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January 2024 by Luisa Feliz
Excellent barbers, willing to do a good work, empathic and very considerate. Terrible customer service, the lady in the reception is out of her mind! I've been there 2 times with my autistic child, 1st time she was upset because I was next to my kid during the process. When we called to do a 2nd appointment she explained I cannot stay so close to the kid, nor the barber. The next time I did not attend, left my husband in charge of the process. Third time (2nd for me) was today, same rude behavior and talking, "you cannot stay over his shoulder, it is not accepted", my husband demanded an explanation repeating as in every visit that my kid is autistic and may need additional support during the process. At the end she "accepted" but once he was done he started dancing and she gave me a paper with some rules for the business, 1st time I receive this, she just gave me the paper and said "that behavior is not accepted". Business needs to understand that they can have their rules but is HOW you COMMUNICATE them that makes the difference. There was a new client entering the place and she whispered him "there is an autistic kid here, do you want to wait outside?" Is she out of her mind!?! Is being autistic contagious or even a sickness? You are the most ignorant person I've ever known and I'll report you not only here. Never coming back!!!!
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January 2024 by Michael Ruocco
One of the best salons/barber shops I've been to in a very long time. The shop is incredibly clean. The staff are all very friendly and always make you feel like they take the time to get to know you. I've been going to Rick for the last 7 or 8 years and I've never had a bad experience.
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January 2024 by Andrew Bilcz
They are amazing!
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January 2024 by Joshua Andreasen
Absolutely love that I found this place! They are so professional and easy to work with. I have been seeing Nimo for a few appointments already and have nothing but great things to say. She is engaging, detailed and always leaving me feeling great. I get compliments all the time after meeting with Nimo which I think speaks a lot to the quality of her work.
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January 2024 by Kell Stevens (zero)
I’m usually one to just go somewhere like GreatClips or SuperCuts, but after coming here, I’m never going to those places again.Staff is super friendly, and Dominique who cut my hair was great. She paid close attention to detail, and was super friendly. 100% recommend her.Definitely my new go to hair salon.
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January 2024 by Marie Louise Sveen
Wonderful first visit experience with my son (11). He (and I ;0) were super pleased with the expertise NIMO cut his hair and let him guide the length and style. First time he has been so happy and watms to come back!!! Thank you ?
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January 2024 by Dave Nichols
18|8 Burlington NEVER has failed me.I always walk out with a great cut with great lines that ages gracefully.My best experience yet was just a few days ago.Dominique gave a phenomenal cut and gilded it with fun banter and interesting conversation.The cut is looking even better today!Dominique is a real asset!
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January 2024 by ken ansin
I had my first haircut with a new associate, Dominique, and she did a fantastic job! I liked it when I left the salon and my wife loved it when I got home. So now I love it :)
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December 2023 by E T
Very sad that Peter left and didn't leave any contact info. I should've asked him for his last name. It's hard to find a good barber.Edit:Peter works at Bigatello's now in Woburn at 300 Tradecenter Dr Suite 1750 Woburn, MA 01801
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December 2023 by Erik Hammel
Quality service and friendly staff
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October 2023 by nick wine
Would never go back terrible customer service. My Barber left 3 week ago and I never received this information and I decided to call to see if my appointment could be made earlier in the day. They then tell me that he left and they were going to tell me next week. 2 days before my planned haircut and mind you this was for my wedding. Worst customer service and over priced cuts.Service: Haircut
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August 2023 by Vineeth Kumar Murali
So I had once come here for a haircut maybe a year ago but didn’t have an appointment so it was a walk in.. since I came close to the end of the day, the lady stylist probably was in a hurry.. didn’t pay attention to what I wanted.. instead gave me a buzz cut which I was pretty embarrassed to sport.. but fast forward to 2023.. I decided to give it a shot again and booked Peter. Soo glad I made the right choice.. he was kind, funny and listened very keenly to what I wanted.. he took his time with my hairstyle and did a phenomenal job. I think I finally found a stylist I like .. very happy with my lookService: Haircut
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May 2023 by Parker Mackenzie
Avoid. The woman who manages this place is a self-righteous, resentful egomaniac. She is unable to retain most staff for more than a few months, because she is toxic. The secretary? She yelled at me on the phone for trying to reschedule a haircut within 4 hours of the appointment and now the toxic manager refused me service because I hung up on that yelling and disrespect. Really? Total lack of any class or dignity. They seem to think they are the center of the universe for some reason - life, work, family death, anything outside the salon is of little consequence to either of these women. The manager also intentionally tried to humiliate me by publicly and loudly calling me out for only leaving a 17% tip. Seriously, it ain’t worth it. Both women running this store have unresolved issues and need therapy they aren’t getting. Don’t take my word for it! Their turnover is around 3-4x higher than I’ve ever seen at any barber or salon anywhere. Every time you want a haircut it feels like the stylist you were seeing made a rapid and unannounced exit. I’m 32 for reference and this place is something else.
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May 2023 by Mr. Maynard
I first started having my hair cut at this hair salon back in 2020, and I will never go to a different place again! My hairdresser Devin, is a master of his craft. He is friendly, kind, fun to talk to, and is very skilled, capable of artfully styling my hair within 20 minutes or so. I highly recommend you to ask for Devin! He's given me a variety of different styles over the years, and each and every one was great.The salon is kept impeccably clean, the ambience is calming, with the rich wood paneling, and the cool music playing softly in the background. They are very organized, no matter how busy they get, they always manage to get you a haircut scheduled within 3-5 days max, sometimes they will have an opening right away the same day! The rest of the staff are wonderful, friendly, hard-working folks. They are incredibly driven to give each customer the best experience humanly possible.18/8 is set in a very spacious parking lot, so no worries about finding room to park, It is situated near several restaurants and pubs which is great for after the haircut. I really can't think of anything negative to say about this establishment. If you want a world-class haircut, you'd be wise to come here!Service: Hairstyling
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May 2023 by Parth Shah
Zero star for Devin (senior Hairstylist). He is extremely difficult. Not listening to customers and shouting on them.He is not providing complete services if you purchase a membership. I felt like he is being racist since i am an Indian. Look other 1 star reviews for Devin from Indians. Same story…I booked him for haircut as well as hot towel and neck massage services but he didn’t provide. I raised this in the end he said you are 20 mins late so can’t do that(I wasn’t 20 mins late). If you can’t provide service then reschedule the appointment rather taking the customer onboard.He is rushing through the service and not delicate to use scissors and clippers. At one instance he cut my ear while cutting hairs and pretending casual like nothing happened. Then i raised the concern he was like I don’t know what you are talking about.I wish, owner of the place watches the video recording where he asked to get out of the salon and told me to never come back. I mean who would talk to customers like that.Not a welcoming place for all.Don’t pay for membership it’s an expensive trap.
