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March 2024 by Sarah Traniello
Always great shopping here with great staff to guide with purchases and variety of professional and leisure wear to select from.
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February 2024 by Gillian Teixeira
The staff could not have been more helpful. I needed to get measured for a new bra and they listened and helped. Definitely will be back!
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December 2023 by Melanie Infante
At 6:52 on November 4th doors were already locked. Why say the store closes at 7 and have the doors locked by 6:53? Unbelievable..
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October 2023 by Giovanna Martimucci
Found what I was looking for, and the associate was of great help
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April 2023 by Debby Valente
Great helpful staff, clean shopping enviorment, first time at this locationI will be back to shop again.
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March 2023 by Helene Palmer
Always a relaxed shopping experience, enough friendly staff to help with questions but never overbearing.
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January 2023 by BLACK ORCHID
GREAT CUSTOMER SERVICE FRIENDLY ASSOCIATES PERFECT FOR BIG BREASTED WOMEN
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November 2022 by Rachel O.
Terrible experience. Their manager Julie should not be a manager. She wouldn't get involved or be helpful when something ordered came in in the wrong size. Very dismissive and rude.
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October 2022 by Deborah Pestana
I love the Burlington store! Meredith& juliane are very helpful all the time!
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August 2022 by Delaney C
Ordered 2 bras 5/30/22 and picked up in store. Was told they don't make demi bras any more, almost exclusively balconette and full coverage. One bra was fine and the other didn't fit well so I asked to exchange that one for the same color in the other bra style. Was told no problem, it will be shipped to my house for free. Exchange was fine.Bra arrived and it was a different color. Find out that bra doesn't come in the color I asked for, so basically the sales associate just picked a different color and didn't tell me or ask if that was okay. Used Live Chat to figure out the issue and the person kept linking me to bras I had already told them I was not interested in, even after I told them to stop. They finally emailed me return postage and said they would issue a refund once the item was returned. I asked to speak with a manager and was told no one was available and I would be contacted "within 1 day."2 days later no one had called or emailed. I tried Live Chat again and the person ignored my questions, told me they escalated the issue and I would get a call within a couple business days.It's been 2 weeks and no one ever called. I've worn the other bra I bought 5/20 a couple times, it's just okay, fits fine but underwires squeak. I washed it on delicate for the first time today. I never dry my bras.It's falling apart. Threads everywhere, fraying, and the inner cups are wrinkled now and it looks awful when worn. CALLED customer support this time and they issued a refund and said they would waive the return fee (I'd hope so since this item is falling apart). Was told they escalated again and to "rest assured" someone would contact me about it. I'm not holding my breath, and super disappointed that the place I used to exclusively shop for bras now has awful customer service and item quality.Update, Lane Bryant replied to this review at one point (they have since deleted their response) and said they would reach out to me. No one did, even after also saying that multiple times when I talked to customer service online and on the phone. They'll just lie to you. It also took over a month for my refund to be processed.
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July 2022 by Liam RBG
Good for the size 20 plus crowd.
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July 2022 by Courtney D
Ordered 2 bras 5/30/22 and picked up in store. Was told they don't make demi bras any more, almost exclusively balconette and full coverage. One bra was fine and the other didn't fit well so I asked to exchange that one for the same color in the other bra style. Was told no problem, it will be shipped to my house for free. Exchange was fine.Bra arrived and it was a different color. Find out that bra doesn't come in the color I asked for, so basically the sales associate just picked a different color and didn't tell me or ask if that was okay. Used Live Chat to figure out the issue and the person kept linking me to bras I had already told them I was not interested in, even after I told them to stop. They finally emailed me return postage and said they would issue a refund once the item was returned. I asked to speak with a manager and was told no one was available and I would be contacted "within 1 day."2 days later no one had called or emailed. I tried Live Chat again and the person ignored my questions, told me they escalated the issue and I would get a call within a couple business days.It's been 2 weeks and no one ever called. I've worn the other bra I bought 5/20 a couple times, it's just okay, fits fine but underwires squeak. I washed it on delicate for the first time today. I never dry my bras.It's falling apart. Threads everywhere, fraying, and the inner cups are wrinkled now and it looks awful when worn. CALLED customer support this time and they issued a refund and said they would waive the return fee (I'd hope so since this item is falling apart). Was told they escalated again and to "rest assured" someone would contact me about it. I'm not holding my breath, and super disappointed that the place I used to exclusively shop for bras now has awful customer service and item quality.
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May 2022 by Kelly D.
I feel bad there are so many reviews from so many years ago. it's 2022 and I have found many good items here on the sale rack over the last year and recently in the new arrivals. Some of my favorite work pants with zipper pockets I bought here. Recently bought a very nice dress for $89. We are all getting past the covid scares. I shopped here during covid and yes, they had a policy that anything that was tried on couldn't go back on the shelve but at least we could try things on!! Covid 20 means I needed new bras too! Great selection of undergarments.
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March 2022 by Amy C
Picked up a big online order here and Emily was extremely helpful with exchanges and informing me about in-store sales. Great experience.
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March 2022 by Renee Kelly
Workers extremely helpful, checked on me in the changing room and got me multiple items.