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January 2024 by Carol
I shopped here yesterday for the first time. Maria,Anna,Emma and Sophie are sensational. Sophie was so helpful and understanding. The clothes are beautiful,and the customer experience is outstanding. Ty ladies!
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December 2022 by Pauline K.
I went to make an even exchange store today and this girl named Lindsay told me they couldn't do that. They gave me a refund and then expected me to pay again on the spot. These items were gifts and I should have at least received a gift card on the spot. They made me wait awkwardly while they took every customer behind me while they called customer service and then just to tell me there was nothing they could do for me. I called free people customer service myself and have now ordered the same boots twice and I don't understand why I couldn't just do a simple exchange. They said there was nothing they could do for me. Bad customer service all around.
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August 2022 by Melissa S
Staff was so rude. Really caught me off guard. Need to rehire and retrain staff. Sad to have someone else’s bad day taken out on you.
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July 2022 by Mohsen Y
My opinion is this Mall is fake Big!!! here is so classic Mall and you should walk a lot. But other points are so good.
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March 2022 by Mafalda Gomes
Great and gorgeous about all that they have.
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February 2022 by Debbie Caccaviello
Customer service superior and great interpersonal skills. Great store.
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December 2021 by Melissa Sanders
Staff was so rude. Really caught me off guard. Need to rehire and retrain staff. Sad to have someone else’s bad day taken out on you.
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August 2021 by Mark Muise
Great customer service and amazing products
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January 2021 by Sandra Gagnon
This store had a lot of nice clothes. Something for all women, a lot of sparkle clothing
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January 2021 by April Bryant
Wasn't helpful at all at a refund. Lady wasn't rude but wasn't compassionate either.
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August 2020 by Annie C.
The store manager is very unfriendly and kept glaring at me. I asked the cashier while she checked me out and was kind enough to let me know that the woman giving me death stares happened to be the store manager. Didn't get a name but hopefully this will be passed on somehow, considering the URBN company has been in hot water for it's treatment of people that don't fit their image. Please greet customers but don't give us dirty looks!
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November 2019 by Pamela Alton
This store has a quite beautiful selection of clothing, shoes and make-up etc. that are worth their costs.
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November 2019 by Claire Walthall
I love their jeans with yhe frayed bottoms.
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October 2019 by C M.
I came here over the weekend, 8 months pregnant to find something for my baby shower. I took a quick walk around the store and no one offers any help. One employee was ringing someone up and the other employee, tall, short hair, stood there texting on her phone. This is why retail is dying. I'll never understand why if you're working in such a small store if you are going to ignore customers.
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August 2019 by Jason McDuffee
Not a huge offering and a bit pricey but nice stuff and one of my fiancee's favorites as far as their clothes are concerned