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September 2023 by Kerry Howeson (Kerry)
Horrible attitudes. Zero customer service. I hope this place goes out of business along with all of its sister locations.
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November 2022 by River City Construction
Mike and the team are unbelievable. They are always ready to help and walk you throughout any process and materials and installations.
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July 2022 by lawrence herrera
Very unhappy with the terrible customer service of this place. We purchased Shrock cabinets for our kitchen. We were told that we’d have them in approximately 5 weeks. It was closer to 10. Several doors were marked up and should never have passed inspection before arriving at my house. They did replace, however it cost us to have the contractor come back after paying top dollar for inferior quality cabinets. Burlington lumber couldn’t care less about customer satisfaction or about selling cheap quality cabinets from Shrock.
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July 2022 by Diane Avola
We purchased Shrock cabinets from Burlington lumber. Several of which arrived damaged, after waiting an extra 6 weeks for delivery. Shrock replaced the damaged doors, however, neither Burlington lumber or Shrock would consider reimbursement for the additional cost on us for installation. I totally think it’s unfair to us, as the consumer to have to pay extra money for cabinets that shouldn’t have even been sent out in such poor condition in the first place. I would steer clear of Burlington lumber and Shrock Cabinetry.
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July 2022 by Sean Smith
Beware of cabinets from this company I am a contractor and one of my customers went here for there cabinets and they did not hold back they got every Option and they were not cheap by any means and I’m sorry to say I’ve seen better quality cabinets from lowes off the shelf and dealing with the person in charge of the cabinet department I think it’s Bonna what a joke that is as a contractor I did my best and made it work but they even sent the wrong prints for the layout and the finish on almost every door wasn’t good so my customers paid me to come back down when new doors came in and what do you know some were even worse than the other ones and they sent the wrong doors for some so please take some advice and do not buy from here
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April 2022 by Leo Zhu
This company's rep has no responsibility. They hang up on customers calls. And just a word as "We are not doing it". And leave the customer with no answer.
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October 2021 by Howard Anderson
It's my go to place!
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October 2021 by Jose Constanza
Good place
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September 2021 by JS Lynn
Friend to the rescue! This is probably the third or forth project where our contractor forgot to get materials or obtained the wrong sizes. A call to Friend Lumber has almost always been the solution. Their materials are quality, their knowledge is tops, their staff is professional, and the guys who deliver are just great. We always buy here if we can for our DIY homeowner projects, but they have also been responsive to our last minute needs when contractors muck up. They have been great about getting materials to us fast, and letting us know when it just can't be done. We find their prices competitive. We will keep buying here whenever we can.
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April 2021 by Robert Day
Excellent service and great customer satisfaction
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March 2021 by Z C
Free delivery is a plus but expected more than that. Wood quality is disappointing. 7 out of 10 studs are chipped/cracked/with mold on them. 3 integral ones suffer from twists to some extent. Better off rent a truck and pick up lumbers from home depot. It might even be cheaper.Update:Seems like a miscommunication, I was charged and delivered for frame grade lumbers though I intended to buy higher grade ones. Customer service is great.
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October 2020 by Dan Persson
These guys are phenomenal. I've always used them for small orders, which they'll deliver to me in Arlington. With a big addition I have, Matt has been great to work with turning my plans into a full list of materials and getting it delivered. So helpful.
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October 2020 by Grant Houston
Great service and some better prices than Home Depot
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July 2020 by Eric Seaver
High quality wood, fair price and delivered for free. On top of this, received amazing customer service every time over the course of several communications. Will make all future lumber purchases with Friend!
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March 2020 by Chris Fillios
Good service and materials
