.She went beyond just the standard steps. All of the staff were friendly and seemed to know their jobs.
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July 2022 by N W
The doctor and optician are professional and nice, but the customer service is horrible, they just lack basic trainings of how to treat their customers. Also, there are signs in the store showing it is mandatory to wear masks, but neither of the ladies at the front desk wears a mask.
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June 2022 by david f
Go here period! Everyone from the receptionist to the optometrist are super nice and extremely helpful. I had an iffy experience at pearl vision in Dedham with contacts and I’m sure I’m at fault a bit (first time w/contacts) so I went to MyEyeDr. Because it was close by. It was such a great experience I’ll only be going back to them for any future eye care. Thanks again lady’s for all your help.
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May 2022 by Katherine S.
Visits to myeyedr shops in Brookline Village, MA April and May 2022. I would like to compliment Dr. Zappala for her excellent diagnostic acumen and the excellent care she has provided to me for several years. I would like to compliment Shena for her professionalism, patience, knowledge, and courtesy when she recently assisted me with my sunglass prescription adjustments. Thank you, both! Kathy S.
