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March 2024 by Natalie Marinack
Staff is unfriendly and does not greet patrons. I was waiting for 20 minutes with no greeting and not even any eye contact. Waste of my time
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February 2024 by michael harvey
Very professional and courteous, RUOTONG WANG from the Burlington location helped me to find the perfect ring for my budget.. highly recommend
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February 2024 by Tamiya McAuley
Michelle was very professional and great customer service!
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February 2024 by Jie Ying
I must express my immense appreciation for the outstanding service of MICHELLE, their certified Diamond Expert. Her passion and knowledge of jewelry were evident when I entered the store. She was incredibly ATTENTIVE and committed to helping me find the perfect jewelry. If you’re looking for high-quality jewelry with a service that exceeds expectations, MICHELLE at Jared Jewelry is the person to see. Her professional knowledge and warm and personalized approach make her an asset to the store. I can’t recommend her enough and look forward to my next visit for another EXQUISITE creation by Michelle!
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December 2023 by Ronald Manganaro
In order to shop here need to be or you just took out a home equity loan. Too expensive ? love has it price limits.
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December 2023 by Rebecca Costa
My fiance went to Jared’s to have my engagement ring and other jewelry get cleaned. Johanna and Amanda were extremely helpful with my fiance and very friendly. They keep their word and made sure he had a great experience. I would highly recommend seeing Johanna and Amanda for excellent service.
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October 2023 by Amanda Mansfield
I had purchased a pair of diamond earrings and I had also purchased the lifetime gemstone and diamond replacement guarantee. I was always good with going every 6 months and getting it inspected and cleaned,I never missed a month. So the last time I went the salesperson Michelle was helping me she put all my jewelry in the cleaner and sat down with me. I had somethings that needed fixing. I was the one who noticed the items. I had asked her 3 times if she inspected my jewelry and she said yes. Well I was pretty sure she didn't and a couple days later my earring broke off the post . I went into Jared's and they then told me it is not cover because I didn't have the mounting. In the first line of the garentee it say Jared will replace any stone list broken stolen. But they don't and they are liars. So whatcha out for yourself
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August 2023 by Kelsie Muse
Where do I start!I have the privilege of working with the assistant manager Johanne for all three of my visits recently! I first went to Jared’s because I wanted my engagement and wedding ring soldered. Mind you, my rings did not come from Jared’s so I was assuming no one was going to care too much, but boy was I wrong! JOHANNE came right over and expressed her excitement and trying to go over what was best for my rings! (My rings are very difficult) and originally she did not want to promise if they could even be soldered, even so, she was thoughtful, caring, and took time with me to go over everything! I was so shocked because I just assumed no one would really care! I feel so bad for the her and the store because they are very understaffed, of course, that’s not their fault! and I saw them working very kindly with others, while still trying to move the line along! It must be so hard, trying to make connections with customers to make them feel secure and confident to buy a ring, but also trying to acknowledge other people in the line and keep the line moving… I did not feel rushed at all, and felt extremely taken care of! I came back the following week to see if the professionals could solder my ring, and Johanne was there again! There was a long line, but as soon as it was my turn, she brought my ring over to the specialist and came back with exciting news, saying that they could solder my ring and she was so excited for me! I thanked her and she told me the ring would be ready within a week, Little did I know it only took two days!! I came back to pick up my ring, and she was there again! She remembered me right away, and when it was my turn, got my ring for me! Again, she seemed very excited for me and told me my ring came out beautiful! I now I’ll get free cleanings!!! even though my rings are not from Jared! I will definitely be coming back to this location! Everyone was so sweet and helpful and took me in even though my rings were not purchased there. maybe for my five year anniversary I can get spoiled and get a ring, but I’ll come directly here! Johanne was efficient, kind, and on top of everything! She made my experience the best one I’ve had at a jewelry store! I am delighted to go back and make a future purchases!! I asked her where I could write a review because I was just so happy! On top of it, the price was extremely in my comfort zone, which was originally why I did not go to the previous jeweler because it was way over my price range. I am delighted and a happy customer! I will be coming back! Thanks again!:)
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August 2023 by Anna Smith-Lombardi
If I could give zero stars I would. As a long standing Jared customer it’s sad to see how this company has withered. The appearance of the store is just as unimpressive as its employees. I was in to have my wedding band serviced and noticed not only how short staffed the store was but how rude their employees were. The unfortunate soul who “helped” me was an older ethnic man who remained seated on his iPad with his cellphone propped up on it watching videos. When I asked him for help he proceeded to tell one of his colleagues that “there is a guest who needs help” instead of assisting me himself. The lovely lady who helped me explained she doesn’t work there full time but was willing to go the extra mile to get my questions answered. She asked her male colleague for help and he decided to make up answers instead of double checking. As a long standing Jared customer I know what my protection plan covers and this ethnic man didn’t know the basics of his responsibilities. It seems to me the company has allowed itself to be more focused on hiring incompetence than people with genuine knowledge and customer service skills.I’m sad to say the entire appearance of the store was just as disappointing. For a company whose claim to fame is being “North Americas largest Jeweler” you’d think they would at least clean the mold covered awnings. Nothing about this brand screams luxury anymore. Not the pathetic selection of cheaply imported junk that is guaranteed to break, nor the employees suggestion of “we can order it online for you as long as you pay in full in advance for something you’ve never seen” if I wanted to do that I wouldn’t have come to the store in the first place.I wouldn’t recommend anyone waste their time or money here. Save yourself the headache and go to Longs.
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June 2023 by M AU
Great customer service and design ideas by Andrew. Quality workmanship and products as always.
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June 2023 by Margaret Carrigan
Purchased a $500 diamond pendant necklace also purchased protection plan, put necklace on sat am at 830 at 930am I noticed the necklace was gone clearly something was wrong with the necklace!!! I called and asked since I purchased the protection plan would I get a new necklace or money back I was told since it it a total loss I get nothing! Less then 24 hours I owned this necklace and I get nothing from the store!!! I AM VERY DISAPPOINTED AND WOULD TELL PEOPLE TO NEVER PURCHASE ANYTHING FROM JAREDS!! I WILL NEVER PURCHASE ANYTHING FROM THIS OUTFIT AGAIN!!
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June 2023 by Ana Joshi
Worst customer service. Staff is rude and unprofessional. The staff handled their diamonds with hands instead of prongs and didn’t even tell about GIA certification. The man who was showing us the rings kept talking to us in a derogatory manner. We left and never coming back. Also, the staff DOES NOT know how their website works!
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June 2023 by Badtz
Jared lives up to the hype. I went in to get my beloved gold chain fixed in several areas. Andrew resolved all the issues with my chain on the spot and completely exceeded my expectations. My chain is now perfect, and I couldn't be happier! Everyone is friendly, helpful and professional. I look forward to doing business with Jared in the future for my jewelry needs. Thanks for making my day, Andrew!
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March 2023 by Tom
Jared lives up to the hype. I went today for jewelry repair and my beloved gold chain was fixed on the spot! The jeweler was extremely friendly and professional. A true expert and master of his craft. I look forward to doing business with Jared in the future for my jewelry needs. Thanks so much, you made my week!
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March 2023 by Leo C (Leo C)
Jennifer was very patient with me because I took my time for a very small purchase.I love Jared Jewellers. I always go to the Burlington store.
