-
February 2024 by Wes Reed
It gives me great pleasure to report on our complete satisfaction with our Rose Carpet experience. Friday completed the trifecta of a happy journey for my wife Robin and myself. It started almost a year ago with meeting you and having your help in selecting a perfect carpet for us … then it continued with superior customer service and communications … and finally a magnificent removal and installation job by your masterful team of Alex and Franco. They were thorough, efficient, and professional in every way – and they arrived promptly as scheduled, to boot!There are many options that one has to purchase carpet these days, but all good reasons why we would never go anywhere else but Rose. We are very happy.Much thanks,Wesley & Robin ReedLynnfield, MA
-
February 2024 by Jessica Doran
Fast communication and service, and quality carpet and installation! Will definitely use again in the future!
-
February 2024 by Marie
Selection was extensive. Jon was helpful in coordinating all the details. The people who measured and installed were very attentive to detail. The whole process was smooth and efficient.
-
February 2024 by Frederick Merrill
Excellent service, products and experience.
-
February 2024 by martin craven
Nothing but great customer service. Wide selection of product with the opportunity to bring home multiple samples. Delivery was on time and handled proficiently by the installers.
-
February 2024 by Richard Fontes
Every thing went very well and the technician did an extremely good job . Very professional.
-
January 2024 by Mackenzie Skwierczynski
Recently bought a new home that had the entire upstairs carpeted. I reached out to AJ Rose mid-Dec for a consult for replacing the carpet with the same hardwood on the first floor. The process was very quick. They came out for an estimate within a week and they ordered the floors the same day I signed the quote. The team came by a couple of days later to rip out the carpet and I was able to have my hardwood floors installed the last week of December while I was out of town. I had complete confidence in the team installing the floors while I was away. They kept me updated when the flooring arrived at their warehouse and what days they were coming by to install, and even sent pictures. I was really pleased that they were able to get this done so quickly for me, I fully expected it would be a couple months before I could get on the schedule. I’m really happy with the quality of the work and the install. I did take off one star for communication and finishing touches. We had a couple miscommunications early on that resulted in AJ Rose missing the first appointment we scheduled and, when it came to the order and invoicing, I noticed changes/errors that I was not informed of right-away. Also, while I expected to have to touch-up my baseboards and do some vacuuming and mopping, I didn’t expect to have to do as much as I did. The team cleaned up their stuff and swiffered, but I didn’t expect I would need to vacuum/mop as thoroughly as I did, clean so much dried floor glue off the floors, and clean as many scuff marks off the walls and baseboards. I ended up spending a full day cleaning after the team left. Would be a nice touch if you could have a cleaning crew come through when you finished.
-
January 2024 by Stephen Shuff
Excellent experience with A J Rose carpeting 3 basement rooms. Installation was outstanding with great work on stairs with many balusters and work around many corners and doors. Installation crew was professional, accommodating and responsive. Would highly recommend and will use A J Rose for future carpeting needs.
-
January 2024 by David Chudzicki
Salesperson (Jonathan) was very helpful in finding what we want and thinking about what would work well. No pressure.Ordering & install process went smooth.Carpet looks great.
-
January 2024 by Dan W
Very helpful sales. Floor installation was professional and neat, on schedule at a reasonable price.
-
January 2024 by Thomas Ciaccia
We are very pleased with the LVP Flooring and the carpets that we're installed by AJ Rose. From the salesman Mark Quigley to the our installer Max and the carpet installers whose name we never received the service was great. Our new flooring and carpets have transformed the look of our home. We recommend them to all.
-
December 2023 by Cheryl Pongratz
Selection is great, process was seamless, and installers were pleasant, qualified, and efficient!
-
December 2023 by Richard Hill
Wonderful commitment by a j rose and the carpet installers
-
December 2023 by Neil Storey
Alan came to my home and within a couple of hours we had carpet selected and everything measured. Within two weeks work was completed in one day. Very happy with the way things went.
-
December 2023 by R Bish
The product and recommendations were fine. Issues related to installation scheduling and the actual installation. Installers covered and sealed access to sump pump in basement - not good.
