-
January 2024 by Tre S.
worst return policy on unused items, and customer support (called at the retail store) was clueless and couldn't even find the order. terrible experience and a waste of 45 minutes (and counting since I'm still here) of my time
-
January 2024 by G W.
LL Bean is a very different store today from what it used to be, even a few years ago: the informative, polite associates are non-existent today - nothing even remotely exists today, quite the opposite - indifferent, impolite sales associates, (if you get hold of one!) are more like it Burlington LL Bean store is a mess - pathetic mess! Today I intended to swap my snowshoes (Christmas gift) for a complete package of cross-country skis - I didn't think it would be easy (based on some previous experiences), but I did not imagine it would be - shitty - the right word for it! There was no one in the skis department (it's winter) - waited around, looking around for about 30 minutes - asked an indifferent associate nearby, "Anyone can help me with cross-country skis?" - "I am not sure" - was the response - I waited another 15 minutes and then left- - returned my snowshoes Christmas gift for a full refund - cancelled my LL Bean credit card - went to REI and purchased my cross-country skis - I will not visit LL Bean anytime soon
-
October 2023 by Reid Slavin
Amazing customer service, polite, informative. Thank you! I would give ten stars if possible! ⭐️⭐️⭐️⭐️⭐️
-
September 2023 by Joe Welsh
This 5 ? review is for Kathy at the register. She was able to honor my 10% coupon even though the store had been experiencing computer issues. Thank you for taking care of me!This location is always very neat and tidy. The associates are friendly.
-
September 2023 by Bob Menton
I've been a customer for years and was always more than satisfied with my purchases. Still very durable and as advertised. Also, never had to make a return.
-
September 2023 by Norman Maines
Love the store it has great quality clothes and supplies and love their mugs and have been going there for at least three years and one more thing great place for getting personalized back pack they can put your child's name on it (fee of course) howeve sometimes the service is good and sometimes the service is so so but, regardless I do recommend the store.
-
June 2023 by Erika R.
Wow, I forgot how helpful people could be at the store! L.L. Bean is one of those stores I forget to come to when I'm looking for outdoor equipment. I have a big hiking trip coming up and decided to get some gaiters when I saw the forecast called for rain every day. when I arrived, I asked someone to help me find where they were. I asked her how to know whether or not I was getting the right size she not only told me what to look for and how they should fit, she suggested that I go try on a pair of hiking boots just to see how they feel with boots on when I move around. I went up to the shoe section and told them I was just there to try on boots to try on with my gators. Even knowing that I had no intention of buying hiking boots, this young man brought me out three pairs of hiking boots to try on. And yes, I realize this all may be a ploy to try to get me to buy hiking boots.... But the attention to detail is spot on! I came over to try on gators. He brought me only waterproof high cut boots. He also stuck around and helped me figure out which size gaitors to get. Well, I am now a happy customer with a good set of gaitors and yes, I also bought the hiking boots. They were on sale!
-
June 2023 by Michael Albert
Very good selection of clothing and equipment for hiking and other outdoor sports. We were looking for outer wear for casual use and found lots of items that satisfied our needs. Everyone I dealt with was knowledgeable, helpful, and willing to do what they could to help me. We'll definitely return.
-
June 2023 by Sarah Williams
I wanted to enjoy my time shopping as LL Bean Burlington has an excellent selection and normally has great customer service, but I unfortunately had difficulties with your employee Tom a few weeks ago. I approached him to ask for assistance and he spoke to me with a rude attitude right off the bat. He was very hostile and acted as if I was inconveniencing him for asking a simple question. I will not be returning to this location! Love the store but terrible customer service from Tom! I hate to let one person ruin my experience but his attitude was just horrendous.
-
May 2023 by jay vyas
The nicest staff you'll ever find.It's two stories and there's lots of great water bottles and backpacks etc.Wish there were more wallets though.
-
April 2023 by Krzysztof Becla
Very nicely laid out. A lot of stock to choose from. Accessible parking. My favorite store in the area.
-
March 2023 by Paul Ratty
Just browsing today. Nice store. Helpful and pleasant staff.
-
March 2023 by Suzie Mason
I bought a blue/green plaid fleece-y robe from this fine establishment and my life has not been the same since. Side effects include : inflated ego for no reason, delusional thoughts of owning a log cabin and the ability to chop wood...the scent of maple everywhere. Send help, I'm not okay...I am unbelievably comfortable though. ??️
-
March 2023 by William Rayne
The staff searched high and low for a sleeping bag that was listed on the website for the store. It was somewhere in the back buried in a bunch of boxes and they didn’t give up which helped my daughter out for her camping trip. Awesome store, awesome people.
-
February 2023 by Derek D
I would've given it 5 Stars, the only reason and down side to this store are the Prices... very high, other that that the store and variety is amazing
