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November 2023 by Won Hong
This place is awesome!!!Very friendly and they actually care for the customers. Highly recommended!
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September 2023 by Dylan Beecher
Tripple aaa had me waiting for 4hrs on the side of the road just for them to tell me after the 9th person i talked to that my plan doesnt include bikes Trip aaa S****
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August 2023 by K L
Went in for passport photos in May, 2023 and service was quick, efficient and professional. When I mentioned that I would need to get a Real ID once the new Passport came, I was given all the information about required documentation and exactly how/where to to register for an appointment for this. Appreciated this attention to customer service.
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July 2023 by hhdg1515
I had my real ID downgraded to standard. Very professional staff. Highly recommended!
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May 2023 by Brahma P
Had a wonderful experience with the team. Especially Linda Nom, I went there to inquire about Car Insurance, ended up taking insurance for two cars, renters insurance and probably lLife insurance soon. She has so much patience, understand client needs and offer best solution. Delighted with their customer service.
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May 2023 by Brahma Prathi
Had a wonderful experience with the team. Especially Linda Nom, I went there to inquire about Car Insurance, ended up taking insurance for two cars, renters insurance and probably lLife insurance soon. She has so much patience, understand client needs and offer best solution. Delighted with their customer service.
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April 2023 by WEGE33
Efficient and friendly. Made my Real ID drivers license upgrade a breeze.
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March 2023 by Deborah Bergeron
Awesome.. I moved to Woburn in 2016 & had AAA in NHl I didn’t realize that Massachusetts was a different region. This office helped me transfer my AAA & maintain my years of membership. I also got my EZPASS in Massachusetts that I still have on my truck to this day…even though I moved back to NH. It is now 2023, and I have never had an issue with using my Massachusetts EZPASS in NH until last fall. NEW HAMPSHIRE is trying to DOUBLE DIP in CHARGING ME TOLL INVOICES even though tolls turn green when I pass through with my MASSACHUSETTS EZPASS & my credit card is paying my Massachusetts EZPASS. I am embroiled in a heated dispute with New Hampshire EZPASS even though my credit card has assured me confirmation that my card is paying Massachusetts. New Hampshire is citing me over $1300 in violations. I am so glad that I kept my Massachusetts EZPASS because there’s been newspaper articles citing PROBLEMS WITH NH EZPASS. I recommend anyone with an out of state EZPASS to keep it even if they live in NH. New Hampshire is a double dipping state! Sadly, NH triple A offices are not allowed to issue NH EZPASS. Seems NH will do anything that makes things harder on residents than easier. I am a 13 year member of AAA…highest level. I loved living in Woburn Massachusetts on the Burlington line. I miss my local amenities.
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February 2023 by Deborah Donovan
Awesome.. I moved to Woburn in 2016 & had AAA in NHl I didn’t realize that Massachusetts was a different region. This office helped me transfer my AAA & maintain my years of membership. I also got my EZPASS in Massachusetts that I still have on my truck to this day…even though I moved back to NH. It is now 2023, and I have never had an issue with using my Massachusetts EZPASS in NH until last fall. NEW HAMPSHIRE is trying to DOUBLE DIP in CHARGING ME TOLL INVOICES even though tolls turn green when I pass through with my MASSACHUSETTS EZPASS & my credit card is paying my Massachusetts EZPASS. I am embroiled in a heated dispute with New Hampshire EZPASS even though my credit card has assured me confirmation that my card is paying Massachusetts. New Hampshire is citing me over $1300 in violations. I am so glad that I kept my Massachusetts EZPASS because there’s been newspaper articles citing PROBLEMS WITH NH EZPASS. I recommend anyone with an out of state EZPASS to keep it even if they live in NH. New Hampshire is a double dipping state! Sadly, NH triple A offices are not allowed to issue NH EZPASS. Seems NH will do anything that makes things harder on residents than easier. I am a 13 year member of AAA…highest level. I loved living in Woburn Massachusetts on the Burlington line. I miss my local amenities.
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January 2023 by rodger vautour
This was my first interaction with this AAA office. I called to ask a simple question and, although I did get the information I requested, I felt that the woman who answered the phone was very unfriendly, condescending, and rude.If she don't like answering questions for AAA members, then she shouldn't be responsible for doing so.
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December 2022 by Mauro Tedeschi
I needed an IDP (International driving permit) and I was expecting to wait 4-5 weeks for it, as the web says.Instead, in 15 minutes I spent at AAA office I had my paper and pics done and I got my IDP. Nice AAA agent and great experience
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December 2022 by J J
Before I launch into my complaint about AAA services I would like to add that I’m sharing a bad experience while my vehicle broke down adjacent to Burlington Mall, off Mall Road on Sunday evening. In order to post my story, I had to choose a location. My issue had to do with calling in service on the toll free number not the office location.I suspect my car alternator is the problem however it was eventually towed to my mechanic at Fahey Tire in Wakefield. I can’t say enough positives about them. There is no mechanic I have had used that comes even close to their service. I also discovered that I can use Howe’s Towing also in Wakefield in the future.I was stuck in my car on a cold night from 5:00 pm to 8:30 pm, waiting for the tow which showed up at 10:30 pm. A family member who was out of town picked me up. If you have ever been stuck in your car for over 3 hours, in 40-35 degrees, you know it’s uncomfortable. I called AAA repeatedly and will be filing a complaint with their corporate office. There is no excuse. Everything from beginning to end was handled unprofessionally - totally dysfunctional organization. Whatever their internal issues— they need a complete overhaul within this useless company. I have worked for over 30 years and most of it was customer service supporting professionals.I was forced to leave my car unattended with keys in the console due to their incompetence. I refuse to accept that no tow company is close by or available. Maybe there was a game on— whatever the case may be. Or their form of payment for towing is inadequate, regardless, it’s unacceptable. Consider spending the $125 and $7 per mile for Howe’s Tow if you get stuck in this region. It’s worth it and I haven’t used them yet but if Fahey does, then I’m there.Also, there was a discrepancy in what AAA was going to pay the tow that eventually got my vehicle so it was further held up for pick up until I used my credit card to pay the towing company directly. Never use your bank card for any transaction that is unknown— always use a credit card. Nothing against towing just practice this too since scamming cards is a common issue.The worst part was being forced to leave my car unattended since I live 10 miles away from Burlington. Make sure you let the police know your car location to avoid tickets and tow of a different reason. $$$
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December 2022 by Judith Jacobs
Before I launch into my complaint about AAA services I would like to add that I’m sharing a bad experience while my vehicle broke down adjacent to Burlington Mall, off Mall Road on Sunday evening. In order to post my story, I had to choose a location. My issue had to do with calling in service on the toll free number not the office location.I suspect my car alternator is the problem however it was eventually towed to my mechanic at Fahey Tire in Wakefield. I can’t say enough positives about them. There is no mechanic I have had used that comes even close to their service. I also discovered that I can use Howe’s Towing also in Wakefield in the future.I was stuck in my car on a cold night from 5:00 pm to 8:30 pm, waiting for the tow which showed up at 10:30 pm. A family member who was out of town picked me up. If you have ever been stuck in your car for over 3 hours, in 40-35 degrees, you know it’s uncomfortable. I called AAA repeatedly and will be filing a complaint with their corporate office. There is no excuse. Everything from beginning to end was handled unprofessionally - totally dysfunctional organization. Whatever their internal issues— they need a complete overhaul within this useless company. I have worked for over 30 years and most of it was customer service supporting professionals.I was forced to leave my car unattended with keys in the console due to their incompetence. I refuse to accept that no tow company is close by or available. Maybe there was a game on— whatever the case may be. Or their form of payment for towing is inadequate, regardless, it’s unacceptable. Consider spending the $125 and $7 per mile for Howe’s Tow if you get stuck in this region. It’s worth it and I haven’t used them yet but if Fahey does, then I’m there.Also, there was a discrepancy in what AAA was going to pay the tow that eventually got my vehicle so it was further held up for pick up until I used my credit card to pay the towing company directly. Never use your bank card for any transaction that is unknown— always use a credit card. Nothing against towing just practice this too since scamming cards is a common issue.The worst part was being forced to leave my car unattended since I live 10 miles away from Burlington. Make sure you let the police know your car location to avoid tickets and tow of a different reason. $$$
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November 2022 by M. W.
The simple fact is they are cheaper than geico. Still no reason to charge a driver with clean driving history $410 a month, and refuse to budge when Amica will do $190. Canceling my policy with these mapfre/AAA and going to amica. Price gouging insurance is very prevalent here.
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November 2022 by D P
Today 1:30 PM went Burlington office to register my car but I bought my second car from lease Honda and lady said they can’t do here , you have to go RMV, I understand but way she replied was not good , I am a AAA member from almost 10 years,Not Good experience for office , I really appreciate drivers who help people any where and anytime.
