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March 2024 by Danielle S.
Great store and selection of books and other things. Unfortunately I won't be back due to rude staff.
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February 2024 by nancy jimenez
My son loved ot. He was excited abot the new book and he loved the poster that gave him
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February 2024 by Carmen Sanabria
The perfect place for readers.
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February 2024 by Alaina Coscia
One of the worst experiences as a customer here yesterday. I went in to the location to return 2 children’s books my child did not want and a book for my husband he didn’t want. I did not have the receipt for the books but I had purchased on my credit card from the same location 4 days prior. I went to the register to return the books. The associate proceeded to tell me she had to look if the books were still sold at the store because she just got in trouble for returning “old books”. I explained that they still carried them in the store as 2 of them were actually at the register and one of them was on a stand alone featured table up front. She said she had to check the system still to see if I was lying or not because (exact words used) “another young girl was trying to return books that we didn’t even sell anymore”. Instead of continuing to argue I said OK no worries and then after she confirmed they still sold the books she said she could only offer me store credit because I didn’t have the receipt. I asked if she look up the transaction on my credit card or membership ID. She said no and said that it’s not their policy to do that. She explained that the membership doesn’t “work like that” and that my membership is “irrelevant when it comes to returns without receipt”. I told her that I had just done a return without a receipt in Nashua for one book a couple of weeks prior and the associate in Nashua had looked up my transaction by my credit card and membership ID. Then the Burlington associate said that the policy had since changed and she couldn’t do it. I honestly wouldn’t have cared if I got a store credit because I spend so much money at Barnes and Noble (hence the premium membership), but the associate was extremely rude, argumentative, and at this point was yelling at me. She then waved her hands up at me and yelled “ILL JUST ASK A MANAGER WHO WILL TELL ME THE SAME THING”. I was floored by the way I was being treated. The associate told the manager “it looks like we still MIGHT have these books” and then I interrupted her and told the manager I had bought them 3 days ago and they were literally right in front of her and then the associate had the nerve to interrupt me and say that she just wanted to make sure I wasn’t “another young girl trying to return old books”. The manager then came over to the register and confirmed that the associate could look up the transaction by my credit card. The associate was apologetic which I appreciated but at this point it was too little too late. This is a clear example of ageism. I look a lot younger than I am. It was my only day off from work and without my kids and all I wanted to do was return these 3 books and browse the store and relax and read. Instead I spent most of my time arguing with an associate who not only didn’t know what she was doing but was so quick to judge me. I’m never coming here again and seriously considering going to the attorney general for the discrimination.
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February 2024 by T Y
Great service. I like the Starbucks inside. Comfortable atmosphere and great selection of books.
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January 2024 by Danielle F.
Great selection and space, friendly and helpful staff, great location. Two stories of books is just heaven.
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January 2024 by Larry Wang
Good place for my daughter who loves reading!
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January 2024 by Ronald Dirienzo
Great selection if you have time to browse. Friendly staff
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January 2024 by Francesca Ernst
My favorite Barnes and Noble.
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January 2024 by Daisy Soto centeno
I love it all those books and smell the coffee around the store, and they have the spanish book section. It is not too big, but I found some goods book and toys, book mark and more
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December 2023 by Silinganiso
2 Floored. Spacious. Chairs on both floors. Cafe. And good books!
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November 2023 by Eileen Kelly
Great bookstore with helpful employees. I went here for TTRPG books, and their D&D section is surprisingly robust! They have a wide variety of books on roleplaying games, and they even have some basic miniatures! Plus, their board game selection is great, which is a big draw for kids. Additionally, the Starbucks inside the store doesn't have a long line ever, and they're attentive to your order so there isn't a long wait to get your beverage. For accessibility, there are escalators that let you get to the second floor of this building, and they've always been in working order when I have gone.
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November 2023 by Karina Castro
Super awesome place. The candles are right by the register whi h made my book ambiance super cozy. I mistakenly broke an orange pumpkin candle and they were so kind as clean it fir and then I got the one with the golden lid which I was greatful for because now there's more of the terrific scent. My book experience was so comfy with their cozy socks I also got ? that I wasn't able to go to the gym because I wanted to stay in the book. Love that place and their starbuck area is hilarious. Rather peaceful staff.
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November 2023 by Chris G
They had the new One Piece! I think I got the last one though.My dirty chai was good, and I got to draw at the cafe for a bit before I had to head home. Good visit.
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November 2023 by Michelle M.
I love coming to this B&N. To both shop, and to read. They have these comfy chairs upstairs. However there's only 4...so if they're all taken, you're out of luck. Considering the size of this location, I wish they had more! Especially some by the windows would be nice. Still, I love this place.
